We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff need to be re trained ....service was awful !”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Continental Hotel Budapest
Ranked #39 of 333 Hotels in Budapest
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Staff need to be re trained ....service was awful !”
Reviewed March 21, 2014

No smile, no I hope you enjoy your stay, these are just the basics of customer service, the porter was really friendly he should be promoted! Reception staff on both check in and check out we're miserable! Work tops in rooms were dusty? The customer service at your hotel really does let your hotel down it would have been a much more pleasant experience if they all just acknowledged you and just gave you a smile, the basics!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 26, 2014
Dear Sophie G,

I’m very sorry that you found the staff of reception miserable. I hope it was only a bad time for them. As you can read in other reviews, the staff is one of our strenghts. I sincereley hope you will give us another chance in the close future, so that we can restore your faith in our hotel and the company as a whole.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,231 reviews from our community

Traveler rating
    2,389
    1,482
    284
    48
    28
See reviews for
456
2,210
151
341
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (482)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Rhyl, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 20, 2014

After seeing hotel online, I was drawn by pictures of the pool, however on arrival it was drained and not in operation, very disappointed as this was the main reason for booking. The room also had no coffee making facilities or iron, surely basics for 4 stars superior add in very sullen staff who were not even interested how my stay was when booking out, we left not feeling great nice room but dusty, good location, still had great time in Budapest.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank St00zy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 26, 2014
Dear St00zy,

Thank you for your feedback, although you gave us only two points. I’m very sorry that our outside pool was one of you main motivations to come to Budapest, and you found it close. We keep it open only from early spring time to late autum time. It is clearly published on our website. Regarding coffee making facilities and iron I would like to inform you, we have them in our standard rooms only for request. This information is available in our Guest Directory, but our Front Desk is 24 hours open to answer all guests' requests, inquiries. At the end I’m very happy that you still had a great time in Budapest.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 20, 2014 via mobile

My partner and I stayed in Budapest over the bank holiday weekend. We thoroughly enjoyed our stay in the beautiful city and couldn't believe how much it had to offer.

Our stay at the Zara made the trip a real success. A sumptious Hotel, beautiful clean modern rooms, excellent facilities and friendly helpful staff who were on hand willing to action any request. Also had one of the grandest foyers I have ever seen in a hotel. Breakfast was great with a vast selection of tasty cooked, salad, fruit and bread items on offer each morning.

The central location made accessing the city very easy with most areas and sights within walking distance and transport links close by.

If travelling to Budapest, I would highly recommend a stay at the Continental Zara.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ND8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 26, 2014
Dear ND8,

I’m really happy that you have so much enjoyed your stay with us, and your trip was so successful. Also thank you for you nice comment about the foyer. Hard to beleive, but our foyer was the pool area of the former Hungaria Spa hundred years ago. I hope you will keep your promise and you will return to us if your travel will bring you back to Budapest.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 19, 2014 via mobile

Stayed here for four nights mid march and found the hotel lovely. The room is of good enough size (for its purpose) and the bed is massive, which could give the impression that the room is smaller than it is.

Breakfast was good too, plenty of choice it was busy on the Friday, but we got a seat within five minutes.

The only criticism we had was the room was warm (although it was exceptionally warm for spring) I would also recommend getting a higher floor if possible as traffic outside can be quite noisy

Must say thanks for the fresh fruit which was provided on my birthday, lovely touch.

About 15 minute walk to the centre, but we walked a lot of places, the opera house and down to the danube also

Stayed March 2014, traveled as a couple
Helpful?
Thank paulscnthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 26, 2014
Dear paulscnthorpe,

It is good to read that you found our hotel lovely. Also thank you for your patience at the breakfast on Friday morning. To manage the morning meal is one of our biggest daily challenge, if the majority of the guests come at the same time. On the other side I do apologise for the temperature, it is not easy to control in the very middle of the city, if the nights are around zero and during the day it is close to twenty as long it is still winter time i.e. we are still heating. I hope you will celebrate your birthday or any of your family feasts with us again!

KIndest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netanya, Israel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2014

I've been there for 2 nights, Thursday and Friday. The room was OK, not big but OK. Unfortunately in the early morning the water temperature in the shower was "mildly warm" at most. No improvement after 10 minutes of continuous flow. In the afternoon and the day after it was OK. I guess there must have been some problem with the heating system but at the concierge the guys were not really cooperative and friendly to explain correctly the problem. The room window is directed toward a side road where an African pub is located. On Friday night I couldn't close my eyes until 4 am! The worst thing is that the hotel was the only place where I used my credit card. Two days back home I was alerted that my credit card number was stolen and someone from Hungary was buying stuff on the internet. I called the hotel to warn them and again very poor understanding and little empathy.
Bad experience!

Room Tip: ask for a gardne directed room
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lelino67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 20, 2014
Dear lelino67,

I am sure the arrangement of a stolen credit card - what you even did not notice until you arrived home - is not just calling the hotel by phone. What did you expect? Eventually, that a staff member will confess the theft? Why don't you initiate an official process through your bank instead of incrimination the service, foreshadow accusing with theft the staff and playing off all the experiences you "suffered" in the hotel?

Reading your other review from Fiji with similar rating I do understand why you are so sensitive on the temperature.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest
1 review
Reviewed March 18, 2014

Excellent hotel, very good service, nice food, good location, nearby restaurants and cafe's. Excellent beds!
We surely come back to this hotel.
Sauna, welness, luxery rooms, beautiful decoration and especially the kindness of the people Top.


  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Jozef D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 28, 2014
Dear Jozef D,

Thank you for your short, but all-in review! I’m always happy if we receive such a nice review! We await you back!

KIndest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
Reviewed March 18, 2014

We stayed for 3 nights over the Bank Holiday weekend in Budapest.

From our arrival until the moment we left the hotel, every member of staff we encountered were polite, professional and courteous and were very helpful on the couple of occasions we asked their advice around transport, restaurants etc.

The entire hotel was spotlessly clean, the decor was stunning throughout and we couldn't have wished for anything more.

Many other reviews suggest that the rooms having courtyard views were quieter, however we had a road facing 4th floor room and never experienced any noise whatsoever.

The bed and pillows were very comfortable and we really couldn't fault the room in any way. The decor in both the bedroom and bathroom was beautiful and we were more than happy with all of the facilities provided. The only very small point I would make is that the towels and bath robes were not as soft and fluffy as you would expect, as though they had been laundered without the use of fabric conditioner. However this really is a very minor niggle and certainly didn't detract from the wonderful stay we had at the Zara.

The location of the hotel is great, within a few minutes walk of the Metro and an easy stroll to many of the major sights. There is also an abundance of restaurants and bars including the trendy ruin pubs right on the doorstep.

Breakfast was perfect, with choices to suit every taste, all was of great quality and very well presented. The staff worked tirelessly to clear empty tables but never made us feel rushed, meaning breakfast was a truly pleasant and relaxing experience despite it being a busy weekend.

All in all, would highly recommend and would be more than happy to stay here again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoltan_Geher, General Manager at Continental Hotel Budapest, responded to this review, March 28, 2014
Dear Lesley M,

Firstly thank you for your nice and general feedback. It was very good to read, that you have so much enjoyed your stay with us. Also thank you for your nice words about the staff and the cleanliness, and about the location. Regarding towels and bath robes I would like to inform you, the contract of our new textile supplier just front of me to sign, so at you possible future visit we will be perfect!

KIndest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Budapest hotels
Hotel Palazzo Zichy
#4 of 333 in Budapest
4,693 reviews
District VII / Jewish Quarter
Corinthia Hotel Budapest
Corinthia Hotel Budapest
#20 of 333 in Budapest
7,019 reviews
District V / Inner City
Bohem Art Hotel
Bohem Art Hotel
#16 of 333 in Budapest
2,387 reviews
Show Prices
Show Prices
Show Prices
District V / Inner City
Danubius Hotel Astoria City Center
District V / Inner City
Sofitel Budapest Chain Bridge
Show Prices
Show Prices
Show Prices

Been to Continental Hotel Budapest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Continental Hotel Budapest

Property: Continental Hotel Budapest
Address: Dohany u. 42 - 44, Budapest 1074, Hungary
Location: Hungary > Central Hungary > Budapest > District VII / Jewish Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 333 Hotels in Budapest
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Continental Hotel Budapest 4.5*
Number of rooms: 272
Official Description (provided by the hotel):
Continental Hotel Budapest 4* Superior symbolizes the past and future, the traditional Hungarian hospitality and refinement of detail and personal service of our age. The building reflects the elements of the art nouveau style and the modern unique design characterizing ZeinaHotels, in the heart of Budapest. The 4 star superior, 272 room hotel - offering standard, deluxe and executive rooms plus suites - will revive the spirit of the legendary accommodation keeping its name and historical facade. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Hotwire, Travelocity, Hotels.com, Expedia, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, Hotel.de and HotelQuickly so you can book your Continental Hotel Budapest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing