We booked the Warsaw tour for our 13 hour layover last June. All of our prior communication was with Rafal and we were expecting to see him or Martha based on all of the excellent reviews we read before booking. Instead we got Michael, a 20-something guy that was (according to him) sleep deprived because he watched soccer (football) championship happening at that time in Warsaw. He drove us around town complaining on the lack of parking in the city and how he would have still be asleep if not for us and our tour. When we booked our tour we asked to hear about the history, the before and after the communists because we wanted our kids to have an opportunity to learn about a different culture. All we got was several attempts to see places that were a private property and access was denied, and some churches along the way. The communist history was marked by the building that was a gift from Soviet Union and the Jewish uprising was represented by the graffiti marked ruins of the last surviving structure of the ghetto and the one and only synagogue left in the city. Since we had an 8 hour tour booked we needed a lunch, so Michael recommended a small restaurant. We placed our order and Michael ordered for himself. While we were waiting for the food Michael was telling us about his family problems and the recent passing away of his father. When the time came to pay he said that he left his wallet in the car and we had to pay for him. We were never told that paying for our guide's lunch was a part of the deal and he never paid us back. After lunch there were some more pointless driving around until my husband was fed up and wanted to go back to the airport. It was too early for our flight so I said that we should go and see the Old Town. That was a good idea because this part was actually the best. There was a king's castle and some beautiful buildings and shops but there was barely any historical commentary from Michael. After that it was time to go back to the airport and we were ready to say Goodbye to Michael. The next day we received an email from Martha asking for the comments on the tour. When I told her about our experience she was very surprised and attributed it to Michael's personal problems. Apparently, it is known that he has some and he still was employed as a guide. The company did not offer us any refund for bad experience but offered us a free tour the next time we are in Warsaw. After this experience I do not think we will take them up on it.
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