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PURO Hotel
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Reviews (1,204)
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All reviewshigh techfree coffeemodern hotelcontrol panelglass bathroomroom cardclear glassmood lightingold townhot drinksstate of the artquiet streetlarge tvrooms are smallroom temperaturereception areasuperb hotel
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Reviewed July 24, 2014 via mobile

This place is great, the staff are all helpful and very friendly. Hotel is modern, extremely modern, yet room feels cosy. Touch panel is intuative and simple to use. Close to the town with a short walk. Great place to stay. Will defiantly stay again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukaszPiekarski, General Manager at PURO Hotel, responded to this reviewResponded July 28, 2014

Dear Alex S,

thank you very much for your stay and fantastic recommendation.
It was a pleasure for us to have you as a guest at our property.

Hope we meet you again, soon :)

Best regards,

Lukasz Piekarski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

Although it ain't cheap every night here is definitely an extremely esthetic experience. Right from the start you can see that every money was invested to make this hotel ultra modern. The design, intelligent technology which serves you everywhere, the reception. You enjoy every moment. Add to this well-trained staff and you'll have it all: very clean, silent rooms (also silent air-conditioning), underground parking (unfortunately costs extra 60 PLN) and nice breakfast (paid extra 45 PLN). You're planning to come to Wrocław ? You've got to try this hotel. You will like it ! One thing I couldn't find in my room though: disposable tissues. Might have been somewhere... Or not ?

  • Stayed: July 2014, traveled on business
    • Value
    • Rooms
    • Service
Thank MarekTumilak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukaszPiekarski, General Manager at PURO Hotel, responded to this reviewResponded July 28, 2014

Dear MarekTumilak,

thank you very much for your reservation and awesome review left just after the stay.
It's really great to hear so many positives in one review.
It will surely motivate us to provide service on the highest level.

Hope to see you soon in PURO.
Maybe Poznan or Krakow next time :)

Regards,

Lukasz Piekarski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

A mate and I got a great deal to stay here for a couple of nights, and after initially struggling to come to terms with the technology and the fact that the bathroom contains see through glass, we desperately wanted to extend our stay. Don't worry, there is a curtain to maintain bathroom privacy.

The beds were insanely comfortable, the location was excellent, the staff were friendly and helpful, and the whole place was nice and quiet. The breakfast seemed fairly pricey for what it was so we went into town for that and there were plenty of places to eat for cheap.

Puro gets my recommendation though. But it's probably not for the technophobes.

  • Stayed: July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukaszPiekarski, General Manager at PURO Hotel, responded to this reviewResponded July 28, 2014

Dear Nick S,

thanks a lot for your stay and great opinion shared via TA with the others.
We are really happy you've had a good experience with PURO.
Hope we meet you here again ;)

Regards,

Lukasz Piekarski

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

As it often happens - the higher your expectations, the greater your disappointment...
ROOMS
The hotel appears to be a modern proposal for business and leisure customers and indeed, the first impression is great! Self-service whenever possible from arrival to departure, tablet-steered rooms, glassy toilet, modern interior. Geek's paradise! The first impression: WOW! But:
- rooms are very small, it's a bed only with a very small wardrobe, no place for suitcases,
- practically no business corner - a tiny table where a regular notebook barely fits,
- no intuitive operation and poor operation manual - when everything is operated through a tablet fixed on a wall, the instructions should be written for a dummy; despite that, two 30 y-olds had problems with A/C and lights operation and needed to get human help to have things working properly
- a glassy toilet is classy, and though it requires getting used to, we found it a really interesting solution... but at night, when you need to use it and suddenly, with your every move, all lights in a room FLASH! It gets annoying that when you need to pee at night, you need to wake your partner up...
- the feeling is spoiled by holes in the curtain, a huge hole in the wall
- A/C - despite setting it to the minimum during a day, the room was hot and steamy, which was odd, because corridors were nicely cooled and very pleasant. It was really unpleasant to stay in a room. But the worst appears at night - air outlets are placed directly above your head when you sleep and blows cold air on your sinus. Two days spent in conditions like this - a runny nose and permanent headache guaranteed. And you can't turn it off! Even despite turning the A/C off, the air blows constantly.
SERVICES:
- rooms service - all towels were always replaced - a terrible waste! But missing soap or shower gel were not filled up, only upon request
- bicycles - though offered free, there are only a few and cannot be booked. And they are in terrible technical condition, cry for maintenance!
- parking - large parking availble in a basement, but since it is open for public, it is often crowded and people park outside parking locations. No wonder, if you paid for it in advance and find no free space in the end. And it is very expensive.
Bright points:
BREAKFASTS - one of best I've ever had
COFFEE - available free for hotel guests
LOBBY - classy and pleasant

Summing-up: all this would be OK in a hostel, but not in a hotel for 100€/night!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukaszPiekarski, General Manager at PURO Hotel, responded to this reviewResponded July 18, 2014

Dear Robert O,

thank you very much for the reservation and the opinion shared via TA portal.
We are very sorry for the inconveniences you've met during the stay.
I know that it's not good explanation but we are working on very high occupancy level and unfortunately sometimes some technical equipment like A/C refuses to obey.
I can only promise that if you give us a chance and visit us again,
you won't be dissapointed.

Best regards,

Lukasz Piekarski

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Reviewed July 15, 2014

We loved this place so much for its understated charm, comfortable rooms, fabulous breakfasts and really attentive staff.We've already been back once and we'll be running all our conferences in Wroclaw here

Room Tip: rooms at the back are quieter - not that there's much noise - but the views are more relaxing
  • Stayed: June 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank nickward2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LukaszPiekarski, General Manager at PURO Hotel, responded to this reviewResponded July 16, 2014

Dear nickward2014,

thanks a lot for your booking and great review left on TA.
It seems that PURO has been built exactly for you ;)
We are really happy if we could make your stay faboulous.
Please feel invited to visiting us in Krakow and Poznan as well :)

Hope to meet you in PURO Wroclaw soon.

Best regards,

Lukasz Piekarski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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