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“Great stay”
Review of Hotel Amber Design

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Hotel Amber Design
Ranked #60 of 264 Hotels in Krakow
Certificate of Excellence
Reviewed December 4, 2013 via mobile

We were there for a few days and they were really kind, attending all of our demands. The rooms were more than correct and breakfast with variety and quality. Really nice stay and just 5 minutes walking to the main square, well comunicated. Good election!

Stayed: December 2013
1  Thank Angel5_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded January 28, 2014

Dear Guest,

Thank you for your favorable comments about Amber Design Hotel.

I am pleased to hear that you enjoyed your stay and found the rooms to be more than correct!

I do hope that you will be able to come back to the hotel in the near future so we can once again ensure you have a wonderful stay with us.

Kind regards,
Magdalena Lipiarz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (329)
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220 - 226 of 329 reviews

Reviewed November 23, 2013

We booked a quiet de-luxe room through Expedia for 4 nights and on our early arrival at 11.00 we were shown to room 212 which has a sleeping area and a sitting room and is facing the rear courtyard of the new part of the hotel and was as quiet as we requested. The room was very clean and spacious with full tea, coffee facilities and bottled water.
All members of staff we came into contact with were extremely friendly, polite and efficient. When we needed directions or information everyone was exceptionally helpful.
Although we did not see anyone from housekeeping, the rooms and bathroom were kept spotlessly clean, tidy with refreshed tea, coffee and toiletries etc. Excellent service.
The choice of food at breakfast was, as expected, full continental with hot scrambled eggs, bacon and sausages. My only negative comment is the hotel should try to get a better system of keeping the food hot as on a few occasions the food was not hot enough.
We ordered two packed lunches as we were going on a trip, but we felt they were very basic with not enough in them to justify 17PLN each.
I feel the hotel needs to find a way to create a proper bar area as at the moment when you have a drink in the evening you are sitting in the breakfast room.
Overall we were very pleased with our stay at The Amber Design and we would certainly stay there again and it deserves the "Excellent Hotel" title I have given.

Room Tip: Room 212 at the rear for a quiet night.
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  • Stayed: November 2013, traveled as a couple
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1  Thank Westlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded December 5, 2013

Dear Guest,

Thank you for taking the time to leave us a review on the site following your recent stay at the Amber Design Hotel.

It is delightful to hear that you found our rooms clean, comfortable and spacious. I am so glad that my fantastic team met your expectations. I have already passed on your kind words to them. Comments such as yours are great motivators for our staff.

We really appreciate your comment regarding breakfast and restaurant. We do take the opportunity to focus on it.

Once again, thank you for staying with us. We hope to welcome you back in the near future.

Kind Regards,
Magdalena

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Reviewed October 24, 2013

We thoroughly enjoyed our stay in this clean, friendly, helpful and particularly well situated hotel. It was a very short and safe walk to the main square and the staff were very willing to help with directions to other attractions, as well as giving informative advice. It was easy to book trips and easy to sort out checking out times and taxis to the airport with efficient staff. A fabulous choice.

  • Stayed: October 2013, traveled with family
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1  Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded October 31, 2013

Dear Guest,

Thank you for providing great feedback of your stay at Amber Design Hotel.

We are delighted that you enjoyed your stay with us and that our staff made you feel welcome. We take a lot of pleasure in making each of our guest’s visits "fantastic".

Thank you for staying with us, we hope to welcome you back in the near future.

Warm regards,
Magdalena

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Reviewed October 20, 2013

We had decided to visit Krakow for a long weekend, and booked the Amber hotel direct, not through a website.
The hotel arranged everything, including a transfer from the airport, which was perfectly timed.
The hotel policy is check in at 13.00, we arrived at 10.30 am and hoped to leave our luggage and were delighted to be told by a lovely young lady that our room was ready, the young lady then proceeded to give us free maps, directions to everywhere and our keys.
Our room was 110, at the front on the first floor, complete with a lovely balcony.
The room was spotlessly clean on arrival and kept that way throughout, the bed is one of the best we have ever had in a hotel, which led to a great couple of nights sleep.
I have read a few reviews that seem quite unjust regarding the breakfast, there is a plentiful supply and the staff are great.
We have been in many hotels in Europe and America, and I can honestly say that we have never met such lovely, welcoming hotel staff, they are genuinely concerned that you like your stay.
The hotel is beautiful, minutes from the main square and Krakow is lovely.
I am sure there are many wonderful hotels in Krakow, but from our experience, if we return to Krakow we will be back at the Amber.
I would recommend the Amber without hesitation. The staff are so polite and helpful.

Room Tip: Take room 110, it is superb with its own balcony, there are three other rooms with balconies at the...
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  • Stayed: October 2013, traveled as a couple
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6  Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded October 31, 2013

Dear Michael,

We really appreciate you finding the time to share your recent experience at Amber Design Hotel.

I am pleased you enjoyed your stay with us and feel our employees are the best in the industry…they truly are a great team and they consistently make me very proud.

I am really glad we were able to provide you with an exceptional experience from the moment you stepped in until the moment you departed.

We look forward to welcoming you back to our hotel on a future visit so we may take care of you once again. Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Magdalena

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Reviewed October 16, 2013

We stayed here for four nights, and thoroughly enjoyed it. The staff was super polite and cheerful at the desk. All of the desk staff spoke very good English. The room was great. very comfortable and very roomy. They have a lift which was great with two large bags and being on the fourth floor. The only complaint is with breakfast. For some strange reason they put the hot food in a warmer but do not light the heater so it gets cold. this was odd as they go overboard to give you a great breakfast selection but cold scrambled eggs are kind of gross. The staff at breakfast spent all there time chatting amongst themselves. Which was a contrast to the rest of the hotel staff which were amazingly helpful. Having said that, there was plenty of other options so it was not a big deal. They even packed us a box lunch when we left for the airport very very early. overall a wonderful place, I would stay again.

Room Tip: If you want a comfy and quiet room grab 308. Top floor was very quiet.
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  • Stayed: October 2013, traveled as a couple
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Thank sjpic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded October 25, 2013

Dear Guest,

Thank you for staying with us at the Amber Design Hotel.

On behalf of our team I would like to thank you so much for your positive feedback and so kind words. It is a great pleasure when our efforts to make our guests’ stay enjoyable are fruitful.

I am happy to hear that you have enjoyed your stay in our hotel and spent a good time in Cracow.
We appreciate your comment regarding breakfast. We will address these points.

We truly hope to host you again in the nearest future .

Best regards,
Magdalena

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Reviewed October 16, 2013

My wife and I have just returned from Krakow and we stayed at hotel amber , and it was one of the best city hotels we've stayed in, the staff are second to none spoke very good English and were as helpful as they possibly could be, nothing was a problem to them. our room was spotlessly clean, toilet was the same and generally the foyer/restaurant/ were the same. The one small point id like to make is that the breakfast could have more hot food, but there was ample other food such as cereal/cold meat/cheese/rolls/bread/tea/coffee. I would recommend this hotel to any of my friends who went to Krakow for a short stay. there is a 24hr atm just opposite the hotel and a small supermarket just 50yds away and you are only a 5 minute walk from the main square. all in all it was great value for money and you could save money by booking direct with hotel. They can also book airport transfers and trips at no extra cost

Room Tip: the hotel is on a quiet side street our room was at the back of the hotel and it was silent we had a...
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  • Stayed: October 2013, traveled as a couple
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Thank avmoja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded October 25, 2013

Dear Guest,

Many thanks for taking the time to leave your nice words following your recent stay at Amber Design Hotel.

I am so glad that my fantastic team met your expectations. I have already passed on your kind words to them.

We look forward to welcoming you back to our hotel on a future visit so we may take care of you once again. Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Magdalena

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Reviewed October 8, 2013

This hotel made our recent visit to Krakow one of the best "city-breaks" we have experienced. The staff were extremely friendly and helpful; they also spoke very good English. Our room was on the top floor and, consequently, did not have a very large window. This did not matter, however, because the view was never going to be good. The hotel is situated on a back street and is the only negative to report - there are health and safety issues with the state of the pavement. On the other hand, it is very quiet ( something that cannot be said about many hotels in cities) and is ideally located for strolling into the Old Town and is close to good value restaurants. The room was very good and the beds comfortable. I can certainly recommend The Amber Design to anyone visiting Krakov.

  • Stayed: September 2013, traveled as a couple
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Thank TedW859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this reviewResponded October 25, 2013

Dear Guest,

I would like to take this opportunity to thank you for staying with us and for taking yourself the time to share your opinion. 

Guest comments are very important to us, enabling us to provide better services.
We are very happy to learn that you were satisfied with your accommodation as well as the services provided by our staff. The team of Amber Design is always committed to deliver high quality and memorable service to our guests.

Thank you, once again, for your valuable feedback and we are looking forward to welcoming you back to our property , where we assure you of our best attention and services.


Best regards,
Magdalena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Amber Design

Address: St. Garbarska 8-10, Krakow 31-131, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #60 of 264 Hotels in Krakow
Price Range: $72 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Amber Design 4*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Amber Design is a new quality enlightening the walls of the historical tenement house, located in a quiet street just 5 minutes away from the Main Square. As part of the Amber Boutique Hotels complex, it will enchant you with its art deco and Art Nouveau ornaments.Being a brand new facility, commissioned months ago, on the structure of an interestingly and richly decorated façade of a tenement house, it draws attention from passer-bys and invites to enter the reception desk. The historical details harmoniously blend with the other elements of its equipment. Original tile stoves form a cosy way of heating for the interior and the historic mosaic add even more charm to the thoroughly renovated wooden staircase. The images with motives taken from the Art Nouveau Krakow painter, St. Wyspiański, bring more stylish decorations to the rooms. Traditional Polish welcome drink, in-room tea and coffee set replenished every day, complimentary use of sauna & mini gym are just a few of the special touches offered to guests for a special stay in the city. ... more   less 
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