Although I liked the setting of this hotel I cannot recommend it due to the poor and inconsistent customer service. I was quoted three different prices for the cost of staying an additional night beyond our booking. I was charged an exorbitant amount for making a toll free long distance phone call, so as a warning to other travellers, if at all possible, do not use the hotel phones. The desk manager rejected my reasoning outright and would not compromise whatsoever. Service at the front desk was slow and we had a difficult time with the parking lot security gates. All in all, I do not recommend this hotel and my suggestion is that you should look elsewhere if you want to stay in Zakopane.
- Official Description (provided by the hotel):
- Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more less
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- Also Known As:
- Mercure Kasprowy Zakopane Hotel Zakopane
- Accor Kasprowy Zakopane