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Amber Hotel
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Reviews (862)
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All reviewscherry vodkathe main squareold townquiet streetexcellent hotelsalt minesscrambled eggsvery helpful staffminute walklittle touchesside streetfamily roompacked lunchtea and coffeefresh fruitwonderful cityboutique hotel
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407 - 412 of 862 reviews
Reviewed February 4, 2013

My wife and I travelled to Krakow for an extended weekend with friends and we chose to stay at hotel amber due to it's location (5 mins walk from Main Square) and great value. We took a taxi from the airport but should have availed of the hotel's taxi service as it was cheaper at 80 PLN for up to four passengers. When we arrived, check-in was quick, easy and friendly. The room was on the second floor and overlooked the street but noise was not a problem. The bed was queen size so smaller than we are used to but the mattress was very comfortable. The room was very clean and reasonably basic but was just fine as we weren't in Krakow to spend time in the room! The breakfast was a mixture of polish foods, hams, cheese, eggs, bread and cereal-plenty to set you up for the day. What really makes this hotel stand out is the friendliness of the staff. On our last day, we missed breakfast and our flight was due to leave around lunch time so when we were checking out, the hotel provided us with a pack lunch consisting of a bagel with ham, cheese and tomato, chocolate bar, drink and orange each!! This is extremely thoughtful and is the sort of gesture you do not often come across. We would definitely stay here again if we were to return to Krakow!

  • Stayed: February 2013, traveled with friends
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3  Thank ritchies130912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Front Office Manager at Amber Hotel, responded to this reviewResponded February 6, 2013

Dear Philip,

Thank you for taking the time to leave such a fantastic review. I am delighted to read how much you enjoy staying with us and how highly you value the experience.
I have passed on your kind words to all the staff in the hotel, who always try their very hardest in delivering excellent service.
I am thrilled to read that you enjoyed the breakfast in our restaurant, in particular takeaway breakfast :) It is a pleasure to read how much you enjoyed all aspects of your stay including rooms for great value,central location, comfortable mattresses or taxi services.
There is no better feeling that knowing we have offered our guests an enjoyable experience, so thank you for your comments.

I would like to thank you personally for your kind recommendation and hope that we will have the pleasure of welcoming you back soon.

Please pass warm greetings to Kyle, Maria, and Robert.

With kind regards,
Paulina Zolkowska-Samorek
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

Superb Hotel. Exceptionally clean. We stayed one night, then a further three nights on our return from Zakopane. Staff are really friendly & helpful. Always a welcoming smile. Good breakfast, sets you up for the day. Great location to central square, only few minutes walk. No noise from the city trams or traffic. Will definitely use this hotel again when we return to Krakow & will recommend to our friends. Thank you Hotel Amber staff for making our stay very pleasant.

  • Stayed: January 2013, traveled with friends
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2  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Front Office Manager at Amber Hotel, responded to this reviewResponded January 24, 2013

Dear Brenda,

Many thanks for taking the time to write such a kind review of your stay with us at Amber Hotel. We are truly thankful for your feedback and so pleased that you enjoyed your time with us.

As you pointed out, there is fantastic location, near to Main Square.I am particularly enamoured to read that you enjoyed our sumptuous breakfast spread - we take pride in setting our guests up for a busy day of sightseeing and we are always happy to see that the effort is appreciated.

It is always a pleasure to know that our hotel has been fully appreciated by our guests and I do hope we can welcome you back to the hotel at some point in the future.

Best regards,
Paulina Zolkowska-Samorek
Hotel Manager

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Reviewed January 22, 2013

We stayed in your lovely hotel in January for 5 days, celebrating our birthday's. All the staff are friendly, nothing is too much trouble for them. The room was large, comfortable and clean. We had slipper's, dressing gowns + lot's of nice toiletries. When we arrived chocolate's and cherry vodka had been put in our room. The hotel is within walking distance of all the main attractions. Breakfast is continental a choice of hot and cold food and lots of it. Superb value a wonderful find. Try it and enjoy the hotel as much as we did. We will definately go back.

Room Tip: we had a superior delux double room and it had every thing you could wish for.
  • Stayed: January 2013, traveled as a couple
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2  Thank EnglandJackalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Front Office Manager at Amber Hotel, responded to this reviewResponded January 24, 2013

Dear Guest,

As much-valued guests, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that were able to make your special birthday days an occasion to remember.
We are very proud of our staff and it is always pleasing to receive such kind comments as yours.
I was so happy that you enjoyed all the aspects of your stay with us especially our comfortable rooms with all facilities. Im so glad that you liked our birthday's gift.

Finally, I'd like to personally thank you for choosing to stay with us, and allow me to wish you all the best.
I hope that we will have the opportunity of welcoming you back to the hotel soon.

Yours sincerely,
Paulina Zolkowska-Samorek
Hotel Manager

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Reviewed January 5, 2013

Very helpful staff, good location (short walk to main square in the old town, railway station also within walking distance), room very good - clean and decent size, with ensuite shower room. Would stay there again if we return to Krakow.

  • Stayed: December 2012, traveled as a couple
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1  Thank Zoe00101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Front Office Manager at Amber Hotel, responded to this reviewResponded January 15, 2013

Dear Guest,

Thank you for your feedback and wonderful comment about The Amber Hotel. I am delighted to hear that you had an enjoyable stay with us.
I am pleased that you appreciated our central location and comfortable rooms . It is nice to read that you will return on a future visit.

I have passed your kind words to all the team who really do appreciate your comments and your time.

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Paulina Zolkowska-Samorek
hotel manager

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Reviewed December 31, 2012

Stayed here in November. Really lovely little hotel. Very friendly staff and a great breakfast. Walking distance to everywhere. Only downside was our 'bed' was just 2 single beds pushed together with a thin foam layer chucked on top which wasn't enough to soften the wood in the middle. We also had separate blankets which we tried to change, but had no luck.
Not a big deal though, and we would definitely stay again.

  • Stayed: November 2012, traveled as a couple
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1  Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Front Office Manager at Amber Hotel, responded to this reviewResponded January 1, 2013

Dear Melissa,
I was very happy to read that you enjoyed the service delivered by our team. They do constantly strive to exceed all our guests expectations and it is truly what sets the Amber Hotel apart from other hotels in Krakow. I was dissapointed that you had issues during your stay. I have taken note of them and am looking in to them in more detail. It is from feedback that guests give us that we try and improve the service at the hotel. I hope that you will return to us soon in the near future. I have passed on your kind words to the team.

Kind regards,
Paulina Zolkowska-Samorek
hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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