I'll start with the one plus - they have the same toilets as Will Smith and other Hollywood stars, but this alone does not make it a five star!
Wrote an email asking for a non-smoking room but upon arrival, was given the smokiest, pokiest room on the 5th floor (508). The bathroom, despite having a huge bath, stank, so asked to change rooms and we were given a better room on the second floor.
Toiletries, Nespresso, dirty cups/glasses are not replaced. The electronic 'Do Not Disturb' sign doesn't work when you leave the room, so pop out for 15 mins and your room will be given a quick, cursory clean, even if you haven't used the bathroom etc. Meanwhile, the bathroom FLOODS! This is not a joke, no matter where you stand or how careful you are, you will need all your towels to mop up the monsoon.Therefore, the cleaner has to be asked back, and she will do the bare minimum. If you complain about the shoddy service, you will be told that you have to pay for any further cleaning.
The bathroom door was so stiiff, that in order to get any privacy, it needed both myself and my partner to pull it shut.There was a comic moment when I knocked on the bathroom door, asking to be let out and he went and answered the front door!
Not enough wardrobe space. No iron. No book of info, so one has to contact reception for every little thing.
The top floor bar, which is the hotel's main attraction, was not open all Easter - it's open on Wednesdays only.
The lighting (including the restaurant)) is very dark (Stayed at a similar hotel in Spain where the dimmed lighting worked because of the abundance of sunshine).The finish and atmosphere are definitely not 5 star. It would be better advertised as a normal 4star hotel.
- Official Description (provided by the hotel):
- "Not just another hotel, it's a lifestyle..." Is the motto of the brand new, fantastically located, truly unique 5-star Buddha-Bar Hotel Budapest Klotild Palace. Dashing luxury and pampering comfort awaits at the 2nd hotel of the world-wide famous, trendy Buddha-Bar concept hotel. It boasts an excellent setting at the foot of the Elisabeth Bridge, in a charming historic building from the 19th century, at the corner of the capital's number-one pedestrian shopping street, Vaci utca. Faithful to the brand, a number of exciting dining venues comprehend to the entire Buddha-Bar experience that is a feast for the senses. The owners of the Buddha-Bar Hotel Budapest Klotild Palace are Sameer Hamdan and Zuhair Awad, owners and CEOs of Mellow Mood Group. ... more less
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