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“Prepare yourself” 2 of 5 stars
Review of Emona Luxury Rooms

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Emona Luxury Rooms
Ranked #38 of 55 Ljubljana B&B and Inns
Siem Reap, Cambodia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Prepare yourself”
2 of 5 stars Reviewed June 10, 2014 via mobile

2 days befor arrival get an email requesting you pay before arrival. The online system doesn't work correctly, won't accept my paypal account and no other way to pay. Scared for two days that they would cancel my room. Arrive in a chaotic courtyard with no one to meet you. Schlep your luggage alone up 3 flights of stairs. No one to discuss the problem with the payment. Deposit luggage and go out for dinner. Receive a frantic text to meet someone at the hotel to properly check in. Abandon dinner and return to the scary courtyard at night. Whose courtyard is this anyway, full of laundry and dead plants....climb stairs again to find they cannot accept payment except through the online service which still won't accept my paypal and no other way to pay. Go out again and find an ATM to pay in cash. Nice room and good location, but everything else made this a miserable stay. Booking.com should explain all these steps in the ad. It is WORK to stay here.

Stayed June 2014, traveled with friends
Helpful?
5 Thank ellenem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmonaLR, Proprietario at Emona Luxury Rooms, responded to this review, June 13, 2014
Hello mrs Ellenem, as explained in the Booking.com page, our accommodation is at the second floor of an historic house and it is fully automated: works in the common areas works were communicated by Booking.com and by the email you mentioned.
The payment system is PayPal: the issues you got were not dependent on us. Furthermore, as soon as you sent us an email highlighting the issue we already communicated you the possibility to pay directly to our assistant at your arrival. Before your arrival our assistant tried to get in touch with you at least twice by phone, and then by text message to schedule to meet each other at 1 pm the day of your arrival. On the day of your arrival our assistant tried to reach you by phone call, by text message and by mail. Then, after getting no reply, our young assistant waited for your friend and you in front of Emona for a while. She also the one who brought up the luggage upstairs and at 7:00 PM, after exchanging email with you, she came to collect the money since the paypal link was not working properly.
We are really sorry about all the issues you faced but no one is really depending strictly on us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Emona Luxury Rooms

Property: Emona Luxury Rooms
Address: Mestni trg 11A, Ljubljana 1000, Slovenia
Phone Number:
Location: Slovenia > Upper Carniola Region > Ljubljana
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #38 of 55 B&Bs / Inns in Ljubljana
Price Range (Based on Average Rates): $
Number of rooms: 4
Reservation Options:
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