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All reviews aqua park aqua world oriental spa free shuttle breakfast and dinner kids club sauna world half board indoor and outdoor pools family vacation room apartment great holiday spa area great spa lobby bar hotel guests hero's square
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11 - 16 of 1,508 reviews
Reviewed 4 weeks ago

Very nice hotell and excellent spa. Some times little to noisy but overall good. The staff in the Aquaworld restaurant and bar could have been a little more service minded and happy to help, maybe too long working shifts.

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank amalm577670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquawresort, Guest Relation Trainee at Aquaworld Resort Budapest, responded to this reviewResponded 4 weeks ago

Dear "amalm577670",

Thank you for your wonderful review following your stay with us. We were very happy to receive your heartfelt endorsement.

We regret that you find our waterpark noise and also that you weren't satisfied with the attitude of the bar and restaurant staff but I am sure it is just a misunderstanding.
Overall, we are more than happy that you have enjoyed your stay at our place

We hope to have many more opportunities to host you again.

Best wishes,

Krisztián Szabó
Guest Relation Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

All together a great experiences, amazing warm water, great slides a fun things for children, parts of the pools rooms need a bit o renovation a coils ve cleaner, the chaise-lounges could be cleaner, maybe having them made from a different material that is easier to clean would be better. Dinner buffet was not worth the money, however the breakfast was wonderful with a wide range of foods for everyone. The robes had wholes in them, all three that we received, the smell of perfume in the halls was too strong, staff was amazingly friendly, and the children's play room was very nice, the food at the pool was delicious and for a reasonable price, will definitely return again

Date of stay: January 2020
Trip type: Traveled with family
Thank katerynao271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquawresort, Guest Relation Trainee at Aquaworld Resort Budapest, responded to this reviewResponded 4 weeks ago

Dear katerynao271,

Thank you so much for choosing Aquaworld Resort Budapest for your last stay and also for sharing your thoughts with us.

We are delighted that you have enjoyed our pool area with the company of your children.
Thank you for mentioning the Bongo Kids Club and the work of our staff in a positive way.
We regret that you weren’t fully satisfied with our dinner, but we hope that the breakfast and the food service at Aquaworld could compensate it.
Referring to the cleaning issues I will share your opinion with the management and I would like to apologies for the inconvenience.
On the other hand I am delighted to inform you, that the renewal of the hotel begins soon.

We very much appreciate your feedback, and hope we will have the pleasure of welcoming you and your family back to stay with us very soon.

Kind regards,

Krisztián Szabó
Guest Relation Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It was unforgetable winter week in this resport. We enjoyed all the resort's amenities: outdoor and indoor pools, slides, kids corner, Saunaworld, restaurants and bars...
The staff is very friendly
Would come again

Room tip: Junior suite
Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Bojanco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquawresort, Guest Relation Trainee at Aquaworld Resort Budapest, responded to this reviewResponded 4 weeks ago

Dear Bojanco M,

Thank you for your wonderful review following your stay with us. We were very happy to receive your heartfelt endorsement. Also thank you for your kind feedback regarding our facilities like the waterpark, wellness area, Bongo Kids Club, restaurants and bars.
We are delighted for mentioning our staff, which is always a high standard in our hotel.

We hope to have many more opportunities to host you again.

Best wishes,

Krisztián Szabó
Guest Relation Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Very helpfull and professinal staff. The kids loved the pools and slides and the adults loved all the sauna and spa options. The 3 roomed apartment was nice and spacious. We had a great stay and will definately visit again sometime

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Kirstin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquawresort, Guest Relation Trainee at Aquaworld Resort Budapest, responded to this reviewResponded 5 weeks ago

Dear Kirstin,

Thank you for your wonderful review following your stay with us.

We were very happy to receive your heartfelt endorsement.
Also thank you for your kind feedback regarding our staff service, waterpark, saunaworld and spa.
It is also important for us that you found your room comfortable, clean and well equipped.

We are already looking forward to welcoming you back to Aquaworld Resort Budapest.

Kind regards,

Krisztián Szabó
Guest Relation Assistant


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020

All in all it was a good experience, but the housekeeping services could be improved (1st of January especially). The hotel decor could use some remodeling as it seems to be a little bit “used”. Also at a 4 stars hotel with such prices, it’s unpleasant not to have beverages included in the meals, if you choose half board. Last but not least, the access with strollers is very difficult, you had to look for hotel employees in order to help you open doors, whom sometimes let you wait for minutes because they had to sell something first

Date of stay: December 2019
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank vslada256607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquawresort, Guest Relation at Aquaworld Resort Budapest, responded to this reviewResponded January 10, 2020

Dear Vslada256607,

Thank you for your review about your recent stay at Aquaworld Resort Budapest. It is a pleasure for us, that despite some inconveniences, you were mainly satisfied with the services provided by our hotel and that your overall experience remains positive.

I regret that our services did not meet your expectations in some cases like the decoration of the hotel and the work of the housekeeping colleagues. However, I am delighted to inform you about our refurbishment works that have already started and will be extended to all departments of our resort soon, thereby we look forward to significant changes regarding the decoration and condition of our resort. Thank you for your feedback on our housekeeping service - I have already forwarded your words to the head of department.

I am also sorry that our half-board concept did not completely meet your expectations either, however no drinks included has been our policy for many years now, about which we also inform our guests prior to their arrival while making their reservation. Furthermore, of course, our guests are more than welcome to enjoy our drinks during dinner on a half-board basis too, however indeed an extra charge appears in this case.

Regarding the acces to the pools with strollers, I always recommend our guests to use our spa lifts which take you directly to the spa, however even using different lifts and the reception being busy, either our bellboy, our guest relation colleagues or spa colleagues are happily at the disposal of our kind guests for such assistance anytime and I am deeply disappointed if this was not your impression.

I appreciate you sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future.

Kind regards,

Judit Nagy
Guest Relation Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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