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“great location, good breakfast”

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Warsaw Marriott Hotel
Ranked #15 of 124 Hotels in Warsaw
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great location, good breakfast”
Reviewed October 7, 2013

Very good located hotel, close to the railway station. Room was a bit old-fashioned, but bathroom was clean and seemed to have been refurbished recently. Fantastic view (we got a room at 37th floor). Great breakfast buffet with international food such as Asian or Middle East. I can recommend.

  • Stayed September 2013, traveled as a couple
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    • Sleep Quality
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    • Service
Helpful?
Thank SonjaAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,572 reviews from our community

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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (426)
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Sutton Coldfield, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 4, 2013 via mobile

Stayed here for 4 nights at end of September and could not find fault.
Friendly, helpful staff. Perfect position . Well appointed hotel with all facilities and services you should expect. Particularly welcomed the friendliness and attention of staff in the Executive Lounge . Will be back soon I hope.

Stayed September 2013, traveled on business
Helpful?
Thank Mick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
232 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed October 3, 2013

I really can't understand previous reviews for the Warsaw Marriott as it is a complete and utter dump.

Firstly, it is an ugly monstrosity of a building but let's not hold that against them. It is however a real blot on the landscape.

Secondly, the welcome is anything but warm. OK, so a lot of places in Poland are not exactly gushing in their service delivery but this place is especially bad. Surly reception staff, rude breakfast room attendants, brusque bar staff - they're everywhere.

Thirdly, trips to the reception desk are unfortunately a common necessity as the room keycards spontaneously stop working several times a day. In fact, I don't think I ever had a key which worked more than once.

Next up, the rooms and corridors are depressingly corporate and corporate circa 1990s. There is nothing vaguely interesting about the rooms or corridors. You could literally be anywhere in the world. Maybe you like this anonymity or maybe, like me, you don't. The beds are comfy enough but the rooms are noisy and you can hear people in the corridor. The bathroom is OK but the shower condiments are never topped up. If you're lucky you'll start out with a full set like my friend. Otherwise, if you're like me, you may get the occasional shampoo and nothing else. Mini bar and room service prices are completely outrageous, as are the prices in the restaurant, breakfast room and bar. Internet is charged for, again at ridiculous cost.

Finally, the breakfast room. What more can I say other than it is enormous and about as welcoming as a motorway service station. It is so impersonal it is unbelievable. No-one circulating with tea and coffee, tables never cleared and so on and so forth.

And all of this comes at a price of course! I only stayed here as I was lucky (!) enough to have it booked for me. My first few days in Warsaw I stayed at the wonderful H15 apartments about 5 minutes walk away - what a complete difference. After that I had a few days at the wonderful Hotel Wentzl in Krakow. The Marriott is the polar opposite. It may not be able to help the ugliness on the outside but they can do something about the attitude, the prices and the poor service.

Don't stay here - there are much nicer places nearby. I'm told the Polonia Palace a few doors away is lovely and of course there are choices in the much nicer Old Town as well

Room Tip: Stay somewhere else
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  • Stayed July 2013, traveled on business
    • Value
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    • Service
Helpful?
5 Thank nesbitevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafal W, Public Relations Manager at Warsaw Marriott Hotel, responded to this review, October 9, 2013
Dear nesbitevans,

Thank you for taking the time to write this review, we appreciate your comment.
We apologies for the poor level of service you experienced during your stay.

The Hotel has 523 rooms and will celebrate 25 years of hospitality in 2014.

In the last three years all outlets including the lobby were renovated. The rooms as well as the corridors will follow early next year which will result in having a much more contemporary room’s product.

Internet cost 39 PLN (around 9 Euro) for 24 hours. It is for free in the lobby as well as in all restaurants.

Despite your past experience we hope to welcome you again.

Regards,
Rafal Wisniewski
PR & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 2, 2013 via mobile

Centrally located opposite the Central Railway Station. The rooftop SkyBar on the 40th Floor has spectacular views of the city.

It's a nice enough Hotel, as I'd stayed here in 2006 also. Although forget about wifi in your room, don't pay as you probably won't get a signal. It's free in the lobby & bar, but must be renewed every hour.

Ideal for city break or business. The biggest breakfast buffet I experienced!!!

Again, great deals at the weekends

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiloo, The Netherlands
Level Contributor
126 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 1, 2013

Right smack in Warsaw's city center with a view to die for. This is a top-notch hotel and everything about it shows that. The lobby is beautiful, reception is efficient and fast.

The express elevators whisk you up to the 21st floor and beyond where the rooms are. Beautifully styled, warm and comfortable and every amenity you could want at your fingertips. There is equipment to make coffee/tea, be it the instant kind of coffee but still nice to have. The beds are very comfy with enough pillows to choose from.

The breakfast buffet is absolutely huge with both healthy and tasty stuff (yeah, those two never mix IMHO) as well as omelets cooked to order.

Sauna and pool are nice but you only get issued one towel, no slippers or bathrobe which makes the sauna slightly less comfortable and hygienic.

My only niggle is the paid internet connection. For a hotel of this stature and price-level, paying an extra fee of some $14 for internet feels like extortion, paying almost $200 a night should be enough to include this right up front. It is not the money that bothers me but the though (or lack of-) behind it and I make it my policy to avoid hotels that charge for internet in this way.

Everything else was as one can expect from a Marriott: great!

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank John_Michael_Bing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cascais, Portugal
Level Contributor
203 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed September 29, 2013

Nicely located. Although the reception is on the 1st floor rooms are all from the 22th floor upwards. This allows a magnificent view over the city. The bedroom and bathroom are very spacious, both with a panoramic window. The equipment is very complete, as it is expected in a great hotel. The front desk staff was very kind. The breakfast was excellent. Superb hotel to stay as a tourist or on business trip.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Luiz44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 21, 2013

We had 3 rooms for 2 nights when we arrived in Warsaw, and 1 night after we came back from Krakow. The rooms were as you would expect, comfortable and well maintained. For us from the US, there is a 120 volt outlet near the desk.The view from the 33rd floor was impressive. We had breakfast included in the great rate we booked, and it was varied and bountiful. You could ask the chef to prepare special orders, an option most in our group took advantage of. The location of the hotel next to the main train station was ideal. Although we arrived too early to check in, we loaded the luggage on a cart and were on our way out to see the city. You must pay for Internet service, but there was wifi available in the lobby bar, and there were two computers available for general use. They were really slow (on purpose?). There are great connections to buses and trams from the station to the important tourist locations, and the one day unlimited use public transportation ticket let us move around easily.
Front desk, concierge and bell men were helpful. Before arriving, I had corresponded with the staff about receiving our train reservations to Krakow at the hotel. The envelope was there waiting for us when we arrived. There was a wheel mishap with a carry-on bag on the flight to Warsaw, and with the help of the hotel maintenance staff it was patched up. It is clear that you will be well taken care of if you choose to stay here.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank THFinPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Warsaw Marriott Hotel

Property: Warsaw Marriott Hotel
Address: Ul. Aleje Jerozolimskie 65/79, Warsaw 00-697, Poland (Formerly Marriott Hotel)
Phone Number:
Location: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Warsaw
#6 Spa Hotel in Warsaw
#8 Family Hotel in Warsaw
#14 Luxury Hotel in Warsaw
#14 Business Hotel in Warsaw
#15 Romantic Hotel in Warsaw
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Warsaw Marriott Hotel 5*
Number of rooms: 523
Official Description (provided by the hotel):
Located in the heart of Poland’s capital city, Warsaw Marriott Hotel offers not only easy access to all major sightseeing attractions and financial district but mostly elegant and comfortable interiors. The hotel offers 523 beautifully appointed guest rooms, including 95 suites, Concierge level; on-site parking and shopping area. In each room, guest will find new bed from Marriott, with down comforters, designer duvets and fluffier pillows and amenities like tea and coffee maker, spacious work area and Wi-Fi in rooms. The hotel is also a home to chic shopping gallery and tempting dining options, including the enchanting Parmizzano's Restaurant, famous for its fine Italian cuisine, Champions Sports Bar and on the 40th floor Panorama Sky Bar with magnificent views over Warsaw. The Holmes Place provides state of the art equipment for a thorough workout, swimming pool, sauna, steam bath and Holmes Place Spa. For business and social events, the Warsaw Marriott Hotel offers over 2,600 sq. m. of flexible meeting and exhibition venue including 21 meeting rooms. ... more   less 
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Also Known As:
Marriott Warsaw
Warsaw Marriott

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