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“Cocktails in the lobby!”

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Four Seasons Hotel Gresham Palace
Ranked #3 of 335 Hotels in Budapest
Certificate of Excellence
Reviewed July 1, 2013

We didn't stay here just came to visit the stunning lobby and stayed to have delicious cocktails! Ezsther was our waitress and she could not have been more helpful. Lovely lovely girl! As a large group of ladies, she was extremely accommodating nothing was too much trouble. Unfortunately when she went for her break the cocktails became very watered down and I wondered whether we were being ripped off! We complained and they were replaced but just a word of caution! Ezsther returned and came to check all was okay! The lobby is actually nicer than the bar!

  • Stayed: June 2013, traveled with friends
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1  Thank Gabby51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 10, 2013

It is great to learn that you were interested to see our gorgeous lobby and decided to have a few drinks in our Bar recently! I appreciate that you shared your experience and provided us feedback in regards to one of our waitresses, Eszter’s helpfulness and accommodating personality. Nevertheless I was surprised to read your lines in regards to your impression that the cocktails served to you while she took a break were watered down. Please be assured that by no means we intentionally proceeded this way and please accept my apologies for this inconvenience.

We look forward to welcome you back in the near future.

Best regards,


Yves Giacometti
General Manager

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1,503 - 1,509 of 2,475 reviews

Reviewed June 27, 2013

Just back from a 3 night stay at the Gresham for our 25th Wedding Anniversary, and we both agreed it's the best hotel we have ever had the pleasure of staying in. The room was magnificent (deluxe - no view), and the hotel's location is just about perfect for visiting this delightful city. The highlight however, was the staff. Without exception from the concierge to the housekeeping, from the Bell staff to the breakfast dining room staff, we have never experienced such courteous, caring and professional employees. I can't recommend this hotel enough - it's not cheap but worth every penny. We ate at Tigris restaurant just round the corner (concierge's recco) which was excellent but also at Onyx which was also good but probably not worth double the (Michelin Star) cost.

  • Stayed: June 2013, traveled as a couple
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1  Thank chiefy134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 3, 2013

I was delighted to read that we managed to contribute to your happiness on your 25th anniversary. It is most thoughtful of you to mention our hotel’s great location, the beautiful room design and to highlight how impressed you were with our employees. Our staff put a great deal of thought into how they care for our guests and it is wonderful when their efforts are so recognized. Such praise as yours keeps us energized and passionate about what we do and how we do it. I am sure all of them, especially the ones you particularly highlighted, such as our Concierge, Housekeeping, Bell staff, as well as our Restaurant Servers, will enjoy reading your compliments.

We greatly appreciate your trust and confidence in our service and in Budapest as a unique location to celebrate your wedding anniversary.

We look forward to welcoming you back whenever your travels take you to Hungary.

Kindest regards,

Yves Giacometti
General Manager

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Reviewed June 26, 2013

Worth the splurge...Beautiful room in front of the Chain Bridge. Cannot even begin to describe the view, especially at night. Magical!
Impeccable service. We mentioned we were going to the Szechenyi baths and the concierge whipped out two bags with slippers, a towel and toiletries. Wow!
The location is unbeatable as well and Budapest is a lovely, walkable city with an incredible history and beautiful architecture. The Hungarian National Gallery also has a varied collection with the 20th century works being a favorite of ours.

  • Stayed: June 2013, traveled with family
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1  Thank kiki3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 2, 2013

I was thrilled to read your lovely description of your stay with us at Four Seasons Gresham Palace and beside that as a resident of this gorgeous city it was a great pleasure to learn that in addition you were fascinated by Budapest’s history, culture, and as a great potential destination.

Thank you for mentioning that you enjoyed the magnificent views of the Chain Bridge from your room and the attentive services provided by our staff, particularly by the Concierges who promptly provided you bags with different toiletries when they learnt you were going to Szechenyi Bath.

I hope we will have the chance to welcome you back to our hotel soon.

Sincerely,

Yves Giacometti
General Manager

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Reviewed June 25, 2013

Stayed here for two nights prior to a river cruise, staff was absolutely outstanding! Location was great and the rooms were interesting and comfortable, with all the luxury one would expect from a Four Seasons.

Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

A rare gem, the most beautiful building, perfect service and lovely rooms and public areas. It is a small and perfect Four Seasons, with a distinct Hungarian and art nouveau atmosphere. The dining and bar are first rate--food is delicious and absolutely excellent service. Lorand in reservations assisted by arranging a lovely room overlooking the Danube.

The star of the show is an excellent concierge desk, let by Marta, along with a top staff, including Balazs, Miklos, Peter and others. They can do anything and will everything for you. After dinner, they have a cozy bar and a piano lounge with excellent entertainment.

A truly great and well managed hotel.

  • Stayed: June 2013, traveled as a couple
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2  Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 3, 2013

I highly appreciated your generous feedback in regards to your recent stay with us! I was delighted to read that the architecture of our building, the public areas’ design and the room décor appealed to your eyes. It is also great to hear that you had a pleasant dining experience in our outlets and enjoyed the piano music in our bar/lounge area.

Comparing your experience as if you would have been in a show..........is a brilliant comparison, and your praise of our Concierges as stars of this performance is the most kind of you. Thank you for expressing your appreciation so genuinely. Our employees are so proud to act with such level of passion with our guests, I will definitely not miss the opportunity to commend all of them, especially the ones you highlighted in your post.

Looking forward to your next visit.

Best regards,

Yves Giacometti
General Manager

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Reviewed June 23, 2013 via mobile

Unbeatable location, incredible service epitomized by concierge Zoltan who booked tickets for all of river cruise, opera, Parliament and baths within 10 minutes.

Good terrace and inside restaurant, knowledgable sommeliers.

Well equipped state-of-the art gym and wonderful steam and sauna rooms by decent length pool.

The only problem with this hotel is that it's difficult to drag yourself outside to see the sights on the hotel's doorstep.

  • Stayed: May 2013
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Thank Philippians4-6_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 2, 2013

I sincerely thank you for taking the time to share your compliments with us following your stay at the Four Seasons Gresham Palace in May. It is great to learn that you were content with the location and the facilities of our hotel.

I appreciate your pointing out our sommeliers’ savvy and the especially caring service provided by Zoltan Keindl at the Concierge desk. I am sure he will be delighted to read that his efforts to offer an exquisite service were so recognized.


Warm regards,

Yves Giacometti
General Manager

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Reviewed June 21, 2013

OK - some of you don't want to feel like a pretty french princess...but I did. I stayed here - half on a work trip and half on vacation and could not have asked for more out of this location. This is what you picture when you stay at a luxury hotel.

I can't say more about how helpful the staff was throughout my entire stay. Friendly, knowledgable, courteous - hands down the best staff at a hotel that I have ever encountered.

The location is amazing - easy walking distance to shopping and cultural activities and to the Metro - don't be scared of it - super easy and clean city.

The hotel will even set you up with your own private walking tour of Budapest to get you oriented. Our guide was great and happy to talk about anything that interested you in the city.

If I was ever to go back to this magical city - I wouldn't stay any other place.

Room Tip: There are larger rooms that face the inner space between the towers - I had a room that stretched th...
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  • Stayed: June 2013, traveled on business
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Thank ladusky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvesGiacometti, General Manager at Four Seasons Hotel Gresham Palace, responded to this reviewResponded July 2, 2013

It is great to learn that you felt you were treated like a French princess in a wonderful Palace!

I would like to especially thank you for the positive comments regarding our employees. We believe the Four Seasons experience is successful because of its people, and I am delighted to read that you have found our staff to be such a fine example of success. I will take great pleasure in sharing your compliments with the entire staff.

Best regards,

Yves Giacometti
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Gresham Palace

Address: Szechenyi Istvan ter 5 - 6, Budapest 1051, Hungary
Location: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Budapest
#2 Spa Hotel in Budapest
#2 Romantic Hotel in Budapest
#2 Family Hotel in Budapest
#3 Luxury Hotel in Budapest
Price Range: $447 - $856 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Gresham Palace 5*
Number of rooms: 179
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Also Known As:
4 Seasons Hotel Gresham Palace
Gresham Palace Budapest
Four Seasons Budapest
Budapest Four Seasons

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