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“glory days are behind him”

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Mercure Kasprowy Zakopane
Ranked #6 of 69 Hotels in Zakopane
Certificate of Excellence
Reviewed February 7, 2013

One of the largest hotels in Zakopane, but also one of the oldest. Infrastructure is quite outdated, need a good renovation. Service rather slow in action. As a member of the accor club got a very bad room, almost all night it was impossible to sleep - snowplow outside the window. In the morning I could hardly changed the room (it was necessary to contact the manager). Breakfast quite expensive so I did not try it, even greedy highlanders offered cheaper breakfast. The room was quite small, the first mercure who offered so small room. Advantages was the slope, which was practically next door, good access to the center- bus from the hotel at a fair price. Can recommended but if you look for something comfortable, try to find something different.

Room Tip: try to get room with mountain view
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  • Stayed: December 2012, traveled as a couple
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1  Thank nucu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear Madam, dear Sir,

We very much appreciate your comments regarding your experience in our hotel.
Your feedback is very important to us. The management team with the new owner of the hotel, already engage the process of modernisation of the hotel.
Thank you for sharing your concerns with us, and we do hope to welcome your again in our hotel in the near futur.

Best regards

Philippe Campagno
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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236 - 242 of 865 reviews

Reviewed January 29, 2013

lovely view,they had our aussie wine..penfolds which was nice!ski run outsides door was fantastic and the main street of town was walking distance..or cheap for a taxi..either way....swimming pool was great after hard day of skiing....we will be back 2015 January..looking forward to it!thank you Madzia Rybka

Room Tip: I asked when booking for a lovely view...got 6 floor looking over Zakopane...lovely!
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  • Stayed: January 2013, traveled as a couple
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1  Thank tammmy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear Madam, dear Sir,

It is always a real pleasure for us, to receive a positive feedback. Be sure that I will share your comment to my team.
Thank you very much to taking time to tell us about your experience, and we do hope to have the opportunity to serve you again, before 2015.

Best regards

Philippe Campagno
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

Hotel in great location. Views from back or front rooms are exceptional. Staff at reception at not very forthcoming & could be more friendly, even a smile would help. We we're there just after new year & during the Russian orthodox Christmas so hotel was busy. Bar was very busy one night & after 20 mins wait to be served we gave up. Only two staff serving, then duty manager decided to tell one bar staff to collect glasses, leaving one serving. Think management would be better placed helping out rather than giving orders!

  • Stayed: January 2013, traveled with friends
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2  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear Madam, dear Sir,

We very much appreciate your comments regarding your stay in our hotel.
Your feedback is very important to us, and especially for my F&B manager at this time.
Thank you again for sharing your experience at Mercure Zakopane Kasprowy, and we hope your next visit will be so nice as the previous one.

Best regards

Philippe Campagno
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

I have stayed at this Hotel many times and when ever I will go to Zakopane again, I will stay there only. This is located at the best place you can think of, it is adjacent to the biggest Ski slope in the city and is not too far from the Citi Centre. Rooms are ok and so is the whole hotel. But the best part is the Ski slope for which most of the people come to Zakopane in Winters. In the evenings the view from the Hotel and some of the rooms is amazing specially when Ski is still happening. Staff most of the time is good and helpful, breakfast is good and so is the restaurant.

Room Tip: Take Ski slope facing rooms.
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  • Stayed: February 2012, traveled with family
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3  Thank RishabhG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear Madam, dear Sir,

Thank your for your comments, it is a pleasure for me and team to receive a positive feedback.
I am sure that this feedback will be an encouragement to continuously improve the quality of our services.
We appreciate your sharing of your experience, and we do hope to welcome you again in our hotel hotel in the near futur.

Best regards

Philippe Campagno
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

  • Stayed: January 2013, traveled with friends
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1  Thank burfygirl
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2013

Hotel creating a panorama of Zakopane. Very large, three restaurants in the center. Price as standard, very high. Service friendly and very helpful. Quite expensive parking. The food in the restaurant is a typical highland and very tasty. I recommend spa treatments and a swimming pool.

Room Tip: I recommend spa treatments and a swimming pool
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  • Stayed: January 2013, traveled as a couple
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1  Thank Art779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear madam, dear Sir,

We did appreciate your comments regarding your stay at the Mercure Zakopane kasprowy.
It is always a nice pleasure to receive an positive feedback.
I will share your comment with all my team.
We do hope to have the opportunity to welcome you again at Mercure Zakopane Kasprowy.

Best regards

Philippe Campagno
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

I guess the standard of the hotel is ok given it´s 3-stars. But a lot of the staff simply never give you a smile. If you like skiing the location is great, especially if you have children. There is a skiisloope ten meters from the hotel.

I woke up with a terrible headache in the middle of the night. I went to the reception to get a bottle of water. They could not offer this!!!!! That is just plain lame.

The view was exellent though. Just look at my picture:)

Room Tip: Get a room with a mountain view!
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  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank pjapproved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this reviewResponded March 12, 2013

Dear Madam, dear Sir,

Thank you for sharing your concerns about your stay at the Mercure Zakopane Kasprowy.
We are sorry that your experience did not meet your expectations. Please allow me to express our sincerest apologies.
Please rest assured that we are taking the appropriate measure and training to improve the welcome of our staff. We did as well provide new solution to be able to delivery water or others beverage during the night.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futur.

Best regards

Philippe Campagno
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Zakopane
Price Range: $71 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Official Description (provided by the hotel):
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane

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