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The Bonerowski Palace
Ranked #74 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed February 14, 2014

Perfect location on the main square , close to walking tours, great restaurants ,pubs and clubs.
the hotel itself is in a beautiful 500 year old building.
we stayed in a standard room on a bed and breakfast basis. the breakfast was good ,buffet style with an egg station. As it is a small hotel there were no queues for breakfast and you have a view of the square.
The room was nicely appointed but it should be noted that standard rooms only have a shower and only two english channels on tv.There is a safein the room which managed to break down as we were leaving which caused a panic as passports money etc were in it,two maintenance men later and our valuables were retrieved.
The hotel is beautiful inside with a fab main staircase and lovely old original features .
The staff were pleasant but seemed relatively young and inexperienced.
We enjoyed the hotel but just didn't get that 5 star feeling, as a previous poster stated there were annoying little inferfections,eg only one satchet of coffee in the room and when i phoned down for more they tried to charge me to sent up 2 cups of coffee,he had to go and negotiate with someone not to charge us ,so was a double room only eligible for one coffee satchel ?.When we arrived to book in the facilities of the hotel where not xplained such as the leasure facilities and we had to ask for tourist maps.
On another occasion i asked directions for a particular pub and the receptionist had no idea where it was , I googled it and found it to be just around the corner off the main square.
I think the hotel could really benefit from hiring a good conscierge as the reception staff did not really inspire confidence.
We didn't stay on the weekend nights when the night club is open which is a shame as it sounds like fun .
Overall i could recommend the hotel as it is a good base and most of the time will be spent out and about exploring the great little hidden away restaurants and bars and the hotels location generally makes up for the other negatives.

Room Tip: Standard rooms only have a shower
  • Stayed: February 2014, traveled as a couple
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3  Thank blackbirdboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonerowski, Kierownik recepcji at The Bonerowski Palace, responded to this reviewResponded February 21, 2014

Dear Guests,
We respect your feedback, which is very valuable for us.
Although, we are always in process of making mistakes, and learning from them, that is our goal that our receptionists need to work their best to give the comprehensive response to our guests.
Indeed, it is always very frustrating to experience the mechanical subjects such as the safe problem. Fortunately, we were able to fix it and your were on time for your flight.
Please, be welcome for coffee and cake on the house next time you will be in Kraków.
It will be our pleasure to see you here again,
Best Regards,
Anna Litwińska

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268 - 274 of 487 reviews

Reviewed January 6, 2014

We booked this hotel based upon it's location and 5 star rating of which it mostly deserves but we felt there were a couple of easily fixable details which took it from 5 to 4 in our eyes...
The room we had was beautiful, warm and easily laid out. We were very comfortable and slept well. The staff were incredibly friendly and spoke excellent English. We were very impressed as they arranged a trip for us, hotel transfers to the airport and were a fast an easy check out.
So.... The fixers:
Breakfast- we chose to eat in the hotel U lala cafe. It's unclear if this is part of the hotel or a separate venture but they need to marry the two better as the service in this cafe is poor. We were randomly brought drinks we didn't order, had to wait ages to place an order and sometimes didn't see sight or sound of any service staff for ten minutes. This is not somewhere to go if you're in a rush. No complaints about the food, it was lovely but breakfast on holiday is usually a speedy thing as you want to get out and about.
The Burlesque Club - this is found in the basement which we didn't visit but I heard the gentle hum of baseline for most of the night on Friday and Saturday. Not enough to bother me (I was shattered from pounding the streets) but I imagine light sleepers would be irritated.
The Chopin Concerts - we were directly above them, they are lovely and as a huge Chopin fan I was happy to hear his music without a ticket to the concert but it's not made clear on the website that they are a nightly event and that any visitors who might be having an early evening nap or just not into Chopin are going to be disturbed.
Postcards - the hotel won't help you post things, this seems unusual for a 5 star hotel and once you've experienced the Polish post office you'll feel quite cross about it.
Hot Water - showers are hot and lovely, baths were tepid and slow to run sometimes.
The staff - I repeat, charming and friendly, excellent English. Just didn't seem to be enough of them and didn't come across as 100% confident of themselves.
Maps - we were given a terrific map to help us find the post office. A freebie, tourism sort of map... It was great! It was frustrating to receive it on the final night. We felt it should be handed over at check in along with their tour offers and that the room needed a few leaflets or guides as well. no information about the city to be found there. Even a city history book would be fun. Coffee table sort of thing, especially as we had a coffee table.

Overall it was lovely, these were 'funny' problems rather than real complaints but I felt that these are the sort of things a real mini break fan would be upset with. They are also simple to fix. We would definitely go back to this charming boutique hotel and never felt as though we weren't receiving their best, it's just that their best needs to go up a notch.

Room Tip: Suites are nice! Bonerowski Suite is only room with Market Square View.
  • Stayed: January 2014, traveled as a couple
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3  Thank vbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonerowski, Kierownik recepcji at The Bonerowski Palace, responded to this reviewResponded February 21, 2014

Dear Guests,
Thank you for your opinion, which is very important to us.
As you said in your feedback, the small imperfections are frustrating, but can be also simple to fix. Therefore, recently we managed to work on our breakfasts staff to be more sensitive and react more efficiently for our guests’ requests.
Fortunately, most of our guests are amused by the Burlesque Club and by the Chopin Concerts in the evenings, which we really recommend. For light sleepers we can always manage to turn the music down a bit on weekends.
Overall, we are really glad to see your sufficient comments.
Please, be welcome at The Bonerowski Palace soon again.
Best Regards,
Anna Litwińska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

We stayed for 3 nights at the Bonerowski Palace - it was immaculately clean, warm and perfectly located on the old market square. The room was a good size, no bath in the bathroom but a nice shower which was not a problem for us. Breakfast offered a good selection and generously broad opening times. The staff were without exception friendly and attentive. Could not have wanted more from our stay. Would happily return to this charming hotel.

Room Tip: Didn't see or hear anything to suggest there was a noise issue with any room
  • Stayed: December 2013, traveled with friends
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2  Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2013

The Bonerowski is truly a splendid hotel. Excellent value for your money. Super location, right in Market Square (Rynek Głowny). Uh-la-la restaurant may have the best breakfast in Kraków. Super staff.

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with this hotel
1  Thank David Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

We stayed here for two night at the end of November 2013. The hotel is the most amazing place we have stayed in a long time! Situated right on the square. We stayed in the Bonerowski Apartment, which had its own balcony overlooking the square, which over the festive christmas season is the most amazing view.
The square was very busy and noisy but once the windows are shut you can not hear a thing. It was also quite cold (-2) but we did not feel this at all in the hotel.
We did not eat in the restaurant or have breakfast but it did look amazing. We were given a voucher for a complimentary hot drink in the cake shop, which we had on our 2nd day, and was a lovely cup of tea!
The staff were brilliant. Very friendly and very helpful.
Most amazing though was the view from our room (and our room!). Definately recommend!

Room Tip: Ask for a room overlooking the square!
  • Stayed: November 2013, traveled as a couple
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Thank josey-hoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

Very nice hotel in a perfect location. Our room was huge amd very nicely decorated. Staff were very professional and aimed to please. Only complaint is our room was near steps on the first floor and it could be noisy at times.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank marlynn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

We stayed in the Bonerowski Palace for 7 nights and had a brilliant time. Our room was one of the 'basic' rooms but it was terrific. They had to move us for the last night - but given it was to one of their best suites we didn't mind and wow was it lovely.

All the staff were very friendly and helpful. The breakfast - which was included in our rate - was terrific.

And of course the location could not be bettered - right on the market square just a few yards from the Cloth Hall.

  • Stayed: November 2013, traveled as a couple
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Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bonerowski Palace

Address: ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#37 Luxury Hotel in Krakow
#49 Family Hotel in Krakow
Price Range: $151 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Official Description (provided by the hotel):
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow

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