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“How kind personnel can be !!!”

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Kempinski Palace Portoroz
Ranked #1 of 24 Hotels in Portoroz
Certificate of Excellence
Mechelen, Belgium
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“How kind personnel can be !!!”
Reviewed July 18, 2014

In het Nederlands gezegd: ik was echt wel fantastisch blij met de service. I was delighted. People worked in the hotel as if it wat their own. People were disciplined, OK, but they kept their own style. Staff was devoted to Kempinsky while staying who they are and serving us as a client in the best possible way. Especially Simona from the massage and Theresa from the Stradivaria rock concept struck us. But above all, Bori, from Hungaria, the most exciting waitress we ever met as a family, wat a real experience. How she managed to serve the intrest of the hotel, combine that with a personal touch towards the client (us) and stay authentic in the woman she is, enthousiastic about what she does and in te mean time customizing the service to the client: waw. She is representative to the feeling we (myself, my wife and my three children (22 , 19 and 16 years old) have of Kempinsky and the Slovenian way of treating customers: great. Thank you all.

Room Tip: Vertrouwen is mijns inziens een sleutelwoord. Maar een zicht op zee is lekker meegenomen.
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  • Stayed July 2014, traveled with family
    • Value
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Helpful?
1 Thank KarelVanButsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 14, 2014

the hotel is positioned by the beach > We were in the modern art and had a very sumptious "garden view" as there were no sea view rooms available at the time. The room and the public areas are excellent. tso problems: the promised WI FI in the room did not work and on a busy day our room was not made by 2 pm. They made it when we left for dinner. Breakfast was very generous and pleasant to eat out on the terrace. The staff are friendly and very helpful. We stayed there for 5 nights and enjoyed our syay immensely

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank sidrux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingatestone, United Kingdom
Level Contributor
176 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed July 10, 2014

We had a fabulous week at the Palace hotel. We were in the new section ,on the second floor with a large ,well equipped room facing the sea and overlooking the pool area and the Fleur de Sel restaurant. We ate in that restaurant twice and whilst they were the most expensive meals of our holiday,the food and service were faultless. We always took breakfast in the Chandelier room which is magnificent - lovely high ceilings ,stuccoed walls . You could imagine royal balls taking place there in the past ! Most people took breakfast on the Terrace, which ,whilst lovely, meant a long trek to the buffet. Having said that the breakfast selection was massive and of very high quality.
We did feel that a lot of space is underused -especially the Chandelier room. It should be the premier room of the hotel,not for a few people at breakfast. Reception staff were very helpful.
We particularly enjoyed taking pre dinner drinks n one of the balconies off the piano room on the mezzanine floor(facing the sea. )
I'm glad we chose this hotel which ticked all the right boxes

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank ALANJL55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level Contributor
122 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 8, 2014

The property and staff were amazing. The breakfasts were delicious. The views from our room great. The rooms were well spacious and well appointed. The bed linens were mediocre. Would definitely go back again.

Room Tip: definitely get an ocean view room on one one of the higher floors.
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  • Stayed June 2014, traveled as a couple
    • Value
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Helpful?
Thank travel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 8, 2014 via mobile

For birthday present i got to spend a weekend in Kempinski. We had a lovely room in the new side of the hotel. The rooms are very spacius and lovely decorated with an view to the Slovenian see. The weather was realy nice so we enjoyed every single minute in Portoroz. The breakfast choice was very big and the dining area is beautiful. Staff is nice and very helpful. For sure one of the best hotel in Portoroz.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Anatheprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourock
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 25, 2014

We had a week in the Kempinski and loved it! Now back to work, back home walking the dog in the rain, cooking my own food and making my own bed, I appreciate the luxury we enjoyed all the more.

The hotel consists of the original. sumptuously fitted out building with a new extension attached which contains the spa and pool as well as some upgraded rooms with large balconies and a restaurant with outdoor balcony.

We had a deluxe park view room, in the new part, which was huge with a wrap around balcony containing pots of scented jasmin. The bathroom was pretty spacious and the service was indeed impeccable with rooms serviced twice a day.

Breakfast was typical of what I've seen in 5 stars with the addition of Slovenian bubbly available with fresh strawberries which is a great way to start the day! The crystal room is beautiful. There was a private function when we were there and when we passed the chandeliers glittered and the glasswork shone like something you see in a movie.

We ate in the Sophia restaurant (twice) and we had a table set up on the lawn after a glass of champage in Bubbles. The whole experience was so special thanks to the excellent staff. The food in the hotel was easily the best we had over the week.

How can I last until my next visit?!!!!

Room Tip: Room 449 is on the rear corner which is quieter than the sea front. There's a view of the park...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kranj
Level Contributor
90 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 25, 2014

Stayed there for 3 nights past week.Hotel is managed excellent.It is truely the best Slovenian hotel, but there are still things to be corrected:
-at breakfast we got dry croissants,
-there were tree leafs in the pool at same place for all 3 days- also some dirt around the pool
-waitors at pool were slow as snails
-ordered freshly squeezed orange juice at poll and got some mixture little fresh and artificial one
-still missing hotel sea beach-
-last day some problems with bad room cleaning

Otherwise everthing else is perfect....All in all still 9 out of 10...
Please do smth. on things mentioned, I am coming back this year.

Room Tip: double room seaside
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  • Stayed June 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ales A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Palace Portoroz

Property: Kempinski Palace Portoroz
Address: Obala 45, Portoroz 6320, Slovenia
Phone Number:
Location: Slovenia > Slovenian Littoral Region > Portoroz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Portoroz
#1 Business Hotel in Portoroz
#1 Romantic Hotel in Portoroz
#1 Family Hotel in Portoroz
#1 Luxury Hotel in Portoroz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Palace Portoroz 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Kempinski Palace Portoroz Hotel Portoroz

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