Came to Torun for a couple of days and had an amazing 3 days until we dine into this place. Google reviews showed it had decent burgers as we were looking for a burger place.
This was what went wrong:
#1 - My male friend was told he was not allowed to order his food until the females were done ordering. Weird, was never been told off by a person with a serious face.
The waiter that was serving us (Male with glasses, unfortunately did not get his name) should be trained under customer service. (the other waiters and waitresses seemed great but ours, not so lucky)
#2 - An hour long wait and we were told we hadn't been waiting 45 min.
The restaurant was not packed. Other customers were already eating their food when we entered. Other tables that came after us were being served, but when asked how long more till we get our food after waiting 45 min, was told "15 min" and said we were not waiting 45 min when clearly we have since we had other scheduled planned.
#3 - Burnt buns, white buns was served BLACK!
I was served a chicken burger with both the upper and lower buns burnt. Chicken was some parts dry, some parts wet, and VERY SALTY! Could not eat it. Only in Poland have I ever experienced burnt food being served to customers.
#4 - Wrong order and bad attitude
We ordered 3 burgers and 1 fish and chips. He served 4 burgers, and when we said the last burger is supposed to be fish and chips. Was told "you did not order fish and chips". He finally switched it after we were really pissed.
#5 - Worst manager ever!
Wanted to speak to a manager. Was given a phone with the manager on. My first line "Hello, do you speak English?"; "Yes"; "Are you the manager of Jimmy's steakhouse?" ;"Yes" After complaining and asking for a discount. "No speak English" After explaining that we'll be writing a review. He replied "okay"
However, another waiter came and ask about the problem and wanted to know what was wrong. We didn't get a discount and paid the full price, we just wanted to get out of that place.
Only in Poland will I ever hear the lines "Sorry but it's not my fault" from waiters and waitresses. Even though I'm used to it, customer service training should be implemented, instead of saying "sorry but it's not my fault" they should be saying, "I apologize on behalf of the restaurant, is there anything that I could do to make your experience here better?" Basic manner goes a long way.
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