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“21st Century Hotel in Historic City Centre”

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PURO Krakow Stare Miasto
Ranked #25 of 256 Hotels in Krakow
Certificate of Excellence
Dublin, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“21st Century Hotel in Historic City Centre”
Reviewed June 8, 2014

Smashing hotel with tablets for guests use in each room as well as several in the lobby located across the street from the main train and bus stations and within a ten minute walk of the beautiful square in the old town of Krakow. Staff were also very friendly, helpful and spoke brilliant English.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJC1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, June 9, 2014
Dear MJC1314
Thank you so much for your fantastic review. We are happy to read about your experience and hope to see you back soon!
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,392 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2014

We Arrived At Puro And Were Greeted Kindly Considering There Were Many Of Us Niosy Lot, We Were Suprised By how Beautifully Moderm And Clean the Rooms Were Nobody Was Dissapointed and Were Talking Over 35 People here (Big family)..We are All adults And This Hotel is Fitting, Smart TV, heated Floor In the Bathroom, LED Lights, All controlled By Your Tablet Provided. Also When Walking to The Bathroom at Night theres No Need To Turn On the Lights as The Lights are Motion Sensor And Stay dim at night Unless You Choose Otherwise.

Perfect For A Winter Getaway, Opposite The Huge Shopping Centre Which sells everything, 2 Minute Walk For Shops 24 Hr Liquor Stores And An Ice Rink Behind The Shopping Centre.

I Wouldn't Hesitate Staying Again as It Was amazing, also your hotel card slots into a coffee machine giving you 5 free cups of tea/coffee/hot chocolate Daily.
Staff Are Super friendly.

Room Tip: If There Are Three Of You, there Is a Three Bed Apartment, A Double And a Couch bed, With Sliding Do...
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CityGirl647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, June 12, 2014
Dear CityGirl647

Thank you!
It is fantastic to hear so many good words about PURO.
I hope we will host you again soon!

All the best

Marek
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Northwich, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 6, 2014 via mobile

We stayed here with low expectations and never hearing of the puro hotel before, but Wow. The hotel blew us away. Very modern,clean with exceptional service. Coffee machine was a nice touch and the mood lightening with samsung tablet and floor to ceiling windows really gave this place a feeling of something special, wouldn't stay anywhere else in Poland from now on. Also for a taxi/chauffeur drop George an email transkor@op.pl we found him on tripadvisor, very cheap, beautiful car and what a nice gentlemen wouldn't even let you fasten your own seatbelt and speaks great English.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Adam f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this review, June 12, 2014
Dear Adam f

thank you for your stay with us and good feedback.
I hope that during your next trip to Poland you will choose PURO again.
Also, you are always welcome in PURO Wroclaw, Poznan and Gdansk.

Best regards

Marek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed June 2, 2014

We were completely taken by this hotel. After 3 weeks travelling through Europe in small and quaint rooms it was so refreshing to spend 2 nights in this modern, bright, friendly and centrally located hotel. The decor of the hotel is divine. The service incredible. The room is soooo comfortable, one of the comfiest beds ever and the tablet operated rooms were a great touch. We particularly liked the 5 free coffees each day and not the terrible ground stuff you get in Paris. Proper lattes. Not perfect but close enough to a coffee fix. The food was exceptional and reasonably priced too.

Being across the road from the main shopping centre meant we could easily stock up on fresh clothes from H&M. Hotel is also right next to the bus and train terminal if you wish to get to/from the airport or head across to Auschwitz.

Could not recommend this hotel enough and a special thankyou to Maria(?) for assisting us with all our questions.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank berniebern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, June 4, 2014
Dear berniebern

Thank you very much for sharing this great review with the public. We are very happy to read about your positive experience and especially proud of our team who makes this place unique:)
We are looking very much forward to welcome you soon again to Kraków!
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Helensburgh, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 1, 2014 via mobile

My girlfriend and I stayed for 3 nights at the end of a May and enjoyed every minute of it. Check in was easy and when we arrived in our room we were bowled over by the decor and the view. We stayed in a suite (Room 602) and felt the extra cost was justified for a little extra space to chill out in after a hard day sightseeing. Lovely modern decor, everything controlled by a Samsung Tablet (Lights, TV's, A/C, Roller Blinds etc.) which suited my inner geek and the extra space of the living area was great at the end of the day. We even used the tablet to make free International calls and the free wi-fi all around the hotel was fast and reliable. Great shower and a fantastic light and spacious room exceeded our expectations. The free hot drinks machine in reception worked a treat each morning and evening and bottled water was restocked in the room each day. We didn't eat or drink at the hotel so cannot comment on the quality. Location wise it was ideal. Just across the road from a huge shopping mall and tram/train station was extremely handy and it was only a 10 minute walk to the main square in Krakow. Despite the busy nature of the mall it never felt overcrowded or noisy around the hotel. Overall, a great, modern hotel with a fantastic view and great local amenities. Couldn't have asked for much more.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Grant L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, June 4, 2014
Dear GrantL,

Thank you for your fantastic recommendation!
I am delighted that you had such an enjoyable stay in one of our suites and appreciated the extra vaue we offer to our guests.
It will be a pleasure for us to host you again. Please try our hotels in Wroclaw and Poznań - opening soon.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed May 31, 2014

It is beautiful state of the art hotel with reasonable price. Everything is digital in this lovely hotel. The hotel is located opposite to central train station and shopping mall. Walking distance to old town.
I really enjoyed staying at this hotel. The only negative is the bathroom was clear glass.
I would recommend this hotel to others and specially for couples.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharaf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, June 4, 2014
Dear Sharaf2,
Thank you for your stay with us and for your kind review.
We are vary happy that you liked our interiorsand technical solutions
We do hope that our signature transparent bathrooms will not stop you from returning in the future!
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2014

this hotel is stunning. very modern and new, and all the rooms are controlled by a tablet, which were the underfloor heating, led lighting in different colours which you can change according to mood, internet, temperature, tv and free telephone calls to landlines. the bedroom was amazing, with lovely feather duvet and pillows, and a very comfortable bed, the bedlinen and towels all quality even the shower was fab, the room was very clean. the staff very pleasant and helpful, and spoke perfect english, nothing was a bother to any of them. You can grab free hot drinks from the vending machine whenever you like, the location is perfect very good and central, right opposite the galleria mall, which links to the main bus and train station, with trams at the front of the building. it's a 10 minute walk to the main square. It was a fantastic hotel and holiday, could not fault it. You will not be dissapointed. and well done to the staff at PURO hotel

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 28lakeside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, General Manager at PURO Krakow Stare Miasto, responded to this review, June 3, 2014
Dear 28lakeside
Thank you very much for your kind and positive review! We are very happy to read that you enjoyed every aspect of your stay with us. It is extremely motivating for us to read such a positive feedbak not only about the hotel but also about our team.
We look forward to welcome you back soon to Puro Hotel Kraków!
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PURO Krakow Stare Miasto

Property: PURO Krakow Stare Miasto
Address: ul. Ogrodowa 10, Krakow 31-155, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 256 Hotels in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — PURO Krakow Stare Miasto 4*
Number of rooms: 138
Official Description (provided by the hotel):
Puro Hotel Krakow is located in the city center near Galeria Krakowska, just 500 meters from the Market Square 200 meters from the Kraków Main Station. Each of 138 modern rooms is equipped with air conditioning, flat 40-inch TV and free high-speed Internet access. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed.Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests.Buffet breakfast is served daily in the hotel restaurant. ... more   less 
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