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“Be aware: they don't tell you what services they will be charging!”

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Continental Hotel Budapest
Ranked #41 of 335 Hotels in Budapest
Certificate of Excellence
Reviewed July 11, 2014

We were totally surprised when checking out and hearing that we had used "wellness services" for 32 euros! Yes: I had gone for a morning swim in 4 mornings for about 10 minutes each. 8 euros per swim was charged. Although recepiton staff admitted that there is no information anywhere in the hotel about the fees of the pool, they insisted to have the whole amount paid and told me unkindly that I should have known that using the pool is not free.

I don’t know about Hungarian laws and habits, but at least in my country you should always tell a client in advantage what services will be charged and what is the price for each service.
8 euro for a 10 minutes swim in a tiny (8 meters long) pool which was more as a big bath tube than a pool! Who would pay that price if knowing?

In general it seemed to us, that the reception staff was kind of relic of the soviet era: the client is always wrong. Many of them didn’t even greet clients! Housekeeping was OK and they greeted friendly always.

To be fair: room we had was OK (although AC was loud), breakfast was very good and location excellent for us. But in the area there surely are other hotels in which you will be treated better.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Maria61029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 13, 2014

Dear Maria61029,
Thank you for your feedback, although it contains very serious accusations as well. You are right, some of our „third party sold” rooms are without usage of wellness. To explaine it more clearly, some online travel agents are offering on their website rooms without our basic services (usage of wellness, breakfast) to keep prices as low as possible, and they „forget” to inform clients about it, it comes up only if guests are checking in at the hotel. But I can assure you, we inform all our guests at check-in about our services, what is included in the price, what is not. I can imagine that somehow you didn’t hear it properly, or the receptionist has forgot to tell it to you by mistake, but if you „check-in” to our pools your should register there as well. I have double checked all of your entries, and you have signed there all of your 8 euro entry fees. I think it was not correct to write a two points review after we have even cancelled you wellness charges. Nevertheless coming up with communism after 25 years of the system change is a shame. Not ours.

Best regards,

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1,745 - 1,751 of 4,470 reviews

Reviewed July 9, 2014 via mobile

Had a marvellous 3 night break here . The value for money was amazing . Staff were all very professional ,courteous and helpful . Food in the hotel was excellent . A little more expensive than some local restaurants but well worth it .

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Carole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 13, 2014

Dear Carole D,

Thank you very much for your high scores! I’m very happy that your break was marvellous. Also thank your for your comments about the staff and about our restaurant. I hope you will return to us if your travel will bring you back to Budapest.

KIndest regards,

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Reviewed July 9, 2014

This hotel is on the Pest side but only about 15 mins walk to the Danube great ambience and lots of got eateries locally. We got a two day red bus that included numerous river trips and really felt we got to know the city

Room Tip: We had a basic room overlooking the dining area but very quiet and peaceful
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  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank OlaWatford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 13, 2014

Dear OlaWatford,

Thank you for your feedback, and also thank you for your high scores! I hope you will give us an other chance to serve you again in the close future!

Kindest regards,

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Reviewed July 8, 2014

Generally we were really pleased with this hotel, staff were mostly very friendly. We didn't have any issues with air conditioning as a few people have mentioned here. The hotel is very impressive inside and out. We got a good deal for the price we paid. The hotel is about 15-20 minute walk from the Danube and surrounded by quite a lot of 'young' bars! The only thing I was disappointed with is that I booked this hotel because it had a pool, we hadn't booked a spa package but nowhere on the website did it state that you could only use the pool if you hadn't purchased the package. When we tried to use the pool (which is the size of a postage stamp) we were told it would cost 8 euros each! so we didn't bother! Do watch out for this. I didn't have the breakfast either because that would have been an additional 15 euros! There is a lovely bakery up the road (left out of the hotel) where you can buy massive danishes for about 80p!

Room Tip: Try and get one away from the front of the hotel because the streets around are quite noisy at night...
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  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TravelScrabble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 9, 2014

Dear TravelScrabble,

Firstly thank you very much for your feedback, although it contains a few „low blows”. Firstly we are not a Spa or wellness hotel, we are „just” a typical city hotel with some „cultural heritage” of the former art nouveau Hungaria Spa from the early 20th century. You are right, our pools are not big, but we didn’t nominated them for the European Championship for water polo wich starts next week in Budapest. But both of our pools - inside and outside - are big enough to take a rest after a long sighseeing tour, and this was our goal when we have decided to open them in 2010. On the other side you don’t have to book a package to use them. I really don’t want to weary you with details, but some of the travel agents has a special sales strategy, they willfully leave some of our basic service from theie price to sell our hotel easier. This woudn’t be a big problem, but they don’t inform clients properly, it comes up only at the check-in, wich is far too late. Otherwise it is clearly explained on our website what rates include the entry to the unique roof top wellness area. The breakfast has the same problem, but to start your day with a good and abundant breakfast this is the only way to have a successful day, especially if you are far from your home. I hope you see us with different eyes already, and if you can, please find us directly if you plan to return to Budapest. I promise, you won’t be lovelorn with the price we will give you. Thank you again for your stay and we look forward welcoming you again at our hotel.

Best regards,

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Reviewed July 5, 2014 via mobile

After looking at numerous websites we decided on this hotel based on the reviews on trip advisor. Most of which hit the nail on the head. Initially you don't feel it's such a great location however after getting out and about you soon realise it's perfect. Everywhere is scattered anyway so nowhere is any closer to everything. On arrival we had been upgraded to a deluxe room. The hotel itself looks lovely and the walkways to the hotel rooms are clean and modern. Rooms are average and pretty tight. Although were ok for the type of trip we had planned. I was pretty disappointed with service from staff particularly reception after having such great service and being upgraded on arrival. Restaurant staff who took your room number were always friendly but as for other staff around the hotel (with the exception of the lowest paid-the housekeeping team) it was really disappointing. There was communication issues with the majority of interactions-I am well travelled and do try and educate myself on the language basics prior to visiting countries. However you expect that reception staff could understand what you say. On departure we asked for late check out and the receptionist with the dark curly hair was lovely-it's a shame I hadn't seen her all week. The spa and outdoor pools were nice and modern and it was nice to have the option to chill and have a swim etc after a day out and about in the sun. It was disappointing that they rarely had towels big enough to dry your face never mind your body. Especially seeing as it was never overly busy. Overall it was a nice break and if you are not too bothered about interaction with hotel staff then it's a great find. Good price rooms and breakfast is amazing :)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank kerryyoung1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 8, 2014

Dear kerryyoung1,

Thank you very much for your long and all-in review. I was so much lovelorn after reading your comment about the staff since the service is one of our strengths. I really don’t know what’s happened with my staff, I do apologise for that. The receptionist with long curly hair is Eszter, she is really nice and laudable. I hope you will give us an other chance to serve you again in the future if your travel will bring you back to us.

Best regards,

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Reviewed July 4, 2014

The hotel is centrally located. From there it was a short walk, taxi, bus or tram ride to most places in Budapest city centre. The standard room we were in was more than adequate for our needs. The roof top terrace & pool was beautiful. The staff was the hotel's greatest asset. All made every effort to make our stay pleasurable. A 12 noon check out was much appreciated. Breakfast was ample, the bonus being it was open till 10.30am! Highly recommended.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Aussies064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 8, 2014

Dear Aussies064,

It was good to read that you have so much enjoyed your stay with us. Thank you for your comments about the location, about the staff and the breakfast. I hope you will return to us if your possible future visit will bring you back to Europe and to Budapest.

Best regards,

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Reviewed July 4, 2014

This hotel is very nice inside and has a beautiful rooftop terrace. It is just outside the heart of the beautiful part of Budapest, maybe one or two blocks away. The room temperature was a little warm but other than that I had absolutely no complaints. The breakfast was very nice as well.

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Traveling246845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this reviewResponded July 8, 2014

Dear mallorybandy,

Thank you very much for your review, both of your positive and negativ comments. I’m very sorry about the temperature in your room. I definitely know You Amercinas like the room as cold as possible. In Europe we don’t cool rooms so much, I do apologise for that.

Best regards,

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Additional Information about Continental Hotel Budapest

Address: Dohany u. 42 - 44, Budapest 1074, Hungary
Location: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 335 Hotels in Budapest
Price Range: $82 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Continental Hotel Budapest 4.5*
Number of rooms: 272
Official Description (provided by the hotel):
Continental Hotel Budapest 4* Superior symbolizes the past and future, the traditional Hungarian hospitality and refinement of detail and personal service of our age. The building reflects the elements of the art nouveau style and the modern unique design characterizing ZeinaHotels, in the heart of Budapest. The 4 star superior, 272 room hotel - offering standard, deluxe and executive rooms plus suites - will revive the spirit of the legendary accommodation keeping its name and historical facade. ... more   less 
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