We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“WORST PLACE EVER! DO NOT GO! A man who manages an AMERICAN Steakhouse does not speak English??!!!”
Review of Jimmy's Steakhouse

Jimmy's Steakhouse
Ranked #182 of 258 Restaurants in Torun
Price range: $3 - $55
Description: Jimmy's Steakhouse is the only such place in Torun. From the moment we cross the threshold of our door, you forget that you are in the center of the Old Town! The atmosphere and hovering wonderful smells take you to the farthest corners of the US - from Texas, to Alaska!
Restaurant details
Description: Jimmy's Steakhouse is the only such place in Torun. From the moment we cross the threshold of our door, you forget that you are in the center of the Old Town! The atmosphere and hovering wonderful smells take you to the farthest corners of the US - from Texas, to Alaska!
Reviewed May 4, 2019 via mobile

Came to Torun for a couple of days and had an amazing 3 days until we dine into this place. Google reviews showed it had decent burgers as we were looking for a burger place.
This was what went wrong:

#1 - My male friend was told he was not allowed to order his food until the females were done ordering. Weird, was never been told off by a person with a serious face.
The waiter that was serving us (Male with glasses, unfortunately did not get his name) should be trained under customer service. (the other waiters and waitresses seemed great but ours, not so lucky)

#2 - An hour long wait and we were told we hadn't been waiting 45 min.
The restaurant was not packed. Other customers were already eating their food when we entered. Other tables that came after us were being served, but when asked how long more till we get our food after waiting 45 min, was told "15 min" and said we were not waiting 45 min when clearly we have since we had other scheduled planned.

#3 - Burnt buns, white buns was served BLACK!
I was served a chicken burger with both the upper and lower buns burnt. Chicken was some parts dry, some parts wet, and VERY SALTY! Could not eat it. Only in Poland have I ever experienced burnt food being served to customers.

#4 - Wrong order and bad attitude
We ordered 3 burgers and 1 fish and chips. He served 4 burgers, and when we said the last burger is supposed to be fish and chips. Was told "you did not order fish and chips". He finally switched it after we were really pissed.

#5 - Worst manager ever!
Wanted to speak to a manager. Was given a phone with the manager on. My first line "Hello, do you speak English?"; "Yes"; "Are you the manager of Jimmy's steakhouse?" ;"Yes" After complaining and asking for a discount. "No speak English" After explaining that we'll be writing a review. He replied "okay"

However, another waiter came and ask about the problem and wanted to know what was wrong. We didn't get a discount and paid the full price, we just wanted to get out of that place.

Only in Poland will I ever hear the lines "Sorry but it's not my fault" from waiters and waitresses. Even though I'm used to it, customer service training should be implemented, instead of saying "sorry but it's not my fault" they should be saying, "I apologize on behalf of the restaurant, is there anything that I could do to make your experience here better?" Basic manner goes a long way.

Date of visit: May 2019
1  Thank Foodieomj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (32)
Traveler rating
Traveler type
Time of year
Language

2 - 6 of 32 reviews

Reviewed November 3, 2016

In the times of mass culture, everyone knows how the American bistro should look like. The Jimmy's Steakhouse is the place which will satisfy even tourists from the US. What is more important, the design is not the only adventage of this place - the cuisine is perfect, tasty and based on fresh ingiridients. You have to visit this place.

Date of visit: October 2016
Thank patrykwawrzynski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2019
Google Translation

Date of visit: April 2019
    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2019
Google Translation

Date of visit: April 2019
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2019
Google Translation

Date of visit: January 2019
    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Jimmy's Steakhouse also viewed

Torun, Kuyavia-Pomerania Province
Torun, Kuyavia-Pomerania Province
 
Torun, Kuyavia-Pomerania Province
Torun, Kuyavia-Pomerania Province
 
Torun, Kuyavia-Pomerania Province
Torun, Kuyavia-Pomerania Province
 

Been to Jimmy's Steakhouse? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing