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“Good for skiers, far from Zakopane” 4 of 5 bubbles
Review of Mercure Kasprowy Zakopane

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Mercure Kasprowy Zakopane
Ranked #4 of 67 Hotels in Zakopane
Krakow, Poland
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good for skiers, far from Zakopane”
4 of 5 bubbles Reviewed March 16, 2011

Is was there in January with my girlfriend. We're skiers, so for us this hotel was great. It is located on the south slope of Gubalowka, near really good, modern ski lift (1400 meters long) with beautiful mountain view, which I love especially. It's great that you can just take your skis and go skiing. But it also has some drawbacks... The ski resort is quite far from Zakopane - an hour by foot, which is even worse in winter when the pavements are covered by snow. If you want to go to the city, you have to take your car or go by bus. It's a matter of taste... The hotel was really good, bathroom and room clean, beautiful view from the room (but only half of them offer that, so ask while booking!), pleasent staff. Another attraction of the resort is geothermal bathing but we were just skiing :)

  • Stayed January 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mikej007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, April 7, 2011
Dear Sir, Madame,

I would like to thank you for your comment regarding your stay at the Mercure Kasprowy Hotel. I very much appreciate it and it is always a pleasure for the Kasprowy team to receive positive feedback.
I am convince that your comment will serve as an motivation to all our staff as we permently strive to improve the quality of our services.

Thank you again to taking time and share your experience and we hope that your next visit will be as pleasant as the previous one

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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SWINDON
Level Contributor
93 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed March 1, 2011

Stayed here for a week for a ski trip with my wife and 10 yr old son , Couldn't have been a better location . Hotel facilities were excellent for the price, the hotel has it's own ski rental and locker room , just a few metres from the slopes and ski straight back to the hotel afterwards. Great views over the Tatras mountains and a 15 minute walk to Krupowki in the evening. Buffet breakfast was far better than expected and bar prices reasonable. All in all highly reccommended for a beginners ski holiday..

  • Stayed February 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DGRIBBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, March 9, 2011
Dear Madam,Sir,

I did very much appreciate your comments about your stay in Zakopane at Mercure Kasprowy.

I will present your comment, to my team, during our next meeting. Your feedback will be an encouragement to all of us to continue to improve our quality of product and services.

Thank you very much for sharing your experience and we hope your next visit will be as pleasant as the last one.

Sincerely,

Philippe Campagno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warschau
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed January 31, 2011

The main advantage of this hotel is that there is a pretty long slope with a ski lift adjacent to the property. This makes Kasprowy the preferred hotel of many intermediate skiers. The downside is that the main attractions that the city has to offer and the more advanced ski slopes are far away, and you have to take either a bus (there is a hotel bus that runs every hour - roughly 1 euro per person one way) or take your own car, alternatively a taxi. There are a few restaurants within the premises of the hotel, but if you're looking for the best ones, and trust me the food is just phenomenal in Zakopane, you will have to get to the center of town. The rooms are nicely furnished, some overlooking the mountains, and there is a swimming pool and a finnish sauna onsite. The hotel features everything you need during an awesome winter holiday. I can absolutely recommend this hotel!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bbbflight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, February 1, 2011
Dear Sir, Madam,

I appreciate your comments regarding your stay in my hotel in Zakopane. It is always a pleasure to receive positive feedback from our guests.

during my next meeting with my staff, I will share your comments about hotel and services. As we are continuously working on improvment of quality and services, your feedback will be an encouragement for all of hotel staff.

I would like to thanks you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Philippe Campagno
General Manager
Mercure Kasprowy Zakopane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed January 9, 2011

too crowded, food is not very good, problems with parking, far from the center of Zakopane

  • Stayed December 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCampagno, General Manager at Mercure Kasprowy Zakopane, responded to this review, February 1, 2011
Dear Sir, Madam,

Thank you for taking time to tell us about your experience at the Mercure Kasprowy Zakopane. I am sorry that your experience did not meet your expectations: please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer: therefore your feedback is very important to us. I already asked for organision of a meeting with hotel's manager, specialy dedicated on parking organisation. We also checked our breakfast and buffet, and I decide to send for a training, few members of the kitchen staff, in order to provide more innovation on buffet.
We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near futur.

Sincerely,

Philippe Campagno
General Manager
mercure Kasprowy Zakopane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Kasprowy Zakopane

Property: Mercure Kasprowy Zakopane
Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Zakopane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Zakopane
#5 Best Value Hotel in Zakopane
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Official Description (provided by the hotel):
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 
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Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane

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