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“Location with a view!”
Review of Hilton Budapest

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Hilton Budapest
Ranked #17 of 334 Hotels in Budapest
Certificate of Excellence
dallas, tx
Level 1 Contributor
1 review
“Location with a view!”
Reviewed February 6, 2010

This hotel has one of the best if not best locations in all of Budapest. View from the room made this place as it is located right in the middle of castle hill on the Buda side and it offers incredible views of the river and the whole Pest side of the city. Essentially this is the spot where all the tourist come to to take their photos of the city... Would stay here again in a heartbeat. Service was great everyone very friendly. Rooms clean spacious and even personalized the tv to welcome us. Bathroom had separate tub and shower which is always a plus. Only con would be no free wifi however they did offer free internet on our floor.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bwede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Malaysia
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 26, 2010

I really like the location of this hotel which is right in the centre the Castle District. Other than that, not much to comment about this hotel. The service is average.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Perdana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spartanburg, SC
2 reviews
Reviewed January 5, 2010

We arrived in Budapest to 5 inches of snow on 12/20/09. The hotel was friendly, helpful and snug. The exterior of the hotel is non-imposing next to St. Mathias Church and the Fisherman's Bastian. We used Hilton points and were upgraded to their fabulous Executive floor. Concierge service was wonderful. Check out the wine celler which is located in the bottom of the old castle. We will definitely stay in this hotel again. We loved it!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AuntIz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
4 reviews
4 hotel reviews
Reviewed January 3, 2010

Hotel is located in castle with wonderful view of Hungary Parliament and Danube River. Most major attractions are within walking distance. Staff is very friendly and rooms are spacious and clean.

Stayed December 2009, traveled as a couple
Helpful?
Thank the_crescent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, New Hampshire
1 review
Reviewed December 9, 2009

The most amazing view of the city and and excellent service

Stayed November 2009, traveled as a couple
Helpful?
Thank LeslieW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
137 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed November 20, 2009

Booked two nights at the Hilton Castle District but stayed for just an hour before being sent to the Hilton Westend when our booking was not honoured.

Upon afternoon arrival the lobby was a madhouse. There must have been 200 people crammed in the lobby and more coming in every minute from tour buses outside. We weren't sure whether to get in line to the front desk or not as the line was haphazardly going off every which way. I asked one of the very helpful doormen if we should get in the queue or not and he said that almost everyone was part of a large tour and he would get someone to meet with us in a moment.

A few minutes later we were sent upstairs to the executive lounge where we were told someone could check us in. There was some confusion over our reservation as a single traveler with the same last name had also made a reservation. When we were told a manager was on our way to discuss our booking we really began to worry if they even had our booking on file - we had prepaid for a non-refundable room.

It turned out that the Hilton did have record of our booking, but an "important delegation" had decided to extend their stay and my wife and I, as well as others who had booked but not yet checked in, were being sent to the Hilton Westend as our rooms were still occupied. I was not happy. We had booked this hotel as part of a birthday trip for my wife specifically because the sights we wanted to see were in the Castle District and we were only in town for less than 48 hours.

The manager was polite, but I didn't feel that much was offered in terms of an apology for not honouring our reservation. In addition to the inconvenience of changing hotels and wasting valuable time on a beautiful autumn day that we wanted to be spent exploring Buda, it didn't make us feel like very wanted customers to be told that someone else who decided to extend would get the room that we had booked *and* paid for some time in advance. (We'd opted for the lowest priced room so the "delegation" couldn't have been -that- important.)

We were offered a free cab ride to the Hilton Westend and a bottle of wine, as well as a room upgrade next time we visited. I tried to explain that being from Canada we don't find ourselves in Budapest that often and wouldn't book again at a hotel that couldn't be bothered to keep our prepaid reservation the first time we tried them. After expressing my displeasure with how this was being handled we were promised a room upgrade and the manager offered to look into a tour for us, but we had a night tour pre-booked and paid and already had a full itinerary for our two days so couldn't accept. I managed to get the hotel to promise to pay for cab fare back to the Castle District the next day, but even then, it seemed like we had to really argue for any sort of gesture for being inconvenienced.

In fairness to the hotel manager, she did agree to pay for our breakfasts at the Hilton Westend when I asked the Westend to phone her, and she followed up to ensure our cab fare was paid so we could get back to Buda. I really appreciated that she did follow up and try to rectify the situation, but I was grumpy that I had to argue for these things in the first place. Had we not been firm in expressing our displeasure with the situation I'm sure all we would have got for our troubles would have been the cab ride across town and maybe the bottle of wine.

It is hard to rate the hotel having not actually stayed there, but the lobby and executive lounge were both clean and nice in appearance. The location is great - there are wonderful views of Pest on the other side of the Danube and many attractions within walking distance. Still, I can't give this hotel a positive review when they can't honour our reservation.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank mcnamn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONBP, General Manager at Hilton Budapest, responded to this review, November 23, 2009
Dear Guest, thank you for selecting the Hilton Budapest, while I honestly appreciate your negative comments regarding your experience. Please accept my sincere apologies once again about the unexpected situation causing that we could not accommodate you at our property the first time. Would hope that you give us the opportunity to serve your future travel needs on your next visit to Budapest. Sincerely, Zoltán Árvai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 15, 2009

We spent two nights last weekend at the Hilton in Budapest and I thought it was a very nice hotel. First of all, let me say this. We live in France and travel frequently and have stayed in many hotels in Europe and this hotel compares really favorably. The room was enormous by European standards. We had a fantastic view over the Fisherman's Bastion (which was under construction) and the river. We were staying there using Hilton Points, so it was free and so we upgraded to the executive level. The lounge was very nice...facing the ruins of a 12th century church. There were snacks of varying sorts all day long and free internet access (which was a bit slow...our only complaint). We were able to check out in the lounge, which is very nice and they also booked us a cab to the airport from there. So, we were pleased with the service. The castle location is a bit removed from most of the sites in Pest, but if you can plan your day accordingly, you don't have to keep going back and forth across the river and up the hill. We had a great stay and I would recommend the hotel.

  • Stayed November 2009, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parismomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONBP, General Manager at Hilton Budapest, responded to this review, November 19, 2009
Dear Guest,
Thank you very much for your positive review of the Hilton Budapest. I am very happy to read that you enjoyed your time at our hotel. I am glad that you felt welcomed and we succeeded in giving you memorable moments during your stay. I am also glad that you were pleased with the panoramic view over the city. I hope to welcome you back soon.
Yours sincerely,
Zoltán Árvai
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Budapest

Property: Hilton Budapest
Address: Hess Andras ter 1-3., Budapest 1014, Hungary
Phone Number:
Location: Hungary > Central Hungary > Budapest > District I / Buda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Budapest
#14 Family Hotel in Budapest
#15 Luxury Hotel in Budapest
#15 Business Hotel in Budapest
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Budapest 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Hilton Budapest - Castle District Hotel Budapest
Budapest Hilton

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