My wife and I were staying at the Hilton on Castle Hill in Budapest, not far from the National Gallergy, so of course it was one of the first museums we visited during our time in Budapest. We enjoyed the art tremendously - the wealth of medieval/Renaissance altars and such by artists you will never encounter, I believe, anywhere else in the world was quite fascinating. And the epic size painting commemorating the founding of Hungary, made in 1896 for the millenium celebration, is stunning.
My complaint about the museum was that it looks like it could use an upgrade, both in sprucing up some of the galleries and in bringing the attitude of the customer service into the 21st century. Regarding the latter, when we bought our tickets, we wanted to also purchase an English language audio tour, since we guessed that most of the art would not have any English explanation (our suspicion was confirmed, by the way). The woman we bought the ticket from pointed at an empty chair and said, "oh, the audio guide person is at lunch - if you want one, you will have to come back in an hour."
Did she really think we would want to come back an hour later to get a guide? Why couldn't she just slide over and pitch in and sell us a couple of audio guides? It seemed like a very Soviet-era attitude to us - the one person who does that job is not here, and therefore, the selling of audio guides ceases. To us it would make sense to have the audio guides covered for the entire time the museum is open, or at least to have someone from the ticket seller trained to cover the guides while she is on her break. That was a disappointment, since there were many works of art that were very intriguing and we had no audio guide to help explain them to us.
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