We booked 3 nights on Hotels.com for City Gardens after seeing great reviews everywhere. When we arrived it was difficult to find the place, because there is only a tiny sign on a wall to show it was there. When we checked in, the man at the counter tried to charge us 7 euros for city tax, but when we booked online, it stated that we already paid a city tax. Then when we got into our 'Tower Studio" which was up an elevator out a courtyard then up another 2 flights of stairs into a building that smelt like sewage, we found our room was nothing like the photos online and had stains all over the carpet. We arrived at 1am, so we were too tired to go and complain.
When we woke up it was raining and water was leaking in through the ceiling near the window and starting to smell and we saw a bit of water damaged near that spot, like it had happened before and had not been fixed. We went down to reception to ask for it to be fixed or a new room and were told they were fully booked for both of the remaining nights and housekeeping would be sent up to deal with the smell. We were supposed to get free wifi with the room, but the password they originally provided was wrong and after trekking back to reception twice, we finally managed to get very slow internet. The receptionist we dealt with was very rude both times we talked to her and was not interested in helping us.
That night, when I went to shower, the ground was slimy in the shower and I noticed half way through that the water was not draining properly and almost over flowing into the bathroom. It wouldn't go down for hours which meant my partner could shower, otherwise he'd flood the bathroom. We went downstairs to ask for maintenance to come and look or a new room, but were told the place was fully booked that night only, but we could change rooms the next day. The lady at reception at night time was very sympathetic and actually tried to help us, unlike the one during the day.
When we came down in the morning, unfortunately we had to talk to the rude receptionist. She again said they were fully booked for the last night. At which point I noticed two trip advisor signs saying this building contained City Gardens apartments and Broadway hotel. I asked her if there was a difference and which one we were staying in and she said that we had a Broadway hotel room and City Gardens was different. After hearing this, I looked online and found out that they'd put us in a cheaper room and that they still had rooms available in both City Gardens and Broadway Hotel. I was furious that she had lied to me and given us a crappy room, so we went downstairs again and told her that we booked City Gardens, showed her the confirmation that said City Gardens and then she very reluctantly gave us a new room, after telling us to double check if the shower was working.
The City Garden room was actually really nice and clean, but after that ordeal, we would never stay there again. It ruined our time in Budapest and the staff are so rude and unhelpful. Also, the aircon is still broken.
- Official Description (provided by the hotel):
- Only 5 minutes' walk from the Hungarian State Opera House, City Gardens offers fully furnished apartments. A wellness center with indoor pool and a fitness center are available on site. Free Wi-Fi is available in the public areas.City Gardens’s apartments feature modern décor, and are equipped with DVD players and TV. Well-equipped kitchen corners with bar-style tables are also available.The apartments have a 24-hour front desk and offer private parking on site for a fee. In the building, there is also a restaurant.The UNESCO-protected Andrássy Avenue is about 400 metres away. Ferihegy Airport is about half an hour from the apartments and City Gardens provides a transfer service.Oktogon Metro Station is a 5-minute walk away. This station offers easy access to Budapest’s main tourist attractions. ... more less
- Reservation Options:
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