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Check in Experience:
We have arrived early afternoon:
-2 receptionists present.
-Sentence ‘Welcome to the hotel’ – provided
- Handled in polite and warm way in less than 5 min.
- Eye to eye contact with the guest.
-Clear information about the hotel facilities and the area were presented.
- Small room located on the 1st floor,
- No welcoming letter in the room with my name on it.
- No dust present
- Housekeeping was a bit lazy with Iron delivery (over 15 min waiting time)
- Comfortable bed.
- No coffee machine, no instant tea in the room although the guest are allowed till 5 pm to get a free tea or coffee for free next to the reception. Here I would like to mention, that free coffee facilities should be available 24/7 or tea/coffee trays should be present in the rooms.
- No separate bar or restaurant, the lobby works for Bar, Restaurant and Lobby.
- Reception missed one wake up call.
- Guest is visible for the reception staff, and in general personnel says ‘hello’ to you on the corridor or at the stairs.
- No room service available 24 hours.
- No pillow menu.
- Feedback card in the room presented.
- Full English Breakfast served till 10.30 am , staff could be a bit more friendly, especially guy called Mate, he had very rude attitude. On the other hand I would like to show my appreciation to guy named Laszlo (also works in breakfast room), he was very pleasant and polite.
Check out Experience:
- Handled in less than 5 min
- Question ‘how was your stay’ – provided.
- Offered help with transport to the airport
Nice little hotel with generally pleasant staff, requires some minor adjustments.
- More English speaking channels (not only rooms).
- Provide tea/coffee trays in rooms or make the free tea/coffee launch available 24/7.
- Provide additional English language training for staff.
- Also receptionist provided me with directions to city center, which were terribly wrong, I found on my own, that there is a different road available, which is almost 3 times shorter and gets you to city center just in about 15 min.
- Official Description (provided by the hotel):
- The place where history meets present! Stay in a historical palace that was originally constructed in the 19th century and served as the residence of a Hungarian noble, Count Nandor Zichy. Located in downtown Budapest in the historical Palace quarter. Our guests will enjoy a state-of-the-art guestroom with a flat panel television, and complimentary high-speed Internet. The 80-room hotel features many free services: lounge with free water and coffee, Internet-access, business corner with 6 workstations and fitness center. ... more less
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- Also Known As:
- Palazzo Zichy Hotel
- Palazzo Zichy Budapest