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“A mini five stars hotel”

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Iberostar Grand Hotel Budapest
Ranked #19 of 334 Hotels in Budapest
Certificate of Excellence
Reviewed December 27, 2012

We stayed 5 days during the cristmas time! The room was very good with a excellent bathroom and very clean! The staff was very helpful and very friendly! Good location in the center of Budapest! We will stay again in next visit at Budapest?

Stayed: December 2012, traveled as a couple
1  Thank alekaras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 27, 2012

Stylish hotel in central location .Helpful friendly staff. We e mailed the hotel who arranged a car mercedes) to collect us from the airport. We upgraded our room. Large comfortable bed & lovely big bathroom. Romantic with high ceiling & canopied bed.
Note: there are very few English speaking tv channels (Discovery Channel & National Geographic, plus BBC World news & CNN)
The spa is small but I had a couple of relaxing dips in the large jacuzzi pool. (it was never crowded)
We didnt eat in the hotel but the restaurant looked lovely.

  • Stayed: November 2012, traveled as a couple
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1  Thank jennyq7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2012

We stayed at this hotel during Christmas 2012. My wife and I were pleased with pretty much everything. Location was excellent. Close enough to everything, but far enogh away to be very quiet at night. The room was outstanding. The bedding was extremely confortable, the room was very quiet, the bath was well appointed and roomier than expected. The staff was very courtious and helpful, especially when we arrived very tired after 14 hours travelling to Buda. We would highly recommend this hotel!

  • Stayed: December 2012, traveled as a couple
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2  Thank Bigdoggh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded December 27, 2012

Dear guest,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

As our main strive is to offer fantastic accommodation and enjoyable holidays, it fills us with proud when you write that your wife and you were pleased with pretty much everything, and that you could appreciate the friendliness and helpfulness of our staff just as you could enjoy the comfort of the room and the excellent location.

We hope you had a nice journey back home, and we can´t wait to may welcome you back among us to thank you personally for your encouraging review.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

One of the finest hotels I have stayed in. Everything had been taken care of to the smallest detail, with rooms, reception, spa all in immaculate condition. All parts of the hotel were very modern, quiet and comfortable. The location was perfect for walking to all the tourist attractions, and we never got a taxi once or needed to use the Metro.

Taxi from airport was roughly 6000 Forint (about £18) and took about 25 minutes. Also there were some very nice restaurants near this hotel (Mak, Kheiron).

We stayed here for three nights in December 2012 and booked a standard double room, but because the hotel was so quiet, we were given a room with a view over the square on the 4th floor. This made the stay even more special. We would definitely go back if we ever return to Budapest. For under £80 a night (off season rate), we never expected so much for our money. Also, the staff were very helpful, friendly and polite, and all spoke excellent English.

Kusenem Iberostar Grand Hotel for a great stayl!!

Room Tip: Overlooking the square, 4th or 5th floor
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  • Stayed: December 2012, traveled as a couple
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1  Thank bobbo1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

This hotel is one of the best hotels we have stayed at. The location is second to none with all the attractions within walking distance. It is on the corner of a beautiful park with grand buildings. The hotel has an air of peace and tranquility but within five minutes to are in the centre of town. It is ultra modern inside and though we did not get the room we requested looking over the park, I could not fault our huge room with superking bed. It was like a four poster and just huge and comfortable. The bathroom had walk in shower and all the products one would expect. Room service was a bit disappointing which is why it did not get five stars off me. A small bottle of water on arrival in the room and that was it. I would have thought that water would have been provided throughout the stay so a bit disappointing. Also the turn down service was literally that. The corner of the duvet was turned down and the maid had stepped over a towel to do it, leaving the room untouched. The coffee pods were not replenished etc (great coffee machine though) Most hotel turn down services tidy and replenish things. You may think this is a bit fussy but I just expected five star service as they advertise five star. That did not effect my enjoyment as the hotel as it is still wonderful. (Just a trip advisor moan) We used the spa which is highly recommended. It is a large jacuzzi, steam room sauna and gym. Quite small but we were very lucky and had it all to ourselves on both occasions we used it. (About 5.30pm)
We did not book breakfast and this was the right decision. Get up when you want and walk out of reception, turn right and there are a number of restaurants doing breakfast. I must make mention of the conceirge who helped us throughout our stay. He was so helpful with bags, taxi's where to go etc. He gives you a map and circles things to make it so much easier. Regarding getting from the airport it was the best system ever. Leave the arrivals at Bud turn left and go to a white hut. Tell the taxi receptionist your hotel and she gives you a ticket with a fixed price. You give that to the taxi driver and whatever the cost he will honoiur the ticket. He went over on his meter but I paid the ticket price. About £16-£18. On return you do not have to use the hotels taxi firm as they will get a cheaper one for you. I would highly recommend this hotel. During our walks around Budapest we saw the other hotels in the top five tripadvisor and without doubt this is the best. The ones on the Danube are huge and impersonal wherby the Iberostar maintains a small and friendly atmosphere. All hotels in Budapest have a 4% charge as you leave even if you have already paid.

Room Tip: Rooms overlooking the park have a great view. However, the hotel could provide this and we looked ou...
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  • Stayed: December 2012, traveled as a couple
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3  Thank NeilWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded December 21, 2012

Dear Neil,

We are very grateful for the review you wrote. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

Thank you for advising that on this occasion the room service did not fulfill our quality standards. This is a very important aspect to feel well. Therefore we are revising our procedures in order to adjust them and meet the Iberostar five star exigencies without exceptions.

On the other hand, we are delighted and we want to thank you for highlighting the comfort and luxuries of our rooms, the beautiful location, and the service orientation of our colleagues. We see that you enjoyed what for us is basic: a stay where you can feel as at home with the great advantage of benefiting from a wide range of services to fully enjoy your holiday.

We would like to thank you once more for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of Iberostar.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012 via mobile

We came here for 3 nights on our recent honeymoon and it was perfect. Champagne on arrival, a beautiful room with a lovely view and friendly staff. Plus the breakfast was delicious and had everything you could want. The location was perfect as you could walk everywhere and there were some great restaurants on the same street. Highly recommended, we'll be back next year.

  • Stayed: November 2012
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2  Thank MrsCH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded December 21, 2012

Dear guest,

In the first place, we would like to congratulate you once more for your recent wedding and we thank you for choosing our Iberostar Grand Hotel Budapest for such a special occasion. It is a pleasure for us to read how much you have enjoyed your stay with us.

It is one of our most important features that our staff has a good contact to our guests and welcomes them with open arms. We try to fulfill and even surpass all the expectations of all our target groups as they range from families to golden agers of many different cultures and nationalities. Therefore, all staff members are chosen according to a specific profile and additionally they are given appropriate training. This is why we can confirm that they provide a personalized service. When you write that you find our employees very friendly, it strengthens our determination to continue developing an authentic service culture that enchants each and every of our clients.

It is also very enjoyable to read you felt comfortable in the room we allocated you in. It is our goal to provide comfortable and spotless accommodation in unbeatable locations and we thank you for letting us know you were satisfied with yours.

We also pay the finest attention to detail when it comes to remarkably prepared food and unmatched service. We are very happy to see that you felt absolutely satisfied with the gastronomy that our kitchen staff prepares for our guests, we are sure that compliments like yours make their work worthwhile and we will certainly congratulate them for enriching your holiday with tasty culinary highlights.

It is very nice to read that you felt well whilst being among us. Iberostar tries it´s very best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all our prime pillars, fills us with joy and is the best reward for our daily efforts. We will be delighted to welcome you back!

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

This hotel has got it all. Location , rooms , great service and comfy beds. The only problems we ran into we're the safes and the showers. The showers drain out into the bathroom and the safes didn't work properly.
The cost is a high but you pay for what you get and we got all we wanted.

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Iberostar
1  Thank Clay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Budapest, responded to this reviewResponded December 21, 2012

Dear Clay,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers.

Please receive our most sincere apologies for the difficulties you experienced with the shower and safe. Our technical service was informed about it and our technicians are trying to solve the inconvenience.

On the other hand, we are delighted and we want to thank you for highlighting the comfort of our rooms, the beautiful location, and the quality of our culinary performances as the personalized and close service. Those are very important aspects for us and the key to satisfy our guests.

In name of all of the staff we thank you again for your visit, we were all delighted to have you among us, and we would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Grand Hotel Budapest.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Budapest

Address: Oktober 6. utca 26. | at Szabadság tér, Budapest 1051, Hungary
Phone Number:
Location: Hungary > Central Hungary > Budapest > District V / Inner City , Belváros-Lipótváros
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #19 of 334 Hotels in Budapest
Price Range: $139 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Budapest 5*
Number of rooms: 50
Official Description (provided by the hotel):
Romance in Budapest can be experienced in many interesting ways. One of the most exclusive ways to experience it is by staying at the IBEROSTAR Grand Hotel Budapest, a luxury hotel that offers superior, elegant, and different accommodation. Located next to Liberty Square, the hotel offers a host of details that a luxury traveller will appreciate, including gourmet cuisine, the grandeur of resting in a suite with views of the city, the passions that a SPA Sensations treatment offers, the decoration of the hotel's details that have been designed by the famed Philippe Starck, and the hosting of sophisticated events. The 50 Grand rooms at this Budapest hotel are the perfect spot for those wishing to explore Budapest, knowing that they can continue experiencing the city inside and outside the hotel. ... more   less 
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