We were a group of three friends who stayed for a few days. The location is fantastic for tourists: Close to many of the main attractions of the city, easy access to public transportation and several nice restaurants a short walk away. The building itself is pleasant and the breakfast buffet was also very good.
The rooms were clean and quite spacious, the beds were nice, the wi-fi signal and bandwidth was excellent, and there were no noise problems. Still, there were a few quirks: One (sliding) bathroom door was very heavy, the A/C did not get quite as cool as we wanted (although it may be that we just did not figure it out) and at least one wall could use a new coat of paint. In addition, the TV would automatically switch on when you put the keycard in the "electricity slot" upon entering the room. Nevertheless, these are minor issues and the overall room quality was more than satisfactory.
However, we found that the front desk staff were not always as friendly as we could reasonably expect. We met several of them during our stay and although it must be said that some were perfectly nice, others were curt and in our opinion not very hospitable. An example: One of us left a few days before the others and paid the city tax for his stay when he checked out (this was witnessed by all of us). I was then later stopped when entering the hotel and told that he had told the front desk that we (the two who remained) would pay it and it had not been paid. I said that we had all seen him pay it and I went to call him to confirm this. When I got his confirmation, I returned and told the receptionist this: She would not believe me and claimed (absurdly) that when I was here before, I had said that what he had paid was the "taxi", not the "tax" - as if that would change anything to do with his actual payment of the city tax. We were eventually able to figure it out - it likely had something to do with the fact that we made two bookings for respectively the nights before and after he left. That is in itself a forgivable misunderstanding, but I expect to be treated with less suspicion and a more courteous tone in cases like this. In some other instances, their tone would indicate that they considered everyday requests like having the room card recalibrated after it stopped working as burdensome. This level of courtesy and service-mindedness is below the standard that a hotel that brands itself as "four-star" should provide. I wonder if we somehow gave the impression that we were "party" or "stag do" tourists (we were not) and that this could have skewed their perception of us, but nevertheless I expect the staff to treat each new booking in an unbiased manner.
In summary: If you don't care about the level of hospitality from the front desk, this can be a great choice for you, but if you do care, you may have a more pleasant stay elsewhere.
