We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Two Hotels in One? Slightly Disappointing Stay, although...”
3 of 5 bubbles Review of Grand Hotel Union

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Grand Hotel Union
Ranked #5 of 30 Hotels in Ljubljana
Certificate of Excellence
Birch Bay, Washington
Level Contributor
200 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
“Two Hotels in One? Slightly Disappointing Stay, although...”
3 of 5 bubbles Reviewed April 7, 2013

The purpose of these comments is to highlight for others both the positive and negative aspects of our recent three-night stay. At the outset, it's only fair to note that we would certainly consider this property if returning to Ljubljana; however, it was definitely not quite the four-star experience for us that the hotel advertises.

Let's start with some obvious positives. What a great location this property affords! We walked from the train station here in an easy 7-8 minutes, pulling our roll-aboards behind us. The bus station is adjacent to the train station (and slightly closer to the hotel), so it was an easy walk there on the day we visited the Postojna Cave.

The hotel sits a short block away from plaza that opens on to the Triple Bridge and the Old Town in the opposite direction from the train and bus stations. The fact we were in Europe during an historically terrible stretch of weather made us appreciate the convenience of this location even more.

The employees were uniformly friendly and helpful from check-in onward, and always greeted us on our return to the hotel. One of them also printed out a Postojna bus schedule for us when we asked at the front desk for information. The restaurant personnel were friendly and helpful as well.

The property itself is clean and well maintained. What, then, could possibly detract from our experience?

Well, there's no question we got an excellent rate on the hotel's website for our three-night stay, and perhaps as a consequence we were assigned to one of the smallest rooms in the newer wing.

The room, praise be, had a window that one could open and even a teeny-tiny balcony (albeit not deep enough to actually stand on), a blessing for those among us who tend to find European hotel rooms in particular overly warm. It includes two bathrobes among the amenities, although they were stuffed into a low cupboard in the wardrobe and we didn't discover them until the second day of our stay. There is also a quite-formidable list of rules on the wall more appropriate for a youth hostel.

What's odd to us were the amenities the room did NOT include: a clock radio or any other clock, an ironing board (although it had one of those elaborate stand-alone pants-pressers in one corner that functioned half-decently), or any coffee/tea-making facilities or even a kettle. We were carrying bags of green tea but had neither a kettle nor cups in which to brew it, an omission we particularly regretted since my wife was suffering from an annoying cold and cough during this "100-year winter" in Europe.

Finally, our bathroom held a quite-decent shower but, alas, no tub. As a previous reviewer amusingly noted, the metal caps on the shampoo and other toiletry bottles should be gripped firmly and opened in advance before trying it with slippery hands in the shower. The soap provided is a tiny and dark little disc not much larger than prescription pills I've been required to swallow. The second day they provided a fresh disc but it was hard to get a grip on it, let alone soap one's self in the shower.

Finally, we didn't notice until we were in bed the first night that our duvet even when lying flat on the bed didn't completely stretch from one side to the other. Once we lay under it, we had to huddle together near the center to make sure we were both covered. This might sound very romantic but it was not optimal for a good night's sleep.

The next morning we explained the problem and the second duvet we requested was in place on the bed when we returned. Two single duvets on a bed are a common arrangement in European hotels, the employee did not seem at all surprised when we requested it, and I can't help but wonder if they are hoping to save on laundry or wear-and-tear by not handing out a second one unless asked. That was downright odd and did detract from our first night's sleep.

Somehow, when Her Majesty Queen Elizabeth II stayed here, as the in-house literature touts, I'm confident her room must have included two duvets on the bed, a teakettle so she could brew a cuppa, and an ironing board so she could press the Prince's shirts before dinner.

Speaking of dinner, our feelings are mixed about the admittedly generous breakfast buffet. The "breakfast room" wasn't crowded during our three visits, and the employees were quite attentive in bringing us what tasted suspiciously like instant coffee. After the first morning, we got our own double espressos at the Nescafé machine at one end of the room, still not ideal for two coffee lovers such as we are, but a step up from the standard brew.

The orange juice on tap regrettably tasted like Tang or some similar concoction, but maybe the instant coffee threw us off.

The rather copious spread includes yogurts, a variety of pastries and breads, cold meats (excellent smoked ham) and cheeses, and a number of hot dishes. As we found elsewhere in this part of Europe, grilled and cold vegetables are featured, although I noticed with a pang of childish regret the lack of any kind of potato.

A large sliced self-serve "omelet" was actually more of a frittata. One of three mornings an employee was on duty in the actual omelet station, but although I looked hopefully at her she didn't respond so I moved on.

In fairness, there is also a small menu on each table from which one can order custom-cooked eggs and a number of of other items which we don't exactly recall but we didn't avail ourselves of this. There were bottles of sparkling wine and champagne flutes available near the juices but we didn't try that either.

Our favorite breakfast item is described on the English sign as "pancakes" but were alternatively listed more accurately as the more elegant Palatschinken, the Austrian name of the thin crêpe popular in Central and Eastern Europe (and known as palačinka in Slovenian). When filled with some of the local cottage-like cheese and your choice of the marvelous jams available at the buffet (including one or two house-made varieties), that was a real find for us and the highlight of our breakfasts.

All in all, the experience for us amounted to a pleasant three-star stay. We basically got what we paid for so have no real complaints, other than to note that it wasn't the four-star experience advertised.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank No_Fixed_Address
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,477 reviews from our community

Traveler rating
    786
    539
    112
    29
    11
See reviews for
214
531
92
363
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vienna, Austria
Level Contributor
2 reviews
5 of 5 bubbles Reviewed April 3, 2013

We stayed at the Grand Union for the second time, with the first visit almost five years ago. We found the property much improved - it is now truly a "grand hotel". The location is ideal for exploring Ljubljana on foot, and there is a garage in the hotel if you come by car. We had a large room on the top floor of the executive wing with two queen beds, which was obviously newly refurbished.

The beds were somewhat on the hard side, even for my wife who finds most hotel beds too soft. I myself am not so sensitive to bed quality.

Breakfast was excellent, with a wide variety of foods for all tastes. We are likely to visit Ljubljana again, as we have family there and it's an attractive city, too, and will certainly stay at the Grand Union again.

Room Tip: We had a large room on the top floor of the executive wing, which was very satisfactory.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulM_Vienna_Austria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

A nice hotel for a business trip.
Very good location and very nice room.
Good point : we have a very good internet connection via Wifi !
swimming pool is a little bit small, but quiet and good
i'll come back for sure !

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDT26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City
Level Contributor
197 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

The rooms are good size and very clean and pretty well appointed. Staff is very nice if very busy. Excellent location for touring and eating and exploring generally. Suggestions: Stay on an upper floor to avoid ground noise (but note the pool and wellness center on floor 9 and I have no idea if that adds to traffic). The heat is really controlled by the hotel so you need to ask if you are too hot or cold (there is thermostat in room but they need to activate it and really it never seemed to respond to my touch....hotel staff nice about getting mechanical group to adjust heat). A little hall noise from doors shutting but hard to avoid in most hotels. The breakfast is huge - busy with people but really wide spread, including some gluten free items. Good internet and free. Good tv if you care (lots of english stations including TCM I noticed). Stayed in old section and were glad.

Room Tip: Higher floors would like avoid some street noise. Newer wings might be more off of street but I can...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IowaCityProf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed March 28, 2013

A lovely hotel with pretty rooms. The staff could not be more helpful and the bar is pleasant. Breakfast is excellent and the location in the centre of the city is perfect. I managed to leave a pair of glasses in my room and they mailed them back to me in the UK without charge. Cannot fault the service and will be back on my next return to Slovenia.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMT_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lund, Sweden
Level Contributor
153 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

everything was perfect; the location in the absolute city center, the beautiful rooms, the restaurants, the excellent food.The hotel was built 1905 in art nouveau style, very charming. Very friendly staff. Good internet connections. It´s a grand hotel with an amazing history. Many leaders of the world have been accommodated in this hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gullabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
494 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

I have been fortunate to stay in this Grand hotel over the past 20 years and during that time it has evolved from Tito's influence through to present day, the transformation has been good,attentive staff high standards and world class settings, this hotel has seen and accommodated world leaders in some ways it is understated, but if you want to enjoy some of this wonderful countries history then this is a great setting and centre to explore Ljubljana.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seayeaitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ljubljana hotels
0.3 mi away
Hotel Cubo
Hotel Cubo
#1 of 30 in Ljubljana
5.0 of 5 bubbles 983 reviews
0.1 mi away
Grand Hotel Union Business
Grand Hotel Union Business
#6 of 30 in Ljubljana
4.0 of 5 bubbles 602 reviews
0.1 mi away
City Hotel Ljubljana
City Hotel Ljubljana
#11 of 30 in Ljubljana
4.0 of 5 bubbles 1,250 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
BEST WESTERN Premier Hotel Slon
2.4 mi away
Radisson Blu Plaza Hotel Ljubljana
0.5 mi away
Adora Hotel
Adora Hotel
#3 of 30 in Ljubljana
4.5 of 5 bubbles 467 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Union? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Union

Property: Grand Hotel Union
Address: Mikloshicheva cesta 1, Ljubljana 1000, Slovenia
Phone Number:
Location: Slovenia > Upper Carniola Region > Ljubljana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ljubljana
#4 Romantic Hotel in Ljubljana
#4 Luxury Hotel in Ljubljana
#4 Business Hotel in Ljubljana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Union 4*
Number of rooms: 194
Official Description (provided by the hotel):
The first class hotel in Ljubljana, boasting a premier location in the city centre, offering most spacious & comfortable rooms, excellent complimentary buffet breakfast, free internet, secured parking garage, business centre...Located on the door step of the Old Town and less than 30 minutes from the international airport, Grand hotel Union Executive has got city's top location for business & leisure travellers. It is also the address of royal visits, presidential delegations, and major Ljubljana's events and has more than 100 years long tradition of friendly and professional service.All rooms (25-35m2) and suites (45-140m2) are air-conditioned and have bathroom with bathtub or shower, large LCD screen, phone, mini bar, safe, trouser press, hairdryer and free of charge internet access. The hotel provides 20 multi-functional conference rooms with capacity up to 800 participants, a top-floor indoor swimming pool, a sauna and fitness area. Culinary delights are served in the renovated restaurant and bar Atelje or in the quiet shady garden in the summer. The hotel also has a cosy lobby bar and a popular coffee place - Grand Cafe, exchange office, a newspaper and souvenir shop, a fashion boutique, a jeweller and a hairdresser. Enjoy the stay in one of the most beautiful and elegant hotels in the region. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Hotwire, Travelocity, Orbitz, Cancelon, TripOnline SA and HotelQuickly so you can book your Grand Hotel Union reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Ljubljana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing