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“Weekend in Mercure Hotel Kasprowy - Zakopane”

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Mercure Kasprowy Zakopane
Ranked #4 of 67 Hotels in Zakopane
Warsaw, Poland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Weekend in Mercure Hotel Kasprowy - Zakopane”
Reviewed April 19, 2013

Perfect for holiday tours. Everything good quality. Breakfast fresh and wide choice of meals. Nice swimming pool with a nice view of the most attractive parts of Tatra Mountains. Some quests were very noisy in night time.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Antoni_018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Sir,

Thank you very much for your comment. We do appreciate your concerns about the Mercure Zakopane Kasprowy.
I will share your comment with my staff, and the security company about the noise during the night. I'm sure it will encourage us to continuously improve the quality of our services.

Thank you again, and we do hope to have the opportunity to welcome you again in the near futur.

sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Bengaluru, India
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 14, 2013

Although this should review should have been written long ago, I have to admit, this is the most beautiful hotel with extremely cordial staff. This place has an amazing view, right at the foothills, its a delight to have stayed here- even though my stay was short here, it was worthwhile.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Shivani_lakhotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Madam, Miss,

Thank you very much for taking time and opportunity to share with us, your stay at Mercure Zakopane Kasprowy.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. I am sure that this feedback will serve as an encouragement to all of our staff.
We did appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near futur.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 30, 2013

Hotel is situated in the mountains next to the ski slope. Rooms clean and spacious. Towels changed daily. Breakfast very good. Service very nice. Great combination taxi from the center of Zakopane. There is a disco, with a lot of different shows. I highly recommend this hotel.

Room Tip: I would recommend rooms with views of the mountains - a perfect view.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krokodylowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Sir,

I very much appreciate your comment about your stay in my hotel.
It is a pleasure for me and my team to receive a positive feedback.Please, be sure that we will share your comment, with he rest of our team.

Thank you very much and we do hop to welcome you again in the nearest futur.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bydgoszcz, Poland
1 review
Reviewed March 18, 2013

1. hotel needs a major renovation.
2. looks like from the 80's.
3. playground closed in March - why?
4. fantastic view from the windows.
5. breakfast very good but too expensive for a longer stay
6. fatal road around the hotel

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank stanpier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Sir, dear Madam,

Thank you for sharing with us your concern regarding your stay in the Mercure Zakopane Kasprowy.
Your feedback about mini-club and breakfast is very important for us. I would like to inform you that we already manage the renovation of the road and we are now preparing plan for the hotel.

We did appreciate your comment and it is our hope that you will give us the opportunity to better serve you in the near futur.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

Me and my wife traveled to Zakopane for ski lesson. The staff are friendly and helpful and fluent in English. From my room windows I can see mountains and ski slop. The ski school is 2 minutes away from the hotel.70 Zloty/hour of personal training, after 2 hour of training you can start to ski yourself. You can ask hotel staff to book for your trainer or buy ticket to go to Gubałówka where you can walk around and enjoy the view from the top of Zakopane.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brianly4311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Sir,

We appreciate very much your comments about the Mercure Zakopane Kasprowy, the sky slope close to hotel and the sky lesson.
I will share your comment with my manager during our next morning briefing.

Thank you again for sharing your experience with us, and we do hope to welcome you again in the nearest futur.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knowle, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2013

I may now bore a few of you but again I am going to say that the Mercure Kasprowy in Zakopane in Poland is the best choice for winter break that eithe does or does not involve skiing.
Great location, fantastic food, excellent service, that is what you want when you go on holiday. We keep going back to Zakopane every half term in winter and as it stands at the moment we are not going to change the location.
The hotel is next to the ski slope, has got its own ski hire and a shuttle that takes you to town and back.
Again, we have had an excellent skiing holiday!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, August 12, 2013
Dear Madam, Miss,

Thank you very much for taking the time to tell us about your second experience in Mercure Zakopane Kasprowy hotel.
It is a real pleasure for me and my staff, to see that for the second time, we did manage to fullfill your expectation. It is a real pleasure.

We did appreciate your comment and we do hope that your next visit will be so pleasant as all previous one.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bude, United Kingdom
1 review
Reviewed March 5, 2013

have just spent 4 night at this totel and i found it a great place to stay.most of the staff speak english which as normal puts us brits to shame as i cant speak a word of polish.the rooms where of a good size with a nice mountain view,cleaned each day along with the bathroom,plenty of hot water any time of the day.breakfast was spot on at only a tenner,loads of choice and eat as much as you like.ski hire on the ground floor just open the door and your on the slope.zakopane just a short taxi ride away,nice town with lots choice for food and if pork is your thing then this the place for you.if you have never been to poland and fancy a change give this hotel a shot you cant go wrong.....

Room Tip: all rooms look over moutains or ski slopes but you will find quite all round
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, March 12, 2013
Dear Madam, dear Sir,

We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kasprowy Zakopane

Property: Mercure Kasprowy Zakopane
Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Zakopane
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Official Description (provided by the hotel):
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane

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