We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
$66
View deal
Priceline
$66
View deal
Agoda.com
$65
View deal
Mercure$66
Expedia.com$66
Hurb$73
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (2,865)
Filter reviews
2,865 results
Traveler rating
1,524
1,063
213
37
28
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,524
1,063
213
37
28
Show reviews that mention
All reviews old town great hotel wine bar central location large room breakfast room comfortable rooms city accor warszawa zloty wardrobe kettle minibar
Selected filters
Filter
Updating list...
115 - 120 of 2,865 reviews
Reviewed April 23, 2019

We were at this hotel 5 years ago and decided to go back as we were very satisfied then. Well, it probably was not the right decision. At reception staff are not half as friendly as they used to be. We were promised a room on the highest floor and got one on the 1st. We did not want that and finally got one in the end. What was "superior " in the room, we still don't know. Last time we had a normal standard room and there was, apart from the higher price, no difference whatsoever. On the contrary! The aircon made such a lot of noise that you could not understand each other; and worse: it even did not work and did bring no coolness at all.The window could not be left open as the noise from the street was overwhelming. So sleep quality was zero as the room was far too hot. We stayed 4 nights and only once the bathroom and toilet were decently cleaned. It is not enough to replace the toiletries; it's more important to dust and clean properly.
In the breakfast room the welcoming lady barely could afford a little smile. There are not enough coffee machines and juice dispensers. We like a warm breakfast, but it was not edable as the eggs were ( every day) stone cold and so were the sausages. We asked then for a freshly made omelette and were pointed to one that had stood there for god knows how long. After insisting on a warm one, we got one. Same story on Easter day. O.k., it was busy but that was to be expected. On days like that they should have extra staff on and certainly more then one frying pan for omelettes. The cook was extremely nervous, and frankly rude, to the guests who did not want to wait 20' for their eggs! That is appalling! The breakfast is very expensive and one would expect at least a decent service.
All in all, a disappointing stay. Next time we'll go somewhere else.

Room tip: Ask for a room away from the street!! By preference one where the aircon works and with less noise.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank LeenLokeren_Belgium_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 23, 2019

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk?
Otherwise, hotel location is a plus with numerous good restaurants nearby

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Safari44851118367
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded April 28, 2019

Dear Safari44851118367,

Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation.
We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is also our hope that you will give us the opportunity to better serve you in the near future.
Greetings from Warsaw,

Ernest Podgórski
Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

We had a superior room which was clean and quite large with comfortable beds, excellent WiFi, a fantastic shower (rain shower with great pressure) and complimentary water bottles, which is always appreciated. However, we asked for a quiet room away from the elevators, and although the room was far enough from the elevator, the street noise was excessive. Our room was on a corner, which meant we had windows facing two busy streets. It was impossible to sleep without earplugs here. Also, check in and check out took a long time - there were not enough staff at the front and we had to wait in line to do anything. This is not unusual in a big city, but it was annoying at check-out time because we had a train to catch and we needed the hotel to call a taxi because there were none at the front. Luckily we were able to flag one off the street on our own.
Tourists should note that this hotel is nowhere near the Old Town. You have to take a bus to get to the Old Town. Bus tickets can be bought at the little Ruch stands that are basically everywhere, or at some (but not all) of the bigger bus/metro stations. There are lots of good restaurants near the hotel and a fantastic whiskey and cocktail bar just 2 mins down the street which I will review.

Room tip: Corner rooms facing the street are very noisy
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Geneviève B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded April 28, 2019

Dear Genevieve B,

We very much appreciate your kind and extensive comments regarding your stay at our hotel. At the same time we would like to also apologize for any inconveniences which took a place during your last stay. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We glad that finally your stay was pleasant.
We also believe that your opinion will be very helpful to other people who will want to make reservations in our hotel - thank you very much for that :)
Thank you one more time and we hope to see you again
Greetings from Warsaw,

Sincerely,
Ernest Podgórski
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019 via mobile

A nice and quiet hotel, a central hotel and close to the mall, there are restaurants around and the staff are really nice and pleasant, this is my third time in this hotel and I have already written review about my visit... I will continue to come again to the mercure grand warsaw (infact, this May I am going to warsaw again and will stayy at this hotel again without any hesitation)

Date of stay: January 2019
Trip type: Traveled with family
1  Thank ophir46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded April 22, 2019

Dear Ophir46,

You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) THANK YOU!
We are extremely proud that you have such a good opinion about us! We also are glad that your previous stay ( like rest ) was pleasant and you spent a nice time with us :)
See you again in May and we send a warm greetings from Warsaw!

Kind regards
Ernest Podgóski
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019

Hotel located in the city center, quite place. Large and clean rooms. Very modern shower. Very good equipment. Professional reception staff. Good breakfast and burgers. Wide choise of wines. Large and safe hotel garage.

Room tip: Privilege rooms offers free drinks.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank potersjohn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded April 22, 2019

Dear Potersjohn,

You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) THANK YOU!
We are extremely proud that you have such a good opinion about us! We also are glad that your stay was pleasant and you spent a nice time with us :)
We hope we'll have an opportunity to welcome you again as soon as possible :)
See you and warm greetings from Warsaw!

Kind regards
Ernest Podgóski
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews