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“Excellent service!”
Review of The Westin Warsaw

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The Westin Warsaw
Ranked #11 of 123 Hotels in Warsaw
Certificate of Excellence
Manchester, United Kingdom
1 review
“Excellent service!”
Reviewed June 8, 2013

Driving up towards the Westin, it's hard not to be impressed. The lobby is beautiful, not to mention spotlessly clean. The staff are fantastic, no matter what time you check in (past 1am in our case). We were giving a room on the 16th floor, with incredible views. The rooms themselves are fantastic, we couldn't have asked for more. As my boyfriend and I are traveling Europe we didn't want to spend a great deal on hotels, however we got this as a treat to ourselves at a more than reasonable price.
Located just a short walk from the main train station, it's easy to get around.

Room Tip: Ask for a room on a high floor!
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank laurenmorris_94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 17, 2013
Hi Laureenmorris,
Thank you very much for all your positive comments and feedback and we are thrilled that you and your boyfriend experienced a highlight during your Europe tour here at The Westin Warsaw. As our focus is definitely on personalised services it seems we exceeded expectations and my team managed well to serve you.
Hope to see you again in Warsaw and be well
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,155 reviews from our community

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Rating summary
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (298)
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English first
Los Angeles, CA
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 8, 2013

This is an EXCELLENT quality hotel in an excellent location. The rooms were outstanding with every comfort one could want. The high point was the quality of the breakfast. Service by the staff was outstanding and they acted like they really cared. I wish all hotels would follow their example.

  • Stayed May 2013, traveled solo
    • Value
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Helpful?
Thank Jeff_From_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 17, 2013
Dear Jeff,
EXCELLENT feedback and review. Million thanks and the entire team of The Westin Warsaw send you best regards.
Many thanks for taking the time to post this wonderful compliments.
Be well and greeting to LA.
Stephan Sieberg
General Manager
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Reisdorf, Diekirch, Luxembourg
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2013

A twenty minutes walk to the old town center. Business Hotel in the heart of Warsaw's economic center. Very good services at the Hotel. Friendly staff, rooms a very spacious an clean. The only thing I regret is no free WIFI, a must for a 5 Star Hotel in a metropole like Warsaw. But overall, it is an Hotel to recommend.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 17, 2013
Dear Alain M,
With great pleasure I shared your review and comments with my team and we are glad that you enjoyed your stay and that you were very satisfied especially with our services.
Thank you so much for this feedback and we hope you will have the chance again to stay at our property.
Looking forward to welcome you again.
Stephan Sieberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 6, 2013

Everything about my stay at the Westin Warsaw was excellent. From the moment I checked in (4 hours early) and throughout my stay, I was impressed by the Westin Warsaw. The rooms are small but nice, and well appointed, the location is very convenient and central, the gym/spa is good for a hotel gym and I was given free access. The restaurant isn't anything special so I preferred to eat out, but breakfast was always good, and the room service is impeccable. I would definitely come back.

Room Tip: Ask for a higher floor to get better views of the city, preferably facing the culture palace.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank MaxOfArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 17, 2013
Dear MaxOfArabia,
Just being back from a business trip, I do not want to miss this opportunity to say Thank You for this very positive review and we are glad that you decided already to come back.
I will definitely pass on your comments to my F&B team and we hope you will try our Fusion cuisine next time you are in Warsaw.
Best regards
Stephan Sieberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 5, 2013

Great hotel,superb rooms,excellent location and the best breakfest ever!The only complain is that you have to pay for internet if you want in your room and it is expensive...in the lobby is free...Other then that all is really good...

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank mjj02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 6, 2013
Dear Michaeldance,
A very on the spot feedback and we all would like to say Thank You for this high rating.
We are convinced we have created the right ambience and exceeded expectations.
See you again at The westin Warsaw and be well
Stephan Sieberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 4, 2013

The hotel itself is about 15 mins walk from the old town, however it is safe at all times...we were pleasantly surprised by the 'safe' feel of warsaw as two young women, but turns out it was fine! The hotel is a typical modern top spec hotel but the staff were amazing and very helpful! The lifts are awesome and the rooms are clean, comfortable and quiet. All in all, a great hotel for the price we paid! Will be back again, warsaw is fantastic!

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Lizteral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 6, 2013
Dear Lizteral,
Thank you very much for the very nice words and compliments especially in regards to our staff. Super that you added a comnment ...we will be back... as it seems you really felt in love with this secure and vibrant city. Fantastic Warsaw ..........
Looking forward to welcome you two ladies back and we are prepared to help you to explore tha city even further.
See you in Warsaw
Stephan Sieberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 4, 2013

If you are looking for a quirky boutique hotel experience then this is not for you! However, this modern five star hotel does its job exceptionaly well. It is located in the business district but is only about 1.5km from the Central Train Station and it's nearby shopping mall. Maybe, 2km or so to the Palace of Culture and Science.

Upon arrival, we were promptly checked in by a very helpful receptionist. She listed the hotel facilities, nearest ATM and shop without being asked and went on to detail the attractions, museums, shopping malls and train stations on a map for us. It was a very personal introduction -a first in a chain hotel- and gave a great first impression.

The Glass Elevators nearly justify the room price alone. We were upgraded to a corner room on Floor 11 and the view was spectacular- ask for one if you can. The room itself was similiar to many such business hotels but was a good size, exceptionally clean and the bathroom has a seperate shower and bath(which was much appreciated after a long day travelling). The only slight fault is the shower has two shower heads and takes a little bit of adjusting to find the right settings. The bed itself and pillows were very comfortable. They also drop off nightly sweets to the room which is a lovely touch.

Internet is expensive in the hotel and it puzzles me that a hotel which is obviously directed at business customers could justify such charges. Although Wifi is free in the lobby of the hotel there are very few places (outside of the bar) to sit and actually use this service. Although, we found that the wifi still worked in our room and so we did not have to pay the costly internet charge.

It is the service and staff that make this hotel such a pleasant place to stay in Warsaw, nothing is too much trouble and they are happy to advise on places to go, museums, nightlife etc. I would have no hesitations in recommending it. Also, the Indian restaurant next door to the Hotel and the Greek Restaurant opposite the Radison Blu hotel both serve good food at reasonable prices and are worthy of a visit during a stay.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eire_2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephan s, General Manager at The Westin Warsaw, responded to this review, June 6, 2013
Hi there in Cork, Dear EIRE_2010_10,
It has been a real pleasure to read your feedback in regards to your stay at The Westin Warsaw and I am extremely proud to receive such positive comments.
Design and hardware is one thing but you experienced the warmth and hospitality of my team here which you describe as exceptionely well managed and that the service and staff made the stay a pleasant place to stay !
There is really no better compliment possible than praising my team.
Thank you so much for this wonderful detailed review and we hope to welcome you back.
Best regards
Stephan Sieberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Warsaw

Property: The Westin Warsaw
Address: ul. aleja Jana Pawla II 21, Warsaw 00-854, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Warsaw
#11 Romantic Hotel in Warsaw
#11 Luxury Hotel in Warsaw
#11 Business Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Warsaw 5*
Number of rooms: 361
Official Description (provided by the hotel):
The Westin Warsaw - modern 20-storey hotel is ideally located in the heart of Warsaw. ... more   less 
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Also Known As:
The Westin Warsaw Hotel Warsaw
Westin Warsaw
Warsaw Westin

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