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“Excellent- except the wifi”

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Hilton Warsaw Hotel & Convention Centre
Ranked #10 of 129 Hotels in Warsaw
Certificate of Excellence
Reviewed June 21, 2013

Stayed three nights in June, found the hotel to be very welcoming and exactly what we expected. Rooms decent and well-maintained, staff very friendly, good connectivity, excellent pool, good value for money.

I recommend it, with one major caveat- the free public space wifi is a farce. It's time-limited with a mandatory sign-in and has bad speeds and connectivity. It really made me feel like the hotel was trying to drive me to purchase in-room, when I just needed occasional wifi for pulling up travel info and addresses on my phone before heading out. It marred the experience a little, and made me feel like I was being slightly chiseled.

The casino next door is very downmarket and I'd avoid it.

  • Stayed: June 2013, traveled as a couple
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Thank elvisgrimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 25, 2013

Dear Guest,

Thank you very much for choosing the Hilton Warsaw for your recent stay and for posting your review.

I was pleased to read you found the hotel enjoyable in so many aspects, from rooms and guest service to fitness facilities.

It concerned me to see that your experience was somewhat marred when using the complimentary wifi in public areas. I assure you that we strive to provide the best and most “hassle-free” experience for our Guests in all aspects and I am sorry if we failed to achieve this goal in your case. My apologies for any inconvenience caused.

Once again many thanks for your feedback and we look forward to welcoming you back to the Hilton Warsaw Hotel & Convention Centre soon.

Kindest regards,
Erwin Verhoog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,002 - 1,008 of 2,236 reviews

Reviewed June 17, 2013

There was a leak in our a/c unit in the ceiling but the hotel staff was amazing in how they handled the situation. We were upgraded to a 2 room suite immediately. I would definitely stay at this Hilton hotel again in the future!!!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Country38351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 25, 2013

Dear Guest,

Thank you for your recent stay at the Hilton Warsaw Hotel & Convention Centre and for taking the time to share your feedback of our hotel.

The water leakage issue was indeed very unfortunate and we are sorry for the inconvenience it has caused you. At the same time, however, it was good to hear that you were satisfied with how our Team managed to deal with this challenging situation. We were pleased to see you enjoyed your overall stay with us and I have taken the liberty to share your positive evaluation of the hotel with our Team.

Once again, many thanks for your feedback and we very much look forward to welcoming you back to the Hilton Warsaw Hotel & Convention Centre on any future occasions.

Kindest regards,
Erwin Verhoog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

We have stayed 3 nights in Hilton during april. Our expectations from this mark were fulfilled in almost all areas. Reception staff welcomed us nicely, our room was spacious with clean bathroom with a bathtub and also a shower cabin...the view over warsaw is gorgeous. We liked the soft bed, good equipped business center (with working wifi all the time) and fantastic Holmes Place Spa which we could use free of charge...25m long / 4 lanes, sauna, fitness. We could not get enough :)

Despite these facts there are 2 things that we evaluate poorly: 1) no music channel in TV, 2) musty air due to airconditioning & no possibility to open a window. Unfortunately just the 1st thing can be changed.

Overall it was a memorable stay.

  • Stayed: April 2013, traveled with friends
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6  Thank rbbrno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 25, 2013

Dear Reviewer,

Many thanks for your positive feedback, which is much appreciated. I was pleased to read, that you enjoyed your stay with us and I do hope to welcome you back during your next visit to Warsaw.

Kind regards,

Erwin Verhoog
General Manager

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Reviewed June 16, 2013

We've lost 30 minuts for check in and 30 minuts for check out. The rooms was clean and high standard, the location near to the old city, the food ok and the service friendly. Generally I recomend this hotell but next time I'll choose another.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Marcin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 25, 2013

Dear Guest,

Thank you for having stayed at the Hilton Warsaw Hotel & Convention Centre and for taking the time to comment on our services and products. This feedback is critically important to us in our ambition to become better, each single day.

I was pleased to see that you considered our rooms clean and up to a high standard, our service- friendly and you enjoyed our culinary offer.

My apologies for the unsatisfactory check-in and check-out experience and for any inconvenience caused. I have followed up with the relevant Team Members to investigate the situation in detail and improve where necessary.

Once again many thanks for your feedback and we still hope to have a chance to welcome you back in the future and to impress you with impeccable service on that occasion.

Kindest regards,
Erwin Verhoog
General Manager

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Reviewed June 14, 2013

Stayed here twice in the last 9 months, didn’t post a review first time.

This time 3 nights over Bank Holiday weekend. We were upgraded and got lounge access so had a good breakfast there every day and popped in occasionally for drinks etc.

Not a lot near here restaurant wise but alternatives if you look hard enough or ask in walking distance.

Spacious room with excellent bathroom. Didn’t like pillows and should have asked to change them . Never a great sleeper when away from home, often to do with temperature ideally like an open window, not uncommon that you cant do that…

Taxis plentiful and cheap. Tram nearby 3 stops to central station.

Would stay again subject to price.

  • Stayed: May 2013, traveled as a couple
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Thank BasilsTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 21, 2013

Dear Guest,
Many thanks for being our return Guest and for taking the time to share your observations on all the above points.
Great to hear you enjoyed our Executive Lounge as well as the size of the room and bathroom. With regards to the type of pillows, please indeed do let our Team know your preference, as we have multiple options for our Guests to choose from.
We trust we will have the pleasure to have you as our Guest again, hopefully in not too distant future.
With warm regards,
Erwin Verhoog
General Manager

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Reviewed June 14, 2013

Stayed there for two nights for a business trip. The staff is friendly and helpful. The executive room is very good, has a great bathroom, the TV has a good amount of channels, and there is a decent wifi connection throughout the hotel. The breakfast was excellent, the dinner was very good. Prices are on par with other hotels in this class.

The hotel is located outside of the city centre, a half hour walk to downtown.

Room Tip: The first room on each floor is situated directly next to the elevators. Possible that you will hear...
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  • Stayed: June 2013, traveled on business
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Thank Gerbert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 21, 2013

Dear Guest,

Very happy to hear we could accommodate you while you were on business in Warsaw.

It is good to know you valued our Executive Rooms with all their facilities and you enjoyed the breakfast and dinner experience at our Meza restaurant.

We look forward to welcoming you back to the Hilton Warsaw in the future.

With best regards,

Erwin Verhoog
General Manager

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Reviewed June 13, 2013

We was there for weekend.Very nice hotel. Rooms ( especialy 22 floor and up ) are excellent. At 26th floor is snall restaurant with free drinks ( after 18.00 ) and snacks - You can spend there nice time indeed. One thing is wrong - parking for client - You must pay extra 100 PLN !!! It is not a good solution.

Room Tip: Try to take room 22 floor and up
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  • Stayed: June 2013, traveled with family
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Thank Krzysiek_3_3_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Warsaw_Hotel, General Manager at Hilton Warsaw Hotel & Convention Centre, responded to this reviewResponded June 21, 2013

Dear Guest,

We were delighted to read you enjoyed your weekend with us! Your compliments regarding our rooms and Executive Lounge are much appreciated.

With regards to the parking, please be advised that the parking facilities are operated by an independent company and we have limited influence over their rates. However, as we have our Guests' best interest at heart, we are continuously monitoring parking charges on the market to ensure that the rates offered to our Guests remain competitive.

Once again, many thanks & kindest regards,
Erwin Verhoog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Warsaw Hotel & Convention Centre

Address: ul. Grzybowska 63, Warsaw 00-844, Poland
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Warsaw
#4 Spa Hotel in Warsaw
#8 Business Hotel in Warsaw
#10 Luxury Hotel in Warsaw
#12 Romantic Hotel in Warsaw
Price Range: $100 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Warsaw Hotel & Convention Centre 4*
Number of rooms: 314
Official Description (provided by the hotel):
Central to every major local attraction, Hilton Warsaw is the city's most modern hotel with distinctive contemporary styling. Experience the latest in comfort and convenience, impressive city views from every guest room and wonderful health and fitness facilities to help you relax. ... more   less 
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Also Known As:
Hilton International Warsaw
Hilton Warsaw
Warsaw Hilton

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