We stayed here for a few days in May. Our booking was for a City View room, but we were given a inside courtyard view. Also the bathtoom wasn't as clean as it might have been. We spoke to the receptionist who immediately upgraded us to a larger room with a City View. We went out for our evening meal and on our return, there was a small box of chocolates on the bed, along with a hand written apology. . We were asked several times over the rest of our stay if we were happy with things. The location of the hotel was very central. We were able to walk most places. There was a very acceptable restaurant next door, and several more along the street. We have just booked another Eurostars hotel - Lisbon this time.