Just recently me and my partner have stayed in there for a week. Hotel on its own looks really good. It's nice clean and new. Everything worked fine. we didn't like the SERVICE. Absolutely dreadful. We have had a problem with towels: 1st day we got only hand towels, 2nd only bath towels and 3rd one hand towel one bath towel. I have asked the receptionist if we can get 2 hand towels and 2 bath towels rather than only two towel and every time different type. The receptionist asked where do i leave them in our room and told me off for not reading the instructions that were left on the desk. there was no instructions anywhere in the room and didn't get any information from the staff member when checking in and the towels has been replaced every day no matter where we have left them. After that the answer was that the issue would be sorted out. (It was 30 degrees every day, you can't possibly last without taking a shower every day and using a hand towel as a bath towel in a hotel seems ridiculous). Next day we didn't get any of the towels that we wanted and there was a different receptionist the next day that didn't know anything about that.
Also someone was hoovering next door at 4 am!!!! And the air conditioners were very weak.
Staff was not pleasant or helpful at all.
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