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“Overpriced hotel with terrrible service”

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Grand Hotel Bernardin
Ranked #5 of 24 Hotels in Portoroz
Aachen, Germany
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Overpriced hotel with terrrible service”
Reviewed September 14, 2011

Terrible staff, old fashioned, small, ouotdated rooms. Breakfast served in a dark room, staff service absolutly terrible! If you want to go to the hotel beach, you need cards from the reception, with which you get towels. They treat you like an enemy. For the price of 216 euro, you dont feel any welcome at all. Horrible 2 star service, like nothing has changed from the socialist time. '
For 5 star hotel and for 216 Euro, very big dissapointment. Go somewhere else!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank holidays111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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Barcelona
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 4, 2011

The nicest part is the terace at lobby level, where you can enjoy the beautiful views and a nice drink. The rest of the hotel suffers a lack of style and atmosphere through its lack a design. It is just a big concrete temple build at a prestine location. Ofcourse the service level is excellent and the food is of a good quality, you cant blame the staff for the building. So all in all you dont have the 5* feeling.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank H08H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
2 reviews
Reviewed August 11, 2011

in my opinion, this is most beautiful Hotel in Slovenia, and maybe most beautiful hotel in the east europe ... splendid inside (interior), gorgeous beach, Portoroz is very lovely city, aprox. 50 m from hotel is free bus to Piran, which is beautiful historical city, etc, etc ... buffet lunch/supper was hearty & varied & tasty ...

I stay in the double room with kids, me and husband in the one room and kids in the second room. Between two ours rooms was connecting door. Listen to me good ! Hotel staff DECLINE/refused to lend me the keys between my room and kids room !!! I could not have children under control, this is very unpleasant, I had to go out into the hallway and then knocking on the door of children. :-((

toilet/bathroom without exhaust fan .. :-((

if you would like to visit trieste in Italy, please be aware of this: In the Sunday, DO NOT exist bus/train connection between Portoroz and Trieste, have to use taxi or boat.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rut77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wien
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2011

Architecturally already a little bit outdated and also requiring a little bit of renovation when the rooms are concerned the hotels offers a splendid view over the Bay of Piran from within all guest rooms. Service is very friendly at checkin and checkout, breakfast service however was non-existant neither coffee nor tea were served - everything had to be taken from the buffet by yourself.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mjreinartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
197 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed August 2, 2011

I was concerned when I read previous reviews about this hotel, but having returned from 2 week stay I can honestly say it is first rate. Travelled to this part of the world will know that a 5 star hotel here does not equate to a 5 star in the UK - so be prepared for a 4 start - but its sportlessly clean, fantastic beach area and the food is very fresh, plentifull and tasty. If you want romantic ambience for your evening meal you won't get it here as its buffet style, but now that eating out in Europe is so expensive, we found the vast selection of hot and cold food for both breakfast and Dinner to be very acceptable and we saved our money for going into Piran afterwards for a few drinks. The hotel is about 15 minute walk away from Piran (about 30 minutes from Portoroz) and there is a free bus from the adjacent "Park & Ride" as cars are only allowed in Piran with a permit. Overall a good quality hotel that had all we wanted. Yes we did detect a very occasional smell of drains on the waterfront - but we have experienced this in very many other "5 star" adriatic hotels and it is fleeting and does not detract from the location.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2011

I was concerned to read some of the bad reviews given this hotel, but having just returned fromn 2 week holiday there I can honestly say everything was first rate. The position is superb - 10 minute walk into Piran. The hotel and bathing areas are spotless and the staff are very attentive. I think some people expect a 5 star hotel in this area to be the same as one in the UK - most seasoned travellers to this part of the world know that its probably akin to 4 star. Saying that though the food was good, fresh & plentifull and although the buffet style would not give you the romantic ambience some people would wish, in this day and age of eating out in Europe being prohibitively expensive, we were more than satisfied to eat at the hotel each night and save our money for visiting a few bars in Piran afterwards. We only had a couple of instances of smelling "drains" and that was no worse or better than other coastal hotels we have visited in hot countries - and it definitely will not detract from your stay and is no indication of standard of cleanliness - our experience was that everying was spot on. Only quibble was that the bar costs in the hotel were very expensive, so we didn't spend much time there!

Room Tip: All rooms face the sea, so no concerns about choosing particular floor - also our expereince is that...
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SuSim53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 11, 2010

Stayed there for 5 nights.
Room was OK in terms of amenities. In terms of size it was rather small. The balcony overlooking the beautiful Portoroz bay was particularly nice.
However, as rooms face westwards they get a lot of sun all day long thus getting particularly hot in spite of the max outside temperature in early Oct reaching into the low 20's.
This brings me to one major downside, the A/C, which doesn't produce any change in the room's temperature even after having worked in full power mode for half a day.
In October you could leave the balcony door open which would help a lot making the air inside the room breathable but was wondering what options one has, -other than changing the hotel- in mid-August when the temperature goes up into 40's and the existing A/C is useless.

I can only confirm the issue with the sewage stench. It wasn't though as present and overwhelming as stated in the previous comments, nevertheless was just as annoying when crept inside the bathroom or was felt on the sea promenade in front of the hotel.

Breakast was OK.
The outdoor bar terrace on the lobby floor has magnificent views of the bay and the nearby Portoroz city centre.

Staff is OK, though sometimes struggling to understand English being spoken at them.

The only excellent service the hotel provides is free high speed (and I do mean HIGH SPEED!) internet connection. This is way ahead of many other hotels of similar category.

The location of the Hotel is ok. It's within walking distance to Piran and Portoroz city centre (15-20 mins in either direction). There are also free busses connecting with Piran from the hotel's adjoining public parking area by the sea shore.

In other words the hotel scores average in pretty much all aspects of its offering. Pondering all aspects of its offering to me it appears as a good 4-star hotel, definitely not a 5. If you look at it this way you will not be dissapointed.
However the pricing is steep related to the offering. At 200 eur per night for a double you could get a a hotel that's closer to fulfiling the 5-star ranking than Bernardin.

Other than this, the Piran area is fantastic. The nature looks are fab. One can travel by car to Italy (Trieste and some small villages down that part of the coast) or to Croatia (especially to the beautiful little towns of Rovinj and Pola) and just as well inland to Lipica the home of famous Lipizzan horse breed and to the largest cave in Europe at Postojna.

I would return there for holiday with the family but would choose a different hotel.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank octavian_39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Bernardin

Property: Grand Hotel Bernardin
Address: Obala 2, Portoroz 6320, Slovenia
Location: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Swimming Pool
Hotel Style:
#2 Business Hotel in Portoroz
#3 Family Hotel in Portoroz
#4 On the Beach Hotel in Portoroz
#5 Luxury Hotel in Portoroz
#5 Romantic Hotel in Portoroz
#5 Spa Hotel in Portoroz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Bernardin 4*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Hotel Bernardin forms a part of a prestigious St. Bernardin hotel complex with a private beach, situated between Piran and Portorož. The services exceed the quality of 5 stars in many aspects. The hotel and its surroundings is an ideal place for a perfect holiday on the Slovenian coast. Surrounded by peaceful, green surroundings and overlooking the sea, Grand Hotel Bernardin is the largest convention hotel in Slovenia.Grand Hotel Bernardin has 241 comfortably furnished rooms with balconies overlooking the sea. There are 10 luxury executive suites, 9 deluxe rooms and 7 mini suites. Furthermore, the hotel boasts a swimming pool with heated sea water, Paradise Spa Wellness Centre, two restaurants, Pečina Restaurant and Sunset Restaurant, Grand Café and a Cocktail Lounge with piano, Grand Garden Covered Terrace and Laguna Bernardin Water Park.Grand Hotel Bernardin is the largest convention centre in Slovenia. Situated in one of the most beautiful parts of the Slovenian coast, it is suitable for holding various events. The largest hall Europe accepts up to 1,100 participants.Thanks to its multi-purpose design, Bernardin Congress Centre can host various events: congresses, seminars, workshops, presentations, press conferences, business meetings, as well as banquets, fashion shows and gala dinners.Situated at an outstanding location just off the coast, Grand Hotel Bernardin is an ideal place for a memorable wedding of your choice. ... more   less 
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Also Known As:
Grand Hotel Portoroz

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