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“Very special weekend”

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Antiq Palace Hotel & Spa
Ranked #21 of 31 Hotels in Ljubljana
Certificate of Excellence
Milan, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very special weekend”
Reviewed March 5, 2013

We stayed in this Superb hotel in March and I wanted to echo the sentiments expressed by other reviewers . This is a wonderful place to stay , the staff are excellent , location extremely convenient and price just right . We loved our weekend at Antiq Palace and can't wait to come back again!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jolina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
London, UK
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 25, 2013

This is a really very good hotel, in an excellent location in the heart of Ljubljana. For only £100 per night, we had an immaculately decorated and sparklingly clean 4 room apartment - jacuzzi bath, comfortable bed with beautiful linen, free Wifi and satellite TV. Reception staff were very helpful, particularly in sorting out a taxi to Trieste for us. Small but very high tech gym gave us a good work out. We had absolutely no problems at all finding the hotel - just follow their instructions. And while breakfast is excellent, just be aware that it is a cold buffet with no cooked options.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beansbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dordogne
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 24, 2013

This hotel is everything that other reviewers have already mentioned. Both the good and the bad.Without doubt the hotel is extraordinary in one respect - the WOW factor. Huge suites of rooms which for many of us is a new and exciting experience, the closest we'll ever get to a palace life-style.The staff are very friendly and helpful and the breakfast looks amazing. You get a insight into a different world as you marvel at the scale and opulence of the rooms and the flower filled lobby and sitting areas. All brilliant.
However, and this is the MISS part. We were a family party of 7, in 4 rooms and for 5 nights and the longer we stayed the sadder and more frustrated we became. Why? because this hotel has the potential to be so much better than it is. For any experienced traveler the signs of lack of investment and lax management are obvious.The space has come at a price. Probably there just aren't enough rooms ( 16 ) to generate the revenue necessary to maintain the building. It seems churlish to list the endless irritations but it could all be put right so easily if anyone was interested in doing so. We never saw any management staff, the only visible staff are students and cleaners.
Breakfast looks good but this hotel has no central cooking facilities and therefore everything is brought in and cold. More like cocktail food than a hearty breakfast. The fruit juice machine was hard to work and dripped all over the table it was standing on ( why no drip tray? ); it sometimes took 20 minutes to get a coffee ( one server and a very inadequate coffee machine), In room no 2 the broken window mentioned by a reviewer some months back has still not been repaired (not just cracked but actually no window pane! ) but a vital fact is that this room adjoins a music school. There is no escaping the sound of music practice and it is Impossible to concentrate while reading or computing. Incidentally, the toilet is placed right in front of the clear glass bathroom door so there is no privacy when the toilet is in use. In room 3 one of the beds was impossibly lumpy ( why when the others were perfect? ) in room 12 there is only intermittent hot water. The person on duty admitted they knew there wasn't enough hot water for a shower ( but it is given to guests nevertheless )... .
The list could go on and on, a series of small irritants that meant after 5 days we were not sorry to leave.In sum, this hotel needs to bring in a supermanager to get it back on track but saying that, who knows - the prices might then double and those of us who can't afford a 5 star hotel wouldn't get a glimpse of luxury. We would recommend this hotel for one or two nights for the experience, but then go somewhere else for attention to detail.

Room Tip: All rooms are amazingly furnished but avoid no 2 because of the constant music and the ground floor...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank hmlacheze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntiqPalace, Manager at Antiq Palace Hotel & Spa, responded to this review, November 11, 2013
Dear Valued Guest,

Thank you for taking your time to review your experience of the Antiq Palace. We value your opinion greatly and will use your constructive remarks to further improve the level of our services. We would like to thank you for your kind appraisal of the friendliness of our staff as well as the unique design and ambience of the Antiq Palace, which dates to early 16th century and enjoys a convenient and premium location in the heart of the Old Town centre of Ljubljana.

One of the unique aspects of the location of the Antiq Palace is its proximity to the neighbouring Music Academy, which not only gives the building a feeling of warmth but also is considered as an “attraction” by number of our guests, who enjoy the notes of the classical music echoing on the internal courtyards and the corridors of the Antiq Palace. We however understand that this is a pure matter of preference and hence for the guests, who prefer a quieter atmosphere Antiq Palace offers a number of suites which are situated either on the top floor or facing the Vegova street, which are exempt from the music sounds. We apologise sincerely for not being able to recognise your concern about this matter, which could have given us an opportunity to find a suitable and comfortable solution for your stay.

We have taken all of your remarks regarding the technical aspects of the suites into consideration and have made several improvements to the quality of finishing, tiling as well as the water heating in the bathroom areas. Furthermore several improvements were made on the matter of regular maintenance checks as well as staff’s efficiency and prompt reaction to resolving any possible inconvenience caused due to a temporary maintenance malfunction.

We sincerely regret to hear that the breakfast service and variety did not meet your expectations and the longer waiting times caused an inconvenience. Please be kindly advised that we have made several improvements to our Breakfast service such constant availability of refreshments as well as additional coffee machine, which operates on a self-service basis and ensures that a waiting time is cut to a minimum. For our guest who prefer their hot beverages freshly made we continue to prepare fresh coffee with a genuine coffee machine and using carefully selected and finest blends of coffee beans.

We regret sincerely for not being able to recognise your dissatisfaction with certain aspects and details at the time of your stay at the Antiq Palace, which could have possibly given us an opportunity to turn your experience around. Should such opportunity become available to us we kindly ask you to contact us at a time convenient for you to discuss the ways in which we can make your next stay relaxing and enjoyable.

Yours sincerely,
Antiq Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alresford, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 23, 2013

From the moment you walk through the grand wooden doors and see the candles lighting the way up to reception, you know you are going to be staying somewhere special.
The building is beautiful, the rooms are something else, the breakfast is fantastic, and the staff are incredibly helpful.
We originally had room 14 allocated for our party of 2 adults and 2 kids, but were upgraded to suite 3, which was huge: 2 large bedrooms, dining room, very large sitting room, kitchen and bathroom (with jacuzzi bath and separate massage shower). The beds are so comfortable! I won't repeat what other reviewers have said, other than it is such a pleasurable expereince to stay here.
We also booked the spa area (which you get exclusively to yourself) with the jacuzzi and 3 saunas, although the Turkish one wasn't working at the time. Kids loved it - candle lit, water left out for you, relaxing music playing, plenty of towels.
Breakfast is also very special - laid out perfectly and delicious food. You just have to go there.
We only stayed for 1 night on our way back from a ski trip in Slovenia, but even so, we were there long enough to totally relax and enjoy the ambience. Throughout the stay, the staff could not have been more helpful, which is sometimes hard to find in hotels these days.
Location is really good for the old town (note other review comments about being hard to find. We were lucky enough to have a local with us who just took us there).

Room Tip: Suite 3 is huge and very good. However, light sleepers would struggle in this room as it is on the...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2013

I came onto this site to give a fantastic review but found that Ruth T had already done it better than I could.
I am the father,half of the "my parents" referred to in her review.

It honestly is that good.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 3, 2013

We have travelled to Ljubjana many times and never seen or heard of this hotel but a chance find online has lead to an amazing find! We will never stay anywhere else again.
Despite booking just a standard 2 rooms for my parents and my partner we were shown to our rooms and were unsure we had the right allocation. We were paying little more than a travelodge cost in the UK and were shown to our suites which were unbelievable in size.
My 'room' consisted of a grangd entrance hall complete with a bar, leading to a very large bedroom which was the biggest room I have ever stayed in. We had a spa shower bathroom which was great.
My parents room had 4 rooms with dining room, sitting room and large bedroom. The breakfast was well worth the cost with champagne and cavier if you wished. Beautiful decor all round and greatn staff.
I would recommend this for any traveller but please dont tell anyone.... I think this is one of Slovenia's best kept secrets

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Copenhagen, Denmark
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 31, 2013

It's something very special, to stay in an historic palace, with decor and furnishings to match the period. The location is excellent and the staff were very helpful. The public rooms were also very beautiful.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShirleyVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Antiq Palace Hotel & Spa

Property: Antiq Palace Hotel & Spa
Address: Gosposka ulica 10, Ljubljana 1000, Slovenia
Location: Slovenia > Upper Carniola Region > Ljubljana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#8 Business Hotel in Ljubljana
#13 Luxury Hotel in Ljubljana
#15 Romantic Hotel in Ljubljana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Antiq Palace Hotel & Spa 4*
Number of rooms: 19
Official Description (provided by the hotel):
The exclusive Antiq Palace Hotel & Spa, a member of the Small Luxury Hotels of the World, is one of the most recent and equally most unique additions to Ljubljana's accommodation offering. This 16th century former noble residence enjoys the premium location in the heart of Ljubljana's historic town centre and is the ideal choice for families as well as business and leisure guests looking for a unique and relaxing experience. Antiq Palace Hotel & Spa boosts 19 suites and residential apartments, 3 unique conference & banqueting suites, executive business centre, luxury day spa, leisure facilities, two bars and courtyards as well as several relaxation areas by the open fire - all in the heart of the historic town centre and just a stone-throw away from the business district. ... more   less 
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Also Known As:
Antiq Palace Hotel Ljubljana
Antiq Palace Hotel And Spa

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