The apartments look nice enough and are centrally located so we decided to visit. Upon arrival we noticed that looks aren't everything. The first apartment we were assigned had a good looking Ikea bed but it turned out to have a broken spring mattress on it, which was literally so thin you could feel both the springs and the frame poking in your back. When we mentioned this to the staff they had never heard this complaint before but allowed us to move into a different apartment. This apartment had a just as thin mattress but at least did not have any springs in it to ruin your night.
As you can see on the attached photo, the curtains in this room were way too short to block out the morning sun; we literally woke up in the morning to the sun shining in our eyes while the living-room was a lot darker. During the night we also unpleasantly experienced that the apartments are facing a courtyard, which meant a lot of noise from drunk party goers throughout the night. Considering sleeping with your windows open is a must during the hot summer days (AC costs extra), this was not a pleasant experience.
When we mentioned this to the staff on the third day their cooperation stopped; they had not heard these complaints before either and there was nothing they would do to help. Even once we mentioned we would be leaving there was just no possibility of a discount on the fee for the remaining days, not quite the customer service one would hope to experience. At this point we decided to leave and we booked a different hotel where we were confident that we would be able to catch some sleep during the night.
Note as well that the description "Senator Apartments are housed in a brand-new building" is misleading. Yes the building appears to be fairly young, but then again it does look like it hasn't been maintained properly nor was constructed in a decent fashion, see the attached picture.
Another surprise was the payment process, where we were asked to write down our credit card number, its expiration date as well as the CVV security code so that they would make the payment for us. This just feels like a complete scam; this is sufficient information to max out a credit card while the bank will not refund any of these costs. Payment by cash was also possible however, which was a plus.
Finally, like a reviewer in 2012 already pointed out, a discount for your next stay is offered to guests who post a favorable review on TripAdvisor, which is warning enough in itself.
- Official Description (provided by the hotel):
- The Senator Apartments are housed in a brand-new building next to the fashionable Vaci utca, a 5-minute walk from Budapest's Chain Bridge, and provided with free Wi-Fi. The rooms are fully equipped, with a modern, high-standard kitchen, a flat screen TV and design furniture. Air-conditioning is available in some units for a fee. Some apartments have a balcony. Breakfast is available upon request in a nearby restaurant. A gym, cardio, a hot tub and a pool are available in a sports center nearby. Sightseeing tours can be booked at the reception. From the Senator Apartments you have easy access to Deak Ferenc Ter, Budapest's main metro station. A wide range of restaurants, pubs, leisure and sports facilities are located nearby as well. You can park your car on site. Book a children's package with your accommodation for extra fee and we will provide all that your child(ren) might need during your holiday. For children between 0-4 year old. (children's furniture, toys, cartoon dvds etc. ... more less
- Reservation Options:
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- Also Known As:
- Senator Apartments Budapest Hotel Budapest