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“not a good experience”

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Grand Hotel Portoroz
Ranked #2 of 24 Hotels in Portoroz
Certificate of Excellence
Rome, Italy
Level 6 Contributor
93 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“not a good experience”
Reviewed April 12, 2008

the hotel is not a 5 star , even if the 5 stars hotels in Slovenia, are not the other in the eurpoean countries.

Room are small , if You are not lucky to have a new one, and not very clean, staff are very rude and they don't know at all the customers satisfaction.

All the wellnes center has booked, and if you don't book one week in advance ( partciculalry the wai Thai center) are fully booked, restaurant not bad but only breakfast tasted good.

In my opinion not an hotel to stay and I will never come back here again.

  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank shoalebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Basingstoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2007

Having chosen a two centre holiday in Slovenia, our first week in Bled having been wonderful, we were a little disappointed by our reception once we reached the Grand............... The room was great once we finally got what we had booked, the food was fantastic, but our stay was slightly marred by the offhand behaviour of some of the staff! They could certainly benefit from some customer service training. The hotel itself certainly lives up to it's 5 star award with regard to cleaniness and quality of food although a little noisy at night if you chose a high floor with a sea view over the promenade.

  • Liked — Food choices
  • Disliked — Staff
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank eric014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrickfergus Co. Antrim Northern Ireland
Level 6 Contributor
200 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed September 2, 2007

In August my husband and I needed to spend several days on the Slovenian coast because of a work commitment. Believing the guidance given in a well known travel guide series, we were dismayed when we couldn't find accommodation in Piran. It was billed as perfection, while nearby Portoroz got a profile somewhere between Blackpool and Benidorm.
We had to book the Grand Hotel Palace in Portoroz and braced ourselves for a less than pleasing resort experience.
In fact, we ended up feeling very lucky that we'd wound up in Portoroz. Far from being nasty or brash it is in fact a great family resort with none of the expected excesses. It's spacious, green, well managed and relaxingly low key. The lovely promenade provided plenty of scope for walking. There was a good selection of quality hotels, some interesting places to eat and great swimming and sunbathing areas. The Grand Hotel Palace was worthy of its five stars, with first rate accommodation, a seafront location, superb food and one of the most impressive indoor pools complexes we'd ever seen. The Spa and Wellness Centre offered every sort of therapeutic and beauty treatment one could wish for and was reasonably priced. The staff in the hotel and in restaurants were unfailingly friendly and helpful.
The impression we'd been given of this lovely holiday location was unjust and misleading and we hope to stay there again in the future.

Helpful?
4 Thank Tripstaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
1 review
Reviewed September 2, 2007

Myself and my husband stayed at the Grand Hotel Palace hotel for 8 nights in August 2007. The hotel itself is beautiful, in a great location and facilities at the hotel are fantastic However I have one complaint. There are no irons in the rooms, which we were told was a safety regulation in the country. While we accept this, the hotel did not provide a room that you could do your own ironing in. We were told however that they would get a chambermaid to do it for us. We used this service on three occassions during our stay at the hotel. What the hotel did not tell us however is that they charge an exhorbinant fee for using this service. We did not realise this of course until the morning we were checking out and it appeared on our bill as" laundry service".. We were totally suprised at this particularly when we would have been quite willing to do our own ironing had they had a room you could do it in. It is a total rip off, try not to get caught out like we did!!

Stayed August 2007
Helpful?
Thank Eileen28Cork_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bucks
Level 5 Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 8, 2007

Not a lot of culture in Portoroz but then that shouldn't be a surprise if you've done your research. This hotel is fine - staff are friendly, rooms are clean and functional - nothing wonderful. Didn't get time to use the wellness centre/terme...

  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank harj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 15, 2006

Stay at this gotel if you need a relaxing, luxurious break. The hotel has fantastic facilities including 3 indoor swimming pools, 1 outdoor shallow pool for kids and for cooling off after sunbathing on private sun terrace. I stayed half board and the food is fresh and delicious. I can fully recommend this hotel.
Portoroz is the main tourist area on the slovenian coast but is still under developed which has it's own charm compared to other over developed areas such as spain.
Also visit Piran for a less touristy experience.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank peelaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenoir City, Tennessee
Level 5 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 10, 2006

The first thing you will notice about Portoroz and the Place Hotel, are the people. They are some of the sweetest people you will ever meet and they genuinely want to hear what you have to say on any subject. The local food dishes are truly enjoyable as well as the very delightful local wines. Once you check into the Place and put your key in the door, be prepared to feel pampered. The view you have from your private balcony overlooking the bay will immedately take the stress from your soul. The pool and spa areas are pure enjoyment, and all of this before you even step back out onto the street in front of the Palace! Once on the street, the sights to see will have you dizzy but not frazzled. Just up the road a short distance is the very beautiful small fishing village of Piran,a sister city to Indianapolis Indiana,It is so small in fact, that the entrance to the village is a parking lot! You must go there for supper at sundown at least once while you are in Portorose. There are many nearby attractions for everyone's taste,including a large American type casino, a wounderfull beach, a dock where you can board an excursion boat to tour the bay. Nearby are golf courses, riding stables, some of the best caves in all of Europe, and during the summer months you can always find a nice pig roast or beach party somewhere in the area. If you can't enjoy yourself in the picturesque little country of Slovenia, you may as well go live inside a closet. This is one place you will definitely want to return to time and again, I promise.

Helpful?
18 Thank Turp4gold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Portoroz

Property: Grand Hotel Portoroz
Address: Obala 33, Portoroz 6320, Slovenia
Location: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Portoroz
#2 Family Hotel in Portoroz
#2 Spa Hotel in Portoroz
#2 Luxury Hotel in Portoroz
#3 Business Hotel in Portoroz
#4 Romantic Hotel in Portoroz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Portoroz 4*
Number of rooms: 198
Official Description (provided by the hotel):
Welcome to the 4-Star Superior hotel, located in the centre of Portoroz and immediate vicinity of the sea. It features renovated rooms that combine elegance, tradition of salt panning and the history of Piran, a prestigious private beach, the sunny terrace, top quality Mediterranean gastronomy and experienced staff with traditional Mediterranean hospitality. The hotel is directly connected with the Terme Portoroz that offers the most comprehensive spa, medical and wellness offer in Europe. ... more   less 
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Also Known As:
Portoroz Grand Hotel

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