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“Good city centre location”

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Promenade City Hotel
Ranked #77 of 334 Hotels in Budapest
Certificate of Excellence
Chester, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good city centre location”
Reviewed August 24, 2013

We recently stayed here and had asked in advance if we could have a triple room to accommodate three. We were allocated a great room away from the lift shaft and facilities were great. The breakfast was good and staff were helpful. We would recommend to others. In terms of getting to and from the airport, we did not book transport in advance but when we arrived at Budapest we purchased a return ticket for the airport shuttle service. This runs regularly and was a very good service that dropped us off close to the hotel. The only issue was that on the return journey we had a short to walk to another pick up point. The distance wasn't the issue as thankfully we had left in good time but the instruction was a little vague as to where exactly to wait. Anyway despite this our transport arrived and all was good.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Berty132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, August 31, 2013
Dear Berty,

Thank you so much for writing about your recent experience at Promenade City Hotel.
Your comment is higly valued and appreciated. I will happily share your note with our entire team, especially with the breakfast staff.

We are looking forward to welcome you back.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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842 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
Manchester, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 20, 2013

Overall a very good place to stay. Very clean and efficient and close to the river and all transport. Good continental breakfast and lots of tourist information available. Staff very friendly and helpful.
The only downside of my stay was the room was located next to an inner well, and around 8am every morning I was woken by the staff talking on the bottom floor and the noise and smoke travelling up the well into the room.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, September 11, 2013
Dear CH,

Thank you so much for your kind review of your stay with us.
Your comments mean a lot to all of us. I am delighted to hear that you were satisfied with the location, the breakfast and the personal service as well.
I apologize for the inconveniences caused by the noise in the mornings. I forwarded your complain to the assigned executives.

I hope that we will have the chance to welcome you back to show you our development.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 2, 2013

Stayed at the Promenade for 4 nights in July.
Before we arrived the hotel organised our minibus transfer from the airport, this was sorted very efficiently. We also asked for a room away from the lift and this was not a problem for the hotel.
Hotel is in a very good location with many bars and restaurants on the door step and within a few minutes walk from the Danabue.
We were in room 502 with the room and the bathroom both being of a good size. We did not have a view but being on the 5th floor allowed sufficient light into the room.
Beds are quite hard but that suited us.
Air conditioning is not very cold but we left it on all day (and the maid didn't turn it off) which kept the room at about 23 degrees which was sufficient. On our first day this was 16 degrees cooler than outside and most welcome.
We did not experience any problems with noise from outside the hotel.
We didn't experience any problems getting a table for breakfast (usually about 815) and there was sufficient choice with everything being fresh.
Staff were friendly and helpful.
We enjoyed Budapest and our stay at the Promenade and hopefully we can return again.
Booked as a package with Jet2 so cannot comment on the price of the hotel except that overally we felt we got a good deal.

Room Tip: Some rooms are internal and near the lift. We e-mailed the hotel before travelling and requested a r...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CazzD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drammen, Norway
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 27, 2013

Cheap and good hotel right in the walking promenade close to many shops. Nice room and decent breakfast. Free WiFi. We enjoyed ourselves. Would recommend to others. What more can I say? 200 characters is a lot, please let this be sufficient.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonkor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, July 30, 2013
Dear Jonkor,

Thank you for your recent stay and review of Promenade City Hotel.
We appreciate your concise but really kind comment.

It would be our pleasure to welcome you back to Budapest.

Warm regards,
Report response as inappropriate
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Stafford
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 21, 2013

Great location for this hotel, right on the vaci utca, the main shopping street of Budapest, but in no way did the hotel suffer from external noise. Rooms in very good state of order, very comfortable. Breakfast had everything you expect from a continental breakfast, no bacon and eggs of course, and weirdly no toast, but plenty of it, and was replenished through the breakfast period. Breakfast room was a bit tight for space but certainly no queues as seen by other reviewers. We booked as a flight plus room package from Jet2 so can't comment on hotel cost, but the total deal was very reasonable. Would definitely recommend this hotel for a weekend break.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Part_time_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, July 22, 2013
Dear Madam / Sir,

Thank you very much for choosing the Promenade City Hotel and for your kind comment.
We are delighted to hear that you enjoyed your stay with us and were satisfied with the location, the hotel room and the breakfast as well.
It was our pleasure to have served you. And we are very proud of your opinion as a senior contributor on Tripadvisor.

We are looking forward to welcome you again.

Best regards from Budapest,
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perth
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2013

I was taken to Budapest for a big birthday and loved it. I suppose I was expecting a river view (silly me) but a view of the lift we had just come up in and a wall were not really what I anticipated. I should add that I only knew at the airport where we were going !! But other than that it is a spotless well run hotel - modern furniture - good quiet airconditioning and substantial breakfast.

Room Tip: Ask for front of hotel if you want to see outside
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  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VeryWeakTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, August 1, 2013
Dear Veryweaktea,

Thank you for taking time to post your feedback and for choosing Promenade City Hotel for this special event. Delighted to hear that you were satisfied with our hotel in general, with the room facilities and breakfast as well. I hope that we could participate to have a nice memory of Budapest.
I am sorry to hear that the view did not meet your expectation, unfortunately the number of those rooms are limited.

I hope that we can welcome you back in one of our street facing rooms in the near future.

Best regards,
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Toulouse, France
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 13, 2013

Good location in the main touristic and pedestrian street, close to the Danube.
The rooms are simple, modern, well equipped, comfortable.
Hotel employees were nice and helpful.

Two weak points :
- From the rooms on the outside corridor, you can't see the sky and barely the daylight
- The breakfast room is so little compared to the number of sleeping rooms, that you have to queue in the morning before having breakfast

Room Tip: From the rooms on the outside corridor, you can't see the sky and barely the daylight
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mafalda591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borbala_Soos, Guest Relations Manager at Promenade City Hotel, responded to this review, July 18, 2013
Dear Madam / Sir,

We would like to thank you very much for taking time to review your stay with us and sharing your honest feedback.
We are delighted to read that you enjoyed the location, the staff and the room of the hotel as well. We truly apologize for the inconveniences because of the awaiting time at breakfast. Our staff always try to do their best but this weak point due to the architectural facility of the building. I hope that the service compensated your negative experience.

We hope to have the pleasure of seeing you again soon at Promenade City Hotel.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Promenade City Hotel

Property: Promenade City Hotel
Address: Vaci utca 22, Budapest 1052, Hungary
Location: Hungary > Central Hungary > Budapest > District V / Inner City
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#65 Romantic Hotel in Budapest
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Promenade City Hotel 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The brand-new Promenade City Hotel is situated right in the city centre of Budapest, on the pedestrianized Váci Street next to the Danube river. Fancy shops and boutiques, luxurious restaurants and elegant bars can be found only a few steps from the Promenade City Hotel, offering plenty of opportunities for entertainment all day and all night long. Choose from wonderfully elegant and fully equipped rooms and start every new day at the rich complimentary breakfast buffet. ... more   less 
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Also Known As:
Promenade Hotel Budapest

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