On arrival we went to one entrance and was directed to another on the other side of the building.. not a great start after booking online get fast entry tickets.
Once in the spa, we were directed to the cabins (which are changing rooms and we had to queue for) You then have to request for them to lock and re-open it for you, rather than being able to let yourself in with your band! Surely if you have a band you should be able to let yourself in and out as you please?
The indoor baths had a funny smell to them and they were unclean. The outdoor baths were much better and we enjoyed our time in there. In total we were there for about 2.5hours. There are women’s showers and hairdryers at different within the building... the staff were not the most helpful at directing us! On exiting, we had to queue to get out as it’s also used as the entrance to the spa- again not great.