Tokyo Picnic was one of the more innovative gourmet interventions in Ljubljana city centre, offering a refreshing selection of burgers and noodles, as well as entrées.
When I visited after some time a couple of weeks ago, it was, to put it mildly, a disaster. Not the food, or the beer. But the staff.
It seems the owners have recently decided they need to find a way how to underpay their staff.
And it seems they have decided to employ (if the staff is actually legally employed) people from southeastern Europe, whom are likely to take any job they can get, after they arrive to Ljubljana.
The staff is painfully under-trained, the waiter came 3-times in 5-minutes, asking what we want to order, and each time we politely asked for a couple of more minutes.
Moreover, the staff is disinterested and visibly worn out.
I cannot find another explanation other than the management deliberatly strived to bring their staff to reactualize the once famous Yugoslav proverb: "they cannot pay me as little as little work I can do".
This is truly appalling and insulting for me as a guest.
I like to be served properly, and I also like to see that the staff is well-paid and enjoying their often extremely demanding work.
I must reiterate, this is in no way to criticize the staff: if they were properly paid and properly trained, this would not have happened.
This is a criticism of the management/owners who have clearly been left with little awareness of what makes a great restaurant alive in the long run.
If you lose site of what contribution to your success your staff is, you should consider other business (although I doubt such approach has any lasting chance anywhere).
Truly, truly disappointing.
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