We stayed here for five nights during a very hot spell towards the end of August 2012. We chose this hotel owing to its location (we stayed at the other end of the Old Town last year) as it was handy not only for shops but many tourist attractions and the Rynek (old market square) was only a short walk along quiet streets.
The welcome at reception was warm, friendly and efficient; but no assistance was offered in helping us carry our bags to the rooms.
Now, whilst the reception, lobby, bar area and restaurant - and to a lesser extent the corridors on each floor - were well-presented and fresh, the bedrooms were not.
Furnishings looked rather jaded, and there was plenty of dust to be found in corners etc., so the standard and quality of the decor was rather disappointing.
The rooms are fairly spacious, though, and there's plenty of room to relax - there's even a sofa on which to sit and unwind. In general the hotel is quite quiet, so pretty good for a relaxing stay.
The air con, whilst not excessively noisy, wasn't particularly quiet either and never managed to cool the room to anything lower than 23C - this not being helped by it being turned off each time you leave the room and take your key card with you! Even so, when the air con was running for hours on end it still made little difference to the temperature, and accordingly I did not sleep as well as I would have liked.
Cleaners seemed to do a bare minimum - not even providing clean cups/mugs for coffee - and they even left cleaning materials / chemicals behind in the room and en-suite, and provided no additional clean towels on the last day (we had to make do with those we hadn’t used that morning). On the subject of the hospitality tray, only one sachet of instant coffee was provided each day (and sometimes not replenished – along with the mini bar, which also wasn’t re-stocked), showing poor attention to detail. The cleaner even had the cheek to leave a note the day before we checked out in order to introduce herself and to let her know if there was anything we wanted - rather too late in my opinion!
When it came to the final evening of the stay, I asked at reception whether it would be possible to request a late check-out given our flight was after 10pm. At first I was told that it's only possible to make such an arrangement on the morning of departure and not beforehand, but the receptionist added that owing to full occupancy it wouldn't be possible anyway. Oddly, though, when we returned to the hotel for a coffee around 4 o'clock that afternoon, there were a few people checking out at various intervals, so I was at a loss as to why they could make such an arrangement whereas we could not (especially as I hold a platinum loyalty card for Accor Hotels).
Anyway, to put the icing on the cake, I was leaving my room in order to check out at 12:00 on the day of departure, when the place was plunged into darkness.
The corridor (third floor) had some emergency lighting by which to see, and some cleaners had a bedroom door propped open to gain additional light. I made my way along the corridor towards the emergency stairs adjacent to the lifts, but was unable to locate the doorway to the stairs as it was in total darkness. It was only by feeling around that eventually I found the stairs (which were well lit) and then struggled to carry my luggage down to the ground floor.
When I reached reception, I enquired about the power outage and was told it was planned maintenance. I then raised my concerns over the timing of the planned outage (people wanting to use lifts at the published check-out time etc.), the fact that I had had to carry my heavy luggage down six or seven flights of stairs, and the fact that the third floor lift/stair lobby was in complete darkness (which I regard to be a serious safety issue as, in the event of a fire, safe evacuation may not be possible if the emergency lighting is defective).
The receptionist then had the effrontery to try to start an argument with me as to whether the lighting was in fact defective - she was most insistent that there was no problem, when clearly there was.
So, given my experience, it is unlikely that I'll stay at the Mercure Panorama when I'm next in Wroclaw.
- Official Description (provided by the hotel):
- 151 Tastefully decorated and comfortable rooms. The Mercure Wroclaw Centrum is located in the heart of the historical city of Wroclaw, one of the most attractive towns in Poland. It takes only a few minutes to reach local institutions, commercial centres, and the main railway and bus station. Major attractions such as the Panorama of Raclawice, the Old Town, the Market Square and Tum Island are only short walk from the hotel. The hotel offers a WINESTONE Restaurant and advanced conference facilities. ... more less
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- Also Known As:
- Mercure Panorama Hotel Wroclaw
- Mercure Hotel Wroclaw
- Mercure Hotel Panorama