The room quality and location in Krakow were amazing. It was disappointing, however, that the hotel management did not really care about the real noise issue that happened from early morning and for the whole work day. This was after our check-in said that we would be at the back of the hotel where it was the most quiet. Unfortunately this was right next door to large scale renovations of a neighbouring building (will last for months). So there was a lot of drilling, pounding construction sounds and vibrations. Though there maybe wasn't anything that the hotel could do to stop the noise and it seems they didn't want to give us a different room, they didn't offer any compensation or even a complimentary meal at the restaurant. They were only concerned with themselves and said "Well don't tell anyone or mention it [in a review] because that just hurts us" -- true enough but it shows how little they cared about their guests and that we are not the priority.
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- Also Known As:
- Floryan Hotel Krakow