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“A good mid range hotel”

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Mercure Warsaw Grand
Ranked #14 of 124 Hotels in Warsaw
Certificate of Excellence
Thessaloniki, Greece
Level 6 Contributor
66 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
“A good mid range hotel”
Reviewed March 3, 2013

I have stayed at this property during a layover in Warsaw. It was good all around, with spacious rooms, excellent staff and a good spread at buffet. The room was a corner one, with all the amenities someone might need. Internet connection was good, and the location of the property quite convenient, although not that close to the old town of Warsaw as other properties might be. The only minor compaint I have from the property is that the room was quite cold.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greece4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, March 14, 2013
Dear Guest,

We very much appreciate your comments regarding your last stay with us. It is a great pleasure to see that you enjoyed your stay.

I am very happy to find out that our contemporary room with free Internet access met your expectations. Our breakfast buffet offers a wide range of dishes and delicacies to choose from and it is very good to know that you were satisfied with it as well as with the level of service. Please be assured that in our hotel we have a dedicated quality service line where you can report any requests or inconveniences that might appear. It would be our pleasure to assist you during your prospective stays.

We are eagerly looking forward to welcoming you again at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Kyiv, Kyyivs'ka Oblast', Ukraine
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 28, 2013

Clean, beautiful. But you are treated just a wallet full of money.

- Cold (heating system is turned off at night so it very cold by morning)
- Internet connection is terrible, at evening time it doesn't work at all - you cannot open any internet page because of timeout.
But there is premium internet access (I guess because of it basic so horrible), for addtinal price
- Do not ask for taxi at reception - they will give their own car and it will const 3 times (!!!) more than most expensive city taxi servce... If you ask for city taxi, they won't call it anyway even if you insist.
Suggestion - MPT taxi service has online order form, quite convenient.
- The similar situation about the restaurant - very expensive, and they even cannot prepare good steak.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandr T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, March 13, 2013
Dear Guest,

Thank you very much for your comment regarding your stay at our hotel. Your feedback is very important to us as we constantly endeavor to provide impeccable service.

I am very sorry to find out that we did not meet your expectations in the areas highlighted above. I would like to assure you that your review would be shared within entire hotel team. At the same time, I would like to inform you kindly that we do not turn off heating system at night. Each of our rooms is equipped with A/C control panel where the level of heating could be set.

Should you ever experience any inconveniences while staying with us, please do not hesitate to call our dedicated quality line or contact Guest Relations desk directly. Only immediate information would let us act effectively in order to find the best and quality solution.

Again, thank you very much for your valuable feedback. We hope to be given the chance to welcome you again at the Mercure Warszawa Grand and serve you better.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 28, 2013

One of the most beautiful hotels of Warsaw.
Very friendly staff, clean rooms, good kitchen...and most important: for a very good price.
Also very well located.
I stay in this hotel around 10 - 15 nights a year.
Sometimes the internet can be slow... but that is the only minor thing that I can say about his hotel.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erwin_Hermans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, March 8, 2013
Dear Guest,

On behalf of the entire Mercure Warszawa Grand team please accept my sincere “Thank you” for your loyalty and your lauditive feedback. Satisfaction and well-being of our guests is our priority that is why your opinion is very motivating as we strive to provide perfect product and service experience to every guest.

I am glad to hear that you value highly our rooms and cuisine which is represented by our Grand’s Brasserie and WineStone Bar. It is also very to know that you find our location handy. Furthermore, I hope that all improvements of the Internet access that we made in the past weeks would notably influence on use of the Internet in our hotel. What is more, there are even more works scheduled in this area in order to meet and exceed the expectations of our guests.
It would be a great pleasure for us to welcome you back at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 22, 2013

The hotel left an overall pleasant impression. The room was of medium size and decorated in bright colours; the bed was very comfy. There were small details like cracked showerhead, but it wasn't anything grave. However, what disappointed me a little is that some of the staff are not really good with English language which impeded our communication to the point of irritation. Otherwise, the staff was friendly and the whole experience was good.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate_Zu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, March 3, 2013
Dear Guest,

Thank you very much for your positive opinion concerning your past stay at the Mercure Warszawa Grand. We really appreciate the fact that you value our hotel highly.

It is very good to find out that you liked our contemporary spacious rooms and their amenities. Indeed, our breakfast buffet is very rich and it also offers regional delicacies. I hope that you would visit us again in the future and would have a chance to try our buffet.

Again, thank you very much for your feedback and we would be more than happy to welcome you back.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 18, 2013

Stayed here for a couple of nights. Being a four star hotel part of the Mercure chain, we had high expectations for the place and are glad to say that they were met!

PROS:
The rooms are massive. So spacious, and so are the beds which are also extremely comfy.
The bathroom was a bit different- the toilet being seperated from the main shower and sink. This was fine by us, but commonly they are situated together??
The gym was great, well equipped and new.
Location is pretty good- close to the centre of the city (about 10-15 minutes walk from the central station and 5-10 from Nowy Swiat which is the main pedestrian street)

Only negative- One of our luggages had been lost in transit and we were waiting for it to come (quite anxiously actually as we were leaving for Krakow pretty soon). Called the reception a few times to see if it had come in, and they always offered to call the airlines for us and call us back but they never called back. Perhaps they were busy? Bag came in the end and they sent it straight up to the room. Otherwise the staff are lovely

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank genhoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, February 24, 2013
Dear Guest,

It was a real pleasure to serve and host you during your stay in Warsaw. Thank you very much for taking your time to leave feedback for us.

It is a big pleasure to read that you were satisfied with our rooms. Answering to your question – yes, all of our rooms have toilet separated from the main bathing area. Moreover, I am very pleased with the fact that you enjoyed our fitness room and found there all necessary equipment for the workout. Indeed, we are located centrally on a side, quiet street what is surely influencing on the comfort and well-being of our guests.

Simultaneously, I would like to apologize for the lack of information regarding your lost luggage. Having passed through your remark to the employees of Reception, I am sure that they would do their best to prevent future occurrence of the same situation. At the same time, I am happy to hear that you finally got your luggage.

Should you plan to visit Warsaw again, please do not hesitate to contact me directly at h3384-gr@accor.com. I would be more than pleased to assist you during reservation and your stay.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basildon, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 17, 2013

Our recent stay was very enjoyable. Lovely modern hotel in central Warsaw, walking distance from all the sights. Spacious room and an amazing bar! Very friendly staff. Would definitely stay at a Mercure again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warsaw Grand, responded to this review, February 21, 2013
Dear Guest,

On behalf of the entire Mercure Warszawa Grand team I would like to thank you for your favorable feedback. It is always a great pleasure for us to know that you were satisfied with the level of product and service.

I am very glad to hear that our hotel and its amenities appealed to you. It seems that our location facilitated moving around and what is the most important, you were able to discover the most interesting sites of our city on foot. I would like to thank you for complimenting our staff. Those words mean a lot as they motivate us in our daily strive to provide unique experience to every guest.

It would be a great pleasure for us to welcome you back at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Warsaw Grand

Property: Mercure Warsaw Grand
Address: ul. Krucza 28, Warsaw 00-522, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Warsaw
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Warsaw Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location directly in the city center and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal not only for the business traveller but couples and solitary spirits. Most of what Warsaw has to offer is nearby, including the historic Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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