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“Perfect stay in Krakow”

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PURO Krakow Stare Miasto
Ranked #33 of 261 Hotels in Krakow
Certificate of Excellence
Reviewed April 29, 2014

I have stayed in many so-called "design hotels" but the Puro Krakow is the first one where all solutions are user-friendly and actually working; you are simply mastering everything from lights to curtains from the tablet by your bed. But dont worry about the need to log-on in the middle of the night as the light on the bathroom switches on automatically.

I Was upgraded to a spotless suite with view over Krakow, and everything from a nice welcoming in the reception to the cosy lobby/lounge and home made müsli for breakfast is perfect. The decor is warm and comfy, The hotel situated close the old town, central station and a big shopping center. I am very impressed and will definitely go back,

  • Stayed: April 2014, traveled on business
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1  Thank Elisabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded May 6, 2014

Dear Elisabeth S,

Thank you for spending your time on giving feedback about your stay!
I can see that you travel and because of that you are able to compare the products.
I am really glad that you like our hotel and us, as a staff.

We will be happy to host you again!

Marek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 27, 2014

One of the best hotels we ever stayed in Europe. Very new and modern with homey atmosphere. Front office staff are so extra helpful and get out of their way to help and provide best info to queries. 24 hours bottomless coffee at coffeeshop is top of the line. Rooms are centrally energized (TV, lights, A/C, room notices, etc.) thru a Samsung tablet at the bedside which is super convenient. Value for money on room and food prices is outstanding. You will never regret staying in Puro Hotel Krakow - both facilities and especially guest relations services is totally outstanding. Location is so convenient from main train station (just cross the mall) and major tram station.

  • Stayed: April 2014, traveled with family
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1  Thank Relson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded May 6, 2014

Dear Relson C,

thank you for positive, kind words!
I am happy that you found our hotel as the best in Europe.
But even more important is your opinion about the staff because people are the soul of the place.

I hope we will host you again soon

Marek

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Reviewed April 25, 2014

Firstly I would like to add that I do many city breaks in Europe and this is by far the best hotel we've stayed at given the amount we paid (about £60 a night)

We arrived at Krakow about 9am and got on a bus (192 I think) which went to the main station (also the train station, tram and the shopping centre).After walking through the station, the hotel was easy to find as is literally outside. We used the self check-in facilities in the hotel which was very simple. The rooms were very modern, if a little on the small side. A Samsung tablet controlled most of the features in the room (TV, Lightings, Alarm etc) which was a great feature. Our room was on the third floor facing the shopping centre but we had no problems at all with noise.

The hotel lobby is a great place to relax with tablets to enjoy. With your room card you can also get 5 free hot drinks per day, the hot chocolate was particularly tasty! (I would recommend getting 2 cards if there are 2 of you as they also work the lift) We also booked the trip to the Salt Mine through reception who were very helpful.

The hotel is about a 5-10 min walk to the main square but is a very safe walk even late at night. I would recommend this hotel without a doubt to explore all that Krakow has to offer.

  • Stayed: April 2014, traveled as a couple
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3  Thank Lozziefon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded May 6, 2014

Dear Lozziefon,

thank you for spending time on sharing your feedback.
It is nice to hear that you like the solutions introduced in our hotel and the product overall.

Thank you for staying with us!

Marek

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Reviewed April 24, 2014

This hotel was second to none in many ways.
It's success is down to the lovely staff who went out of their way to be helpful at all times.
They were very pleasant curteous and always a smile-it was a pleasure to meet them.
Hotel is spotlessly clean and very comfortable and my daughter enjoyed being in charge of the pad that operated lights and heat and tv etc.
Room was plenty big enough albeit the storage for clothes was inadequate but no great problem for us at all.
Bathroom is glass-so privacy not so good in spite of a curtain but again did not find this a problem.
Location is superb-in close proximity to attractions and transport and a large shopping centre across the way.
Hot drinks machine in lounge but would have preferred facility in room.
Got 5 free beverages per day so not complaining.
Beds and pillows so so comfortable.
Would recommend this hotel and certainly would stay again.
Thank you to all the staff for making our first visit to Krakow so enjoyable.

Room Tip: We were in a room overlooking side street and was quiet-other family in room overlooking car /vehicl...
  • Stayed: April 2014, traveled with family
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4  Thank madeline c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded May 6, 2014

Dear madeline c,

thank you for taking time to write the comment about your stay in PURO.
You realy enjoyed your visit. I will be happy to share your feedback with my team!

All the best

Marek

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Reviewed April 24, 2014 via mobile

We stayed here over the Easter weekend. Super modern and clean with fantastic location. Coffee is really nice and we liked the takeaway cups! Unfortunately, we had to move rooms 3 times due to the air con not working and being super hot during the night. When we finally found a room with working air con, we had a great stay. Staff were generally helpful although not apologetic about us having to move rooms which was a shame. We just wanted someone to say sorry! Despite our air con issues, I would still recommend the hotel. It's excellent value and the beds are comfortable.

Stayed: April 2014, traveled as a couple
Thank Charlie_BBP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded April 30, 2014

Dear Charlie_BBP,

Let ME say I am sorry for the inconvenience that you experienced during your stay with us.
I am glad that we managed to resolve it and it did not influence your overall feeling about PURO.
I am sure that my team was sorry. You are absolutely right that they have to show empathy to the guests.

Thank you again for your stay in PURO!

Marek

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Reviewed April 23, 2014

Spent Easter week in Krakow staying at the Puro hotel this hotel is excellently located right opposite the Galeria Krakowska.ULTRA modern inside it has all the latest technology to make your stay enjoyable.Everything in your room is controlled with a samsung tablet from heating to do not disturb signs it was really easy to use.We had a corner room which was really clean and comfortable and was kept spotless by the cleaners our whole stay highly recommend.Only down side for us it says you get 5 free tea or coffees a day from the lobby but on using room card found you had to use card twice as cup only filled halfway up which was frustrating as there was usually people waiting to use coffee machines

  • Stayed: April 2014, traveled as a couple
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Thank vapiano2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded April 30, 2014

Dear vapiano2013,

I am happy to see that you enjoyed the stay in PURO Krakow.
Taking this occasion I would like to explain that you have 5 regular cups of tea, coffee or hot chocolate a day absolutely for free.
the take away cups are two times bigger that the regular ones and that is the reason why you had to use the card twice. There is always regular cup available next to the machine.

hope to see you soon in PURO!

Marek

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Reviewed April 23, 2014

The hotel is on the edge between good and really good, but needs a little tweak to make it past the deficiencies. The upside is its location: just across from a wonderfully diverse shopping mall and the train station, and only 3 blocks outside the Old Town gate. The neighborhood is safe enough and has everything you need to get along. A great bakery is just on the corner as you got toward Old Town. Room is smallish, but perfectly adequate for shorter stays. The lighting and heating control took a few minutes to get the hang of, but the room control tablet is very intuitive. The free telephone calls to anywhere in the world is FANTASTIC! The glass bathroom walls didn't bother us, but the motion sensor lighting at night had to be turned off when a foot moving in bed was enough to blast on the bathroom lights during the night! Breakfast was varied enough, but the staff lackluster - could be friendlier. Carpets in the halls need refreshing. Good security overall. Since there are lots of good places for lunch and dinner we didn't even try them out at the hotel.

Room Tip: Our room faced the side street and we did not experience any noise issues.
  • Stayed: April 2014, traveled with friends
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1  Thank JeanieV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Puro_Krakow, Dyrektor generalny at PURO Krakow Stare Miasto, responded to this reviewResponded April 30, 2014

Dear JeanieV,

thank you for spending your time on preparing this information.
Also, I would like to say, I appreciate the feedback about the points to be improved and fixed.
We will look closely at this areas, to level up our performance.

best regards

Marek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PURO Krakow Stare Miasto

Address: ul. Ogrodowa 10, Krakow 31-155, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 261 Hotels in Krakow
Price Range: $90 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PURO Krakow Stare Miasto 4*
Number of rooms: 138
Official Description (provided by the hotel):
Puro Hotel Krakow is located in the city center near Galeria Krakowska, just 500 meters from the Market Square 200 meters from the Kraków Main Station. Each of 138 modern rooms is equipped with air conditioning, flat 40-inch TV and free high-speed Internet access. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed.Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests.Buffet breakfast is served daily in the hotel restaurant. ... more   less 
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