We were totally surprised when checking out and hearing that we had used "wellness services" for 32 euros! Yes: I had gone for a morning swim in 4 mornings for about 10 minutes each. 8 euros per swim was charged. Although recepiton staff admitted that there is no information anywhere in the hotel about the fees of the pool, they insisted to have the whole amount paid and told me unkindly that I should have known that using the pool is not free.
I don’t know about Hungarian laws and habits, but at least in my country you should always tell a client in advantage what services will be charged and what is the price for each service.
8 euro for a 10 minutes swim in a tiny (8 meters long) pool which was more as a big bath tube than a pool! Who would pay that price if knowing?
In general it seemed to us, that the reception staff was kind of relic of the soviet era: the client is always wrong. Many of them didn’t even greet clients! Housekeeping was OK and they greeted friendly always.
To be fair: room we had was OK (although AC was loud), breakfast was very good and location excellent for us. But in the area there surely are other hotels in which you will be treated better.
- Official Description (provided by the hotel):
- Continental Hotel Budapest 4* Superior symbolizes the past and future, the traditional Hungarian hospitality and refinement of detail and personal service of our age. The building reflects the elements of the art nouveau style and the modern unique design characterizing ZeinaHotels, in the heart of Budapest. The 4 star superior, 272 room hotel - offering standard, deluxe and executive rooms plus suites - will revive the spirit of the legendary accommodation keeping its name and historical facade. ... more less
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