Be aware: apparently the cheating has a system! Bookings are not guaranteed even if guarateed by credit card!
We arrived later in the evening yesterday (July 21.) and were told that the room had been given away to some other guests - although we had made a guaranteed and confirmed booking more than 5 months ago. Was relocated to Hotel Kossak - a boring 70 ies concrete tower off the old town.
Quite obviously this was a scam and has a system. The apologies and explanations of the night poter were so eloquent (in our case it was a film team who desperately had to stay longer...) that he clearly was making it all up. Kossak and Senacki seem to be related and have flyers of each other at the reception desks.
Judging from the series of disrespected reservations it obviously is a regular practise to use bookings of Senacki to fill up Kossak which - though also a four star hotel - is a completely different style and format. And although we were supposedly " upgraded" we ended up in a suite in a dull modern hotel at a junction of two noisy streets instead of a cosy mid size old town hotel with charm.
Therefore be aware of not being taken hostage at a late summer holiday evening when there is simply no choice but to give in.
To me, this is not just a misdemeanour. It is poor treacherous business behavior. Out of principle one should not book neither Senacki nor Kossak for this blatant way of cheating individual travelers. I am even more angry since who were friendly enough to do a direct booking instead of going through HRS or Booking.com.
- Official Description (provided by the hotel):
- SENACKI HOTEL is located in the heart of Krakow that delights with beauty of renovated interiors and one of the kind atmospheres of the place. Clasical form and window architectural decorations creats distinguished and exclusive style. SENACKI HOTEL is "one of the places that you will remember for ever and ever even if only one night was yours". Just resident and you will feel the city atmosphere. It is the only moment to see an old, historical city getting up in the morning and feel a part of it and its history. SENACKI HOTEL has 20 rooms, sigle and double, located at 3 storeys and attic. Rooms are kept in fine colouors, complete with high quality fabrics, furniture and details that ensure comfortable rest. The unforgettable view from room window shows beauty of city of Krakow. ... more less
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- Also Known As:
- Senacki Hotel Krakow