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“Lack of customer service”

Jamie's Italian Buda Castle
Ranked #618 of 4,013 Restaurants in Budapest
Price range: $2 - $23
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Restaurant details
Neighborhood: District I / Buda
Description: Jamie Oliver's Italian Buda Castle is Jamie Oliver's first restaurant in Central-Europe, located in the historic site of the Buda Castle. Spacious and full of light, it is the perfect place to enjoy a meal with friends or family, or stop by for a drink at the end of the day. The unique menu features plenty of Jamie's Italian classics, as well as artisanal pizzas, an excellent range of draft beer and local wine.
Reviewed 2 weeks ago via mobile

We went in the week during our stay at a nearby hotel. We were greeted by a staff member who was reluctant to engage with us, she had told us to wait and what it transpired to was that we had to wait for a table. When we gave her this assumption, she said yes and that was it. When had to prompt her to give us further details about the length of wait, her response was 20 minutes and left us waiting. We had to tell her that we will wait at the bar, a shrug was offered. The tables were close together, we could actually pick up neighbors cutlery, we had to make small talk with the couple at next table as it was awkward sitting so close. Staff at no point were pleasant and this ruined the evening.

Date of visit: September 2019
Thank Rugby2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zsidaigroup, Vezető at Jamie's Italian Buda Castle, responded to this reviewResponded 1 week ago

Dear Rugby2016,

We are really sorry to hear that you did not enjoyed your dinning in our restaurant !

All of the staff who's working in Jamie's Italian Buda Castle have the same target which is every customer who's walk in have to leave a fantastic dinning experience, sorry that is not happened at your table

We are really hope that you'll be give another chance for us when we can correct your rating

All the bests
Norbert Polacsek
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 - 32 of 1,728 reviews

Reviewed 2 weeks ago

These days we passed by with a couple of friends, and decided to have a meal here. We were about 7 people, so the hostess lady showed us a table in the private room separated from the rest of the restaurant. Such a joy! We ordered i don't know how many cocktails, and ate well. I remember the squid fried was one of my favourite!! The waiter was polite, we had to wait a little long for the meal, but i assume it is still ok in a nearly full restaurant in the middle of the evening. I recommend for sure!

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Horváth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zsidaigroup, Vezető at Jamie's Italian Buda Castle, responded to this reviewResponded 1 week ago

Dear Horváth K,

Thank you for your 5* rating !

We are happy to read that you enjoyed your stay in our restaurant !

Hope that you will be coming back soon and next time will have another fantastic dinning experience

All the bests,
Norbert Polacsek
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We live in the UK, and we have never eaten in a Jamies before. While on holiday in Budapest my husband fancied a pizza, so we bit the bullet and headed for this Jamies. We had walked past it several times and it was always packed with people, so booked a table and ate there one night of our holiday.
We were both pleasantly suprised, we both had pizzas and they were delicious, all washed down with a nice bottle of Hungarian wine.

Date of visit: September 2019
Thank susansH4434CW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zsidaigroup, Manager at Jamie's Italian Buda Castle, responded to this reviewResponded 2 weeks ago

Dear susansH4434CW,

We are happy to hear that you enjoyed your stay in our restaurant.

Thank you for taking time sharing your experience. Hopefully we are going to see you again soon with a 5* experience.

All the best,
JI Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The service and the foods are perfect, and our waiter Zsombor was so kind and helpful! Thank you very much!

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Happiness654254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zsidaigroup, Manager at Jamie's Italian Buda Castle, responded to this reviewResponded 2 weeks ago

Dear Happiness654254,

We are happy to hear that you enjoyed your stay in our restaurant.

Thank you for taking time sharing your experience. Hopefully we are going to see you again soon with a 5* experience.

All the best,
JI Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We have visited Budapest for a weekend. Buda Castle district is a fantastic place to visit, and if you need to refill your body after a long day, try this place. The drinks are fantastic, especially the cocktails. I had a Jamie's no.1 cup cocktail....awesome! :D The service was very nice as well, waiter Gergo was very professional in connection with the menu and food options. I had a lot of questions, but he was absolutely helpful in every case. Thank you!!

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank AronMiller98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zsidaigroup, Manager at Jamie's Italian Buda Castle, responded to this reviewResponded 2 weeks ago

Dear AronMiller98,

We are happy to hear that you enjoyed your stay in our restaurant.

Thank you for taking time sharing your experience. Hopefully we are going to see you again soon with a 5* experience.

All the best,
JI Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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