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“Lost their compass?”
Review of Hotel Kompas

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Hotel Kompas
Ranked #6 of 17 Hotels in Kranjska Gora
Reviewed September 2, 2013

Room is comfortable, nice furniture, bathroom has a tub. Well, however there were ants around mini-bar/TV desk - not many, in fact when I trown away one, another one appeared, I never saw more than one at a time - in the end, I counted them 8 in first day! Balcony is "shared" with people next door - bordered with few shacks - I didn't like that very much. I like privacy when I wander around in my underpants. Free wi-fi - my experience was like this - there are 3 access points to connect to. Two are called by hotel, the third one is called guest. I couldn't connect to first two, I had connecting and disconnecting IP message in loop. The guest one has weak signal and it works only at certain parts of the room - in general, not at the desks where you could put laptop. You have to confirm connection and it last until you disconnect, then you have to repeat the process. At the end of day, the ones with stronger signal started to work suddenly, I could connect to them -and they worked fine the rest of the time.
The air-refresher (or whatever it's called in english) controlled by switch in bathroom when it was turned on, emitted smelly odour, so it was better turned off. When I took a bath in tub (not shower - a bath), the whole floor in the bathroom was wet - thus the smell. So my guess is that since I booked the room as a part of discount on booking.com, that they have a few rooms that stay unvisited and hotel lowers their price to sold them. The other side of coin are ants and clogged pipes - since no one was obviously in the room for a quite some time. Showering went fine ie. the floor didn't get inundated by sheer showering.
About pricing -
When you book a room, they charge immediately the whole amount from the credit card, probably so people won't run away :D I won't be coming back here. I don't know how could they have 4 stars and won gold award for 2012 - based on what? At the last day you get questionnaire laying on the bed, about your stay.
Hidden charge (as with all hotels in Slovenia) are 3 euro - to be exact, touris tax is €2.02 and insurance is €0.98.
It wouldn't be fair to give lower rating than 3 - the breakfast was the best I ever had in any hotel until now. In general, rooms are Ok, they are clean, and they are cleaned ok (I don't count harmless insects in this :D )
And, oh, the old geezers that praise this hotel - it is probably because there is a porn channel (channel 13 as I remember, "XXL"). :D

  • Stayed: August 2013, traveled solo
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1  Thank motti77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHKG, Marketing at Hotel Kompas, responded to this reviewResponded October 14, 2013

Dear Mr. Motti77,

we would like to thank you for your email regarding your stay with us.

We understand this might be a difficult situation for you as your expectations were not fully met. As soon as we heard about the unfortunate event, we of course contacted our resident manager, Mrs. Rajlič and we carefully examined what has happened. Do accept our apologies regarding inconveniences you have experienced, we can assure you your feedback was taken into account as we strongly believe that only turning attention to guests needs will help us improve and be the best at what we do. We will make sure that there will be no second time, as our customers opinion is very important to us.

We here-by invite you to re-visit our hotels, giving us the chance to prove we are a highly respectable hotel, with a prime goal of a happy customer.

We hope to see you again the future and wish you the very best.

Kind regards,

Maša, Hit Holidays team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (218)
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73 - 79 of 218 reviews

Reviewed August 5, 2013

We (my wife, my 3 and a half month old daughter and myself) spent 4 lovely days at the hotel Kompas. The location is great, just a couple of minutes away from the centre of Kranjska Gora. The facility is modern. Rooms are clean with a balcony to relax on. Staff was professional and polite and we felt like at home.

The food was very good and there was plenty of choices for breakfast and for dinner (buffet).

The only negative that we can think off were the mattresses that were too soft and we had our backs hurting after a night sleep.

We definitely recommend.

  • Stayed: August 2013, traveled with family
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3  Thank dabendji2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We had 10 days at Hotel Kompass and throughly enjoyed our stay. The room was compact and spotless my only gripe was no air-conditioning (temperatures most days were 30 degrees) so we had to leave doors open!
The staff were very helpful and friendly and the food was acceptable I did get a bit fed up with breakfast after a few days but could always manage to find something to eat. The location of Kranjska Gora is stunning beautiful walks all around and good access to places nearby on the public transport. All in all a wonderful holiday.

Room Tip: Choose one with a balcony
  • Stayed: June 2013, traveled as a couple
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3  Thank Maddy672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

My wife and I have just returned to UK after a week at the Kompas Hotel. Our room was clean and comfortable and a decent size. We found all the staff cheerful and always prepared to give help and advice.The down side with the room was that it had no air conditioning and so we slept with our balcony door open,which was ok until 5 am when suppliers wagons started arriving,as our balcony was above the loading bay. Our biggest disappointment was with the food which was all buffet style. Generally everything was overcooked.Meat dishes were lumps of gristly meat submerged in thick gravy or sauce. Vegetables seemed to be of the tinned variety and pasta was stodgy. We have eaten buffet food in lots of hotels and from our experience this was some of the worst. Having said that, I wouldn't rule out staying at the Kompas as the positives outweighed the negatives and we enjoyed our week even though we had five days of wet weather,.Kranjska Gora is great for anyone who enjoys walking and Alpine scenery.

  • Stayed: May 2013, traveled as a couple
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3  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013 via mobile

stayed 1 week feb 2013 with my husband. We re in our late 20s and it was our first snowy holiday. We flew into salzburg so had a 3hr transfer which was a pain but the scenery is amazing on route. Hotel is clean and has everything you need. The location is good for slopes and village really easy access to everything. We didnt prebook anything as we wanted to wait and see what we fancied doing day by day. We hired skis and snowboards from intersport at the bottom of the slope you get discount if youre staying at the kompas prices around 15 half day 28 full day skis or snowboard both with boots and can return til 10pm. Lift passes available at the slopes at 30 full day. The hotel is very warm so take some cool clothing for when you are in the room or at dinner. We had our big window open whenever possible. Food at hotel was better than expected we were half board and had dinner at the hotel every night there was always something good. Only small issue was the lack of manners from hotel staff. Not a big deal just noticable. Our room had a stunning view of the mountains and the village is beautiful. We did two afternoon trips to the capital City and Lake Bled. Dont miss Bled it's not too far and really Lovely to See. was busy due to it being half term Locally. Lovely place and good value hotel.

  • Stayed: February 2013
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4  Thank Jessie28Northampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

Stayed in Hotel Kompas for Feb half term, it was our first family ski holiday and was a great choice.

The hotel is in a great location for both ski-ing (just over the road) and the village. Had a family room which was basic but large and comfy with a very good shower. Would recommend taking a kettle & tea bags as we would have appreciated a hot drink in the room whilst relaxing after ski-ing. There's a mini bar in the room which we used to store drinks bought at the local supermarket (where prices are very reasonable 1euro for a bottle of beer).

Used the leisure facilities to relax, pool was perfect temperature for a swim and was never busy.

The only disappointment was the food, breakfast was the usual buffet and adequate. The evening meals were again buffet style, we are not a fussy family but found the food rather bland and unimaginative.

Drinks in the hotel are more than in the local bars but are still reasonable (comparble with uk prices).

We all used Inter Sport for ski lessons (see seperate review). The area is perfect for family ski-ing, beginners and intermediates. To say it was half term it was not busy with only on occassion having to queue a few mins for a lift. Night ski-ing is available on a couple of slopes every night except mon which we thoroughly enjoyed. There is an ice rink adjacent to the hotel which is reasonably priced (3euros adult, 2euros child). The area is catering for family holiday's so there is little nightlife, just what we wanted after a day's ski-ing.

Eating out is cheap with portion sizing being large, you must try the Slovenia pizza's.

We were travelling with Crystal and thought the kids (8 & 6) would enjoy the dog sledging, however although it was enjoyable it lasted no more than 10mins, as it cost 130euros we were left feeling ripped off.

We all enjoyed Kransjka Gora and it's ski-ing environment being quiet in comparison to the more popular ski resorts that we intend to return here next year.

Room Tip: Bring a kettle.
  • Stayed: February 2013, traveled with family
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5  Thank i_buckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Stayed here as a party of 6, 2 of us having booked separatly however we still managed to be sat together during all meals which was good.

Hotel generally was very good, not even a minute walk from the first slopes, swimming pool, great views.

We booked 2 days later than the others we travelled with and had to pay a little more as the holiday price increased. We were on the second floor and the others on the first and the room we stayed in was slightly bigger with a balcony and a larger bed, also a bath. There was a mini bar in the room however quite expensive so we did not use - also the fridge was not cold. The rooms were very clean and cleaners friendly, very powerful shower but quite tempromental when it came to switching from warm to boiling hot to freezing.

Food was good, I am quite a fussy eater. Generally a different pasta and soup every night with a large range of meats and cheeses. Lots of typical 'all inclusive' desserts and fresh fruit. Although we were half board, we did think we could at least get a glass of water with our meal but this was not allowed and drinks were very expensive in the hotel. A 500ml bottle of water as 2euro 20 when the same brand of water was 50 cent in the supermarket for a 1.5 litre! We had to then pay for bottled tap water each night otherwise we would have gone thirsty.

The hotel in itself was good, the only gripe we had was the heat. Everywhere was just too hot within the hotel, we slept with the door to our balcony open every night and it was -15 outside.
I would definitly stay here again, and would also reccommend the hotel.

Just to add, the reception is not very ambient to drink in, try Vopa bar. Also if you're stuck for lunch the pizza place 'bor' is very good. 5 euro for a large pizza which is cheaper than the burgers etc on the slopes.

  • Stayed: January 2013, traveled with friends
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3  Thank led92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kompas

Address: Borovshka cesta 100, Kranjska Gora 4280, Slovenia
Location: Slovenia > Upper Carniola Region > Kranjska Gora
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Kranjska Gora
Price Range: $110 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kompas 4*
Number of rooms: 154
Official Description (provided by the hotel):
The largest hotel in Kranjska Gora lies just off the village centre and right at the foot of the ski slopes, surrounded by a vast hotel garden and green meadows. In addition to the accommodation facilities, this hotel is praised for its rich culinary offer and the possibility of relaxing in the wellness centre, while its meetings and events offer allows the organisation of various events. The hotel offers 149 comfortable, modern-style rooms of various sizes and 5 suites. All rooms are equipped with cable TV, direct phone line, safe deposit box, bathing tub with shower and hair-dryer. ... more   less 
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Also Known As:
Kompas Hotel Kranjska Gora

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