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“a magical place with very thoughtful staff”
Review of Senacki Hotel

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Senacki Hotel
Ranked #11 of 265 Hotels in Krakow
Certificate of Excellence
Reviewed June 22, 2013

We stayed here on our last night in Krakow after returning from Zakopane. When we checked in the receptionist was happy to tell us we (my husband and I) were upgraded to a suite. We were ecstatic. Wow, what a suite! And with a balcony! And what a view! The next morning was my sister's birthday (she stayed in another room with our cousin) and I mentioned that to the staff as I waited for her to have breakfast together. A few minutes after we started breakfast (which was wonderful) the hotel receptionist surprised her with a special treat with a lighted candle. The restaurant ladies helped me sing 'happy birthday' and Sto-lat. It was so special for us to be in the country of our ancestors on her birthday and have such a special kindness. And that balcony - I was up early on the balcony listening to and watching the birds. Krakow was theirs. It was magical. You just have to experience it for yourself.

  • Stayed: June 2013, traveled with family
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1  Thank likestotravel53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 30, 2013

Dear “likestotravel53”,

We are always delighted when we get such a heartwarming feedback, thank you for taking the time to share your experience at Senacki Hotel. Our hotel is definitely a very magical place and the best choice to discover Kraków easily, whether you are fond of culture, historical monuments, nightlife, shopping or gastronomy.

Thank you very much for your kind comments which have already been forwarded to the staff.

We are really looking forward to welcoming you again, please do not hesitate to contact us.

Best wishes,
Dorota Opoka
Front Office Supervisor

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504 - 510 of 924 reviews

Reviewed June 16, 2013

I stayed in the hotel with my colleague for 3 nights. We were very happy with the location, rooms and customer service. The staff was very helpful and always available. The hotel is smart, clean and cosy. We enjoyed the bar in a basement and very good choice of food for breakfast. I would definitely recommend this hotel for business trip or leisure and will be very happy to go back in the future.

  • Stayed: June 2013, traveled on business
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1  Thank Ula1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 30, 2013

Dear “Ula1988”,

Thank you for choosing Senacki Hotel and leaving a kind review on TripAdvisor. We are pleased to read that you enjoyed your stay with us, especially the central location, spacious rooms and buffet breakfast.

My lovely team and I can’t wait to welcome you again soon at Senacki Hotel,

Kindest regards,
Dorota Opoka
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

My wife and I took our two adult daughters and their partners to Krakow for a five day break and stayed at the Senacki.
The hotel is ideally situated just down from the main square in the Old Town. The hotel is small (only 20 rooms) but everything was of a high standard. The staff could not have been more helpful from the initial booking, right through to leaving.
I have no hesitation in recommending Krakow for a short break and the Hotel Senacki for that break.

Room Tip: Our group had 3 out of the 20 rooms available and all were furnished to a high standard. Air conditi...
See more room tips
  • Stayed: June 2013, traveled with family
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2  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 14, 2013

Dear “Paul W”,

We very much appreciate your positive feedback regarding your stay at the Senacki Hotel. We strive to provide a superior service experience for every customer; therefore your opinion is very important to us.

We are delighted that you highlighted the unique style of the each of your three room. We have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We are glad that you could take the advantage of the central location of our hotel and could easily reach the sights of the city.

It would be our pleasure to welcome you and your family again in our Hotel in the near future.

Kind regards,
Dorota Opoka
Front Office Supervisor

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Reviewed June 11, 2013

I stayed in the hotel with my partner, parents and sis and her chap, and I can honestly say all 6 of us thought the hotel was fantastic, you couldn't ask for more friendly and helpful staff who were always smiling and made you feel very welcome. The hotel rooms were spacious and kept very clean, and we couldn't hear a single noise from the room right next to us, so nice thick walls too and we had a room overlooking the front views of the castle, and we could barely hear any noise. The breakfast was lovely, cereals, ham, cheese, hot and cold drinks and freshly cooked hot breakfasts too. We only got back from there yesterday and I would definitely stay there again. Perfect location, everywhere is within walking distance, shops, bars and restaurants.

If you want a clean, beautiful, spacious roomed hotel with the best staff then this is your place to be!! And as there are only 20 rooms it feels more private and intimate.

  • Stayed: June 2013, traveled as a couple
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3  Thank FWHITBY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 14, 2013

Dear FWHITBY,

It is a pleasure to read that you liked Hotel Senacki and you had a memorable stay with us. The feedback of our guests is very important to us therefore we highly appreciate your warm and detailed comments.

We are very happy that you were satisfied with the services we provided and it is our hope that we can welcome you in Hotel Senacki in the near future again!

Kind regards,
Dorota Opoka
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We stayed at this Hotel 5th to 9th June, great location in between Wawel Castle and St Marys Square, all the Old Town sights, bars & restaurants within easy walking distance.
we had suite 101 with balcony overlooking Grodzka St, which was large, nicely decorated, very clean.
Staff very helpful with restaurant reservations, umbrellas if going out in the rain, and generally very friendly.

  • Stayed: June 2013, traveled as a couple
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Thank Ishman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 14, 2013

Dear Ishman52,

Thank you so much for this fantastic, feedback regarding your recent stay at our Hotel. We are delighted that you enjoyed the stay in Hotel Senacki.
I am delighted to note that you enjoyed your time with us and appreciate your nice words regarding our hotel’s beauty and location and the quality of service you received from our Staff.

I am glad that we managed to contribute to a truly a memorable experience!

Best regards,
Dorota Opoka
Front Office Supervisor

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Reviewed June 8, 2013

We stayed at this superb little hotel during a city break in Krakow -- 3rd to 7th June 2013 .
Staff were so friendly and helpful , breakfast was superb , room was large and nicely decorated and very clean , and the hotel itself was in a perfect spot for walking to all the city sights .

  • Stayed: June 2013, traveled as a couple
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3  Thank Muriel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 9, 2013

Dear “Muriel R”

We are delighted that you posted such a nice review on TripAdvisor. Thank you very much for your kind comments which have already been forwarded to the staff. Special thanks for pointing out our favorable location, delicious breakfast and hotel design.

Yours Sincerely,
Dorota Opoka
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013 via mobile

We stayed here from 27th to 31st May.... Myself, my son and my parents. We had 2 single rooms and the suite no. 101.
The staff are all so friendly , willing to help and nothing is too much trouble. The holiday was a gift for my parents and the suite room with views over the church and a beautiful little balcony was prefect . With bathrobes and slippers adding to the decadence of the whole thing. With the violinist and singers busking outside the church to the evening. Although to call them buskers seems wrong as they were so good
The shower in my room was really powerful,,the toiletries in the rooms are of a good standard,,,,,and the hairdryers are powerful enough
not to have take one of your own.
Breakfast was a good choice of cereals, fruit, yogurts , breads, meats, teas,coffee, eggs cooked to order. There is an option to have breakfast delivered to your room for a very small service charge.
. The bar located in the cellar of the hotel has fairly steep stairs but as with everything in the hotel they have provided a solution ,,,there is a lift to take you down,,and the prices for a hotel bar are very good.with very friendly bar staff..It was no trouble for the staff to make bookings at restaurants for us. We had some quite heavy rain when we were there and the loan of the hotel umbrellas was a godsend.
LOCATION LOCATION LOCATION,,,,,,,enough said. 5 Mins to the main square and 2 mins to the castle.
Krakow is a beautiful place with beautiful buildings.
However it is not possible to describe the feeling of sitting in the market square with a coffee or a beer and watching the street entertainers the horse and carriages. And in the evening when the buildings are all lit up it is just wonderful,,,,,,most of the cafe shave heaters and provide blankets if it gets chilly.
The carriage rides are very reasonable at 100 zit for 25 min ride.....and the route back to the square takes you back past this hotel and you can get dropped off there if you wish .
If you are choosing between this and another hotel tip must choose this one.
Thank you all at the Hotel Senecki for a wonderful stay and a wonderful holiday.


  • Stayed: May 2013
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4  Thank Aliloveholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OstiHotele, Front Office Supervisor at Senacki Hotel, responded to this reviewResponded June 9, 2013

Dear “Aliloveholidays”,
Thank you for taking the time and sharing your experiences on your recent stay at our Senacki Hotel with Tripadvisor’s traveler community. Thank you for highlighting our staff’s helpful and professional attitude along with the breakfast buffet’s varied offer. I am glad that the room and its upkeep also have met your approval. Furthermore I am pleased to read that you could take advantage of our central location and could easily explore our lovely City Kraków.

Kind regards,
Dorota Opoka
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Senacki Hotel

Address: ul. Grodzka 51, Krakow 31-001, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Stare Miasto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Krakow
#7 Family Hotel in Krakow
#7 Luxury Hotel in Krakow
#55 Business Hotel in Krakow
Price Range: $78 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Senacki Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
SENACKI HOTEL is located in the heart of Krakow that delights with beauty of renovated interiors and one of the kind atmospheres of the place. Clasical form and window architectural decorations creats distinguished and exclusive style. SENACKI HOTEL is "one of the places that you will remember for ever and ever even if only one night was yours". Just resident and you will feel the city atmosphere. It is the only moment to see an old, historical city getting up in the morning and feel a part of it and its history. SENACKI HOTEL has 20 rooms, sigle and double, located at 3 storeys and attic. Rooms are kept in fine colouors, complete with high quality fabrics, furniture and details that ensure comfortable rest. The unforgettable view from room window shows beauty of city of Krakow. ... more   less 
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Also Known As:
Senacki Hotel Krakow

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