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“Great hotel in Warsaw” 4 of 5 stars
Review of Mercure Warszawa Grand

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Mercure Warszawa Grand
4.0 of 5 Hotel   |   ul. Krucza 28, Warsaw 00-522, Poland (Śródmieście Południowe)   |  
Hotel amenities
Ranked #14 of 119 Hotels in Warsaw
Certificate of Excellence
Loughton, England, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel in Warsaw”
4 of 5 stars Reviewed February 17, 2013

Our recent stay was very enjoyable. Lovely modern hotel in central Warsaw, walking distance from all the sights. Spacious room and an amazing bar! Very friendly staff. Would definitely stay at a Mercure again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Andrea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 21, 2013
Dear Guest,

On behalf of the entire Mercure Warszawa Grand team I would like to thank you for your favorable feedback. It is always a great pleasure for us to know that you were satisfied with the level of product and service.

I am very glad to hear that our hotel and its amenities appealed to you. It seems that our location facilitated moving around and what is the most important, you were able to discover the most interesting sites of our city on foot. I would like to thank you for complimenting our staff. Those words mean a lot as they motivate us in our daily strive to provide unique experience to every guest.

It would be a great pleasure for us to welcome you back at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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MV
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 12, 2013

Good value and central to most things in Warsaw, walking distance. The rooms are nothing amazing but nice and clean, with a LCD TV. The breakfast is good, with pretty good selection. There is a gym too. Can't ask for much more for the money.

Room Tip: Book the room with breakfast included. It is worth it.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank quoxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 19, 2013
Dear Guest,

Please accept my sincerest acknowledgements for visiting Mercure Warszawa Grand. We are very thankful for your positive feedback.

The fact that our rooms appealed to you and you enjoyed our breakfast buffet brings us a lot of satisfaction. I am very glad to hear that you took advantage of our central location and found quality/price ratio reasonable.

We would be very happy to welcome you at our hotel again.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reda, Poland
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 11, 2013

Perfectly situated hotel in the centre of Warsaw. The rooms are designed in an interesting way, with a bathroom where the shower has got a glass wall facing the room. Thanks to this you can look at the person using it! The room itself is furnished in a modern way. It is equipped with all necessary things you can need during your stay. As for breakfast it is varied and very tasty which is served in stylish restaurant. There is a small parking place in front of the hotel but it is free. Underground parking is additionally paid. I can truly recommend it.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MariuszJa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 17, 2013
Dear Guest,

It was a pleasure to have you in our hotel during your stay. Also, with pleasure, we were reading your nice and valuable comments regarding our service and accommodation.
Let me just emphasize the aspects that you liked most about our hotel. You were very satisfied with the central location of our hotel and you really enjoyed the interior modern design of the rooms, especially the see-through shower which is mentioned very often by guests.
You also complimented our hotel equipment and described in nice words our hotel breakfast as a very tasty and varied, served in a stylish restaurant.
We really liked your comments about our hotel and we would like to thank you once again for writing them and also for staying with us.

Sincerely,

Joanna Piotrowska
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 8, 2013

I have really enjoyed staying at this hotel on a regular basis since it (re) opened in 2008, and i want to emphasise that the rooms are modern and comfortable; the staff are friendly and welcoming, and the buffet breakfast is a complete treat - so that you think : err : what can go wrong?

Well, it's the wifi - a new provider was "brought in" last year, and the internet wifi is now a complete pain. Complicated jumbles of letters and numbers to sign in - after which it may or may not work. I could not transfer and print a contract document on one occasion....

The staff are embarrassed - nobody in charge of IT (and you know who you are !) seems to be taking it seriously when they pass on complaints from (many) guests...

Why are you keeping this rubbish internet provider? What have they got on you?

If (as a prospective guest) you are reading this review, and if you are not bothered about internet wifi, or about email then - again - this is a great hotel.

But if connection to internet and email matters to you, please take it that "you have been warned....."

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kieranmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 18, 2013
Dear Guest,

Thank you very much for visiting Mercure Warszawa Grand. It is always a big pleasure for us to host and serve you during your stays. We are really thankful for your loyalty.

I am really happy to hear that you find our hotel modern and comfortable. Please be assured that our staff is always at your disposal in case of any wishes and concerns related to your stay.

On the other hand, I am very sorry to hear that you had so many problems with the Internet connection. What is the most important, I would like to inform you kindly that all our efforts to improve the quality of Internet connection have started to bring desired results. We are really glad to announce that the speed of basic free Wi-Fi access will rise this week to 1 mbps and premium connection bandwidth would be equal or above 6 mbps. Furthermore, the Wi-Fi Internet coverage and its quality would be improved.

I really hope that you would have a chance to experience better quality of our Internet connection during your next stay with us.

We are eagerly looking forward to welcoming you again.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough,UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

I was extremely impressed by not only the standard of the rooms but also by the level of service I received during my visit. The food in the hotel restaurant was excellent as was the Polish Okocim lager. 10/10

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Scott U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 13, 2013
Dear Guest,

Thank you very much for your review concerning your past stay at the Mercure Warszawa Grand. It is a big pleasure for us to receive feedback from satisfied guest.

We are more than happy to hear that you were impressed with the standard of the room and we are really thankful for your compliments regarding the level of service. What is more, it is very good to hear that the food offered in our restaurant was very tasty for you. Our Grand’s Brasserie Restaurant menu concentrates mainly on French and Polish delicacies, on the other hand, international dishes are also available.

It would be a great honor for us to welcome you back at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Świdnica, Poland
Level Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed January 25, 2013

Due to recommendations I stayed in this hotel. It is true - service, accomodation, personel, breakfast and location is very good. But instaed of hotel WiFi I had to use mobile internet. And in night someone upstairs made such big noise, that I was awaken. This two issued decides of my final rating.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Wojciech S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRELATIONS3384, Guest Relations Manager at Mercure Warszawa Grand, responded to this review, February 2, 2013
Dear Guest,

Thank you very much for visiting Mercure Warszawa Grand. We are also thankful for your feedback.

It is very nice to hear that you decided to stay with us after getting a recommendation. As I have understood from your review and rating you were not disappointed with your choice. Please accept my acknowledgments for complimenting the level of service in our hotel as well as accommodation, location, our friendly staff which is the crucial part in hospitality and our breakfast buffet.

On the other hand, I am sorry to hear that you had problem with Wi-Fi and were disturbed at night. Please be assured that all your valuable remarks have already been passed to the relevant departments in our company. What is more, I would like to inform you kindly that hotel has dedicated internal phone line where all inconveniences and inquiries could be reported directly. Only immediate contact with our quality host on duty would enable us to act quickly and effectively in order to meet your expectations completely.

Again, thank you very much for your feedback and it would be a great pleasure for me to assist you during your future stay at the Mercure Warszawa Grand.

Kindest regards,

Michal Trzeciak
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Warszawa Grand

Property: Mercure Warszawa Grand
Address: ul. Krucza 28, Warsaw 00-522, Poland
Location: Poland > Central Poland > Mazovia Province > Warsaw > Śródmieście Południowe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Warsaw
#9 Business Hotel in Warsaw
#10 Romantic Hotel in Warsaw
#13 Luxury Hotel in Warsaw
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Warszawa Grand 4*
Number of rooms: 299
Official Description (provided by the hotel):
With a convenient location in the city centre and surrounded by major institutions including ministries, embassies and company headquarters, the Mercure Grand is ideal for the business traveller. Most of what Warsaw has to offer is nearby, including thehistoric Old Town, boutique shopping, Lazienki Park, numerous lively cafes and bars and The Royal Route. Very close proximity to trams, buses and Metro with easy access to Warsaw Central railway station. Come and discover the new Mercure Grand hotel. ... more   less 
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Also Known As:
Mercure Warszawa Grand Hotel Warsaw
Mercure Hotel Grand
Mercure Hotel Warsaw

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