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“Nice”

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Mercure Warsaw Grand
Ranked #14 of 123 Hotels in Warsaw
Certificate of Excellence
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice”
Reviewed August 8, 2014

We arrived around midnight and the service was friendly and efficient. The taxi ride from the hotel to the airport was about 40zl, which isn't bad. The hotel is located just a 10 minute walk from the beginning of the city centre, which is very nice. The rooms are clean, spacious and modern. There is a mini-fridge, which was quite useful. Considering the hotel was booked up, I never heard any excessive noise. We would stay here again.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Paulina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, August 17, 2014
Dear Paulina W,

Thank You for leaving Your comment on Mercure Warsaw Grand, we're more than happy to hear that You had a good stay with us.
I'm glad You've enjoyed our design and style and the room has made an impression.
We're awaiting Your next visit!

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,021 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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English first
Williamsburg, Virginia
Level Contributor
533 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed August 7, 2014 via mobile

Our room was a decent size and the bed was comfortable. The bathroom was adequate, but the towels were thin. Breakfast was an average buffet, but crowded. The staff was pleasant and spoke passable English.

Stayed August 2014, traveled with friends
Helpful?
1 Thank Crcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, August 17, 2014
Dear Crcb,

Your review is much appreciated among all the staff as we all see some improvements to make.
It is a pleasure to hear that our job to satisfy You has been completed and You've spent Your time in Warsaw at it's best.

Kind Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuopio, Finland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2014

We stayed, my wife, my daughter and my brother with his wife, 3 nights at the Hotel.
We were delighted with the hotel, rooms were very good and breakfast excellent!
The staff was very friendly and spoke English very well.
We recommend them very highly!

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paavo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Kierownik ds. gości at Mercure Warsaw Grand, responded to this review, August 17, 2014
Dear Paavo R,

Many thanks for taking the time to provide such positive feedback from your most recent stay with us in Mercure Warsaw Grand. It was such a pleasure to read how the rooms and the colleagues exceeded your expectations. Looking forward to hosting you again soon!

Best Regards,
Gawel Diksa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bodo, Norway
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2014

We stayed at the Mercure Grand in july/august 2013. The prices at this hotel is just amazing, not expensive at all, in fact, it is very cheap to stay here, and the rooms are big and beautiful. The staff was very helpful with everything we asked them for, and they even let us stay a couple of hours longer than the original check out time, for no extra charge.

The rooms are spacious, and has a lot of storage room, including a big closet to hang up all of your clothes. The bathroom is divided in two parts, one with the acutal WC (there is a door between the two parts) and one part with sink, mirror and the shower room. It is very cool, because you can see your travelingpartner take a shower from the bed!

The beds are large and very comfy, so we slept in every day..

The only negative thing (in my opinion) is that the hotel is situated a bit away from the city centre, and it will take you 15-20 minutes to get there. But if thats not a problem, you should definiteley book a room at this hotel!

  • Stayed August 2013, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Kierownik at Mercure Warsaw Grand, responded to this review, August 27, 2014
Dear Guest,
We are more than happy that you liked your stay. This is also very nice to hear that you would like to come back. Thank you for sharing your observations with us. Regarding the location the hotel is few hundred meters from the city center but I hope that it is silent thanks to it.
Thank you again and regards from the capital city of Warsaw.
Joanna Jannasz
Guest Relations Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2014

We stayed 2 nights at the Hotel. To say we were delighted with the Hotel and room would be an understatement. The staff were friendly and spoke english well. Nothing was ever too much trouble. We cannot recommend them highly enough.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2014

The hotel boasts an excellent location, close to city centre. Staff perfectly professional, helpful and friendly. My room was pleasant, very clean and airy, although nothing exactly out of the ordinary, as most hotel rooms in most better hotels are really much the same. Simply furnished, but with pretty well everything provided and arranged as could be expected for the guest's comfort. Double bed extremely comfortable. Shower cubicle sparkling and very roomy, if of a most curious design: one wall, connecting with the bed section of the L-shaped room, was made entirely of clear glass - giving, from the bed, a full view of the person making their ablutions inside. Admittedly, there was a curtain to pull across the glass wall - but this was on the spectator's side! I imagine that might be a bit awkward if you share the room and prefer to wash securely in private. I also felt it was odd that the fridge with drinks (payable as an extra, of course) was locked - one would have to ask staff to open it. I was not tempted enough, but I had brought a bottle of mineral water and a sandwich with me from a walk in the town, and would have liked to keep them chilled in the fridge for later. Breakfast was ample and excellent, with plenty of usual continental choices. The restaurant was not really a restaurant, but a rather small bar, although it served a narrow selection of dinner dishes and deserts. Maybe I never found the real restaurant, if there is one, as I only ate there on one of the two nights I stayed. All in all, a very well run place, giving you a sense of perfect comfort and smooth convenience despite being rather large as hotels go (299 rooms). I would definitely stay there again.

Room Tip: Upper floors for views of city
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  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank 678annac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Warsaw Grand

Property: Mercure Warsaw Grand
Address: ul. Krucza 28, Warsaw 00-522, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Warsaw
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Warsaw Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location directly in the city center and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal not only for the business traveller but couples and solitary spirits. Most of what Warsaw has to offer is nearby, including the historic Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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