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All reviews rooftop bar salt room salt cave the main square jacuzzi bath spa area old town swimming pool is junior suite beautiful hotel perfect location underfloor heating spacious rooms reception staff hotel restaurant town square street noise
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Reviewed January 10, 2014

We stayed in the Hotel Stary for 4 nights last summer. It was our first time in Krakow (it is a beautiful city and is not to be missed!) and we chose the hotel based on reviews. The Hotel Stary has a number of things going for it-- it is a lovely renovation of a 15th century building and you can see the old walls in the restaurant and the lobby. It has a superb location right off the square and it has quiet, atmospheric, clean rooms with great air conditioning (it was very hot while we were there). It also has a nice rooftop bar with a great view over the square. Our room was attractive and spacious. It had heavy wood doors, parquet floors, a small but more than adequate bathroom and a comfortable bed. What somewhat marred our stay, however, was the attitude of the staff at the front desk. I can best describe their demeanor as "communist-level service" and suspect that it is a holdover from the past that could be remedied with some training. They were gruff and unhelpful and made you think that you were annoying them by checking in. Note that this was not one particular staff member but all of the personnel at the front desk. (We did not experience this in the restaurant at breakfast where they were very pleasant). Despite their gruff demeanor, when we requested a recommendation for a private guide, they set us up with a fabulous guide (Kasha from Socha Travel) who showed us things that we would never have seen otherwise and who was extremely knowledgeable about Polish history. So, we have mixed feelings about this hotel and would think about whether there were other good options the next time we visit Krakow.

Date of stay: July 2013
  • Trip type: Traveled as a couple
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2  Thank DiscerningTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

As a first-timer in Krakow, Hotel Stary (along with the location and the christmas spirit) made me fall in love with Poland.
We came 23rd of December as a family of 6 adults, and did not know what to expect for the holiday, but a friendly, service-minded and professional staff welcomed us to a wonderful stay.
The hotel is situated at the corner of Stare Miasto, and at the hotel´s entrance you will have the beautiful Mary´s Church on your right hand (going in to the hotel) - a perfect way to both start and end the day.
The rooms are big and decorated in dark colours and robust materials, with nice AC and heath-systems, a well-equipped minibar and satelite-TV (witch we never used).
The only thing that could have been better is the beds: but that is very individual - for me the bed was too hard...

In the basement you will find a wonderful spa, with a steambath, finish sauna, 2 swimming pools, a saltcave and training facilities: perfect for relaxation!

When it comes to the restaurant: I have been dining a lot at different restaurants around the world - and this is world class at its best!
At Christmas eve we had a wonderful 6-course dinner, but it ended at 10 courses.... and everything was perfect!
We even had to go there the last day - just to check if it was the same service and tasty food: and it was!

All in all: excellent staff, a beautiful well-located hotel with a relaxing spa and a superior restaurant! I would recommend the hotel for both friends, couples, business but maybe not for families with small children.

Date of stay: December 2013
  • Trip type: Traveled with family
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1  Thank anna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

I visited this hotel many times.Best time to stay its Christmas . Every time I like this place more and more. This hotel its located in the center of Krakow right next to RYNEK and SUKIENNICE and its about 5 min walking distance to USA Consulate. Its FIRST Class hotel located in old building but its renovated to be very modern place with swimming pool sauna and SALT CAVE .Rooms are verry clean . Food its unbeatable plus BAR on top floor - super /must see/.About NOISE- I didint expirience any.

Room tip: If possible take suite. This Hotel its not cheap $200-$300 a night but definitelly worth the money. For Couples -great.
Date of stay: December 2013
  • Trip type: Traveled as a couple
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3  Thank Mrugalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

Fantastic fusion of old and new building styles makes this an interesting, eclectic hotel. Our room was well appointed, spacious and very clean. The staff were friendly and helpful and this combined with a fabulous location for the tourist areas, especially the main square makes it the No 1 hotel in Krakow for me. The spa is beautiful and relaxing and the dining room (which we only used for breakfast) was a delightful way to start each day. It was December when we stayed at the Stary but we did check out the roof garden and I can imagine it would be fantastic in summer as it has a beautiful view over the square to the spires of the main church.

We had a fabulous stay at the Stary and I would recommend it even to the most demanding of my friends and we will be returning in the near future. Ms F Carey Cheshire

Room tip: Like all cities there are always building works going on and at the moment they are next door so ask for a quiet room if this is your preference.
Date of stay: December 2013
  • Trip type: Traveled as a couple
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1  Thank Fiona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

Let's start with the good things: the location is unbeatable, the junior suite is spacious with beautiful wooden furniture (and a walk in closet!), the spa and the pool make you unwind and forget about everything else (the masseur is the best if you wish to have a deep tissue massage, but not gentle enough for a relaxing session), the service is impeccable and the decor in the common areas is class.

the bad thing : THE NOISE. It is not a problem during the weekend, but our Monday morning started at 7 am sharp and ended with us checking out early and moving to Copernicus. Definitely recommended - for weekend stays during construction work period ONLY.

Date of stay: August 2013
  • Trip type: Traveled as a couple
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3  Thank NATinCPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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