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136 - 141 of 2,866 reviews
Reviewed January 28, 2019

Great hotel, with friendly service. I was very satisfied from my room, everything was in a good shape, created luxury atmosphere. It's great value! Also breakfast- one of the best offers which I met in Poland.

Date of stay: January 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Zygmunt Ł
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik sprzedaży at Mercure Warsaw Grand, responded to this reviewResponded February 3, 2019

Dear Zygmunt Ł,

Thank you very very much for rewarded us with a lots of warm and really kind words.
We are extremely happy that your stay was pleasant. At the same time we hope you'll visit us again as soon as possible.
Greetings from Warsaw,

Kind regards
Ernest Podgóski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2019

I have stayed here many times over the last few year and always welcomed. all the staff and friend and helpfully. Rooms excellent quality and the whole hotel is very clean. Breakfast can be very busy but there is always pliantly of food and nothing ever empty, there is s large selection to meet all tastes. The Bar is very nice and food very good - the bar also serves food until after 11pm which is very useful for me as I normally arrive late. I always try to book this hotel when I stay in Warsaw.

Date of stay: January 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Stay23494376381
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded February 3, 2019

Dear Guest,

You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:)
We are extremely proud that you have such a good opinion about us! Thank you very much! We are glad that to your stay was pleasant and every time you spend a nice time with us.
We hope we will have an opportunity to welcome you again in the near future:)
See you and warm greetings from Warsaw!

Kind regards
Ernest Podgóski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2019

Excellent clean and spacious room 426, comfortable bed, urban view. The location is very close to City center but quiet, service was attentive and helpful (reception, restaurent, bar). Good quality of wifi signal.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank GMRausis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded February 3, 2019

Dear GMRausis,

We very much appreciate your comments regarding your stay at our hotel.
It is always a pleasure to receive positive feedback. We are very happy that your stay was pleasant.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you one more time and we hope to see you again :)

Kind regards
Ernest Podgórski
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2019

We stayed for 3 nights at the Mercure Warszawa Grand. The room was quite small (smaller then expected) and it was at the beginning just prepared for one person. In contrast to the description, there was unfortunately no sauna availably, just a steam chamber. For women it was out of order. That's a real pitty, because this was one key point of our whishes. The breakfast was disappointing. It was worse in contrast to other 4 stars Accor hotels. Location & service was good. There is around a lot of puplic transportation.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Resort10848111297
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded February 3, 2019

Dear Guest,

We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively.

Greetings from Warsaw,
Ernest Podgórski
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

Lots of traffic noise, TV stood randomly in front of the window with cablespaghetti everywhere. Breakfast poor but coffee and bread good. Buffet area very cramped and crowded. Bar prices too high - beer twice the price of beer in the Old Town!

Date of stay: December 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank allan99999999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GuestRelations3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this reviewResponded February 3, 2019

Dear Allan,

Thank you very much for sharing your feedback to us. We are very sorry to hear that the room which we've prepared you and the breakfast offer didn't meet your expectations. At the same time we wouldl like to thank you for all your helful suggestions and notes. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you'll visit us again in near future to give us the opportunity to better serve you and surprise you positively.
Greetings from Warsaw,

Kind regards
Ernest Podgórski
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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